Stonewall2
New member
- Location
- Calgary Alberta
I was informed by Diane Dougan of Leupold this week that scopes can now be sent directly to the US repair center for repair or replacement. Direct line 503 352 7642 .
Stonewall
Stonewall
Leupold warranty policy change
- Thread starter Stonewall2
- Start date
The only Leupold scopes that Korth couldn't service were Mark 4's with M1 and M3 turrets due to problems in refilling scopes with nitrogen. The recent policy had been if you had problems with a Mark 4 that required the seal to be compromised they gave you a new scope becasue there were so few warranty issues with these models. This "new" warranty policy is news to me. I will contact Korth on monday and confirm this info. Phil.
Also for the other service on the remainder of their line...they have to be the fastest and most reliable warranty in the industry (for Canada). Most scopes sent to them are returned in under 2 weeks so I would doubt they could beat or match that service in the USA. Phil.
I spoke to Terry Korth (Leupold Canada) yesterday and he advised the following; the warranty had not changed for Leupold products in Canada. You always could send the product to Leupold in Beaverton Oregon for warranty but the delay is the return of the item. Once to item has been repaired, Leupold advised you to get an IIC (international import certificate) and then Leupold will ship back to you on their export licence for warranty (this has opened up somewhat from the past and appears easier for them to ship under existing permits). This process usually adds 2-3 weeks plus additional shipping time to return the item to Canada. Currently Korth Agencies (Leupold Canada) can perform warranty on site for all scopes with the exception of the Mark 4's (with M1 and M3 turrets), VX-L's and VX-7's. These items not serviced in house are usually replaced with a new unit. There was a suggestion by Leupold that all warranty for Canada should be done by Beaverton Oregon but Terry has requested that this service be left in Canada and that they be upgraded (this cost is significant) so that all warranty can be done by them. Terry realizes the importance of having this service is in Canada and the resulting sales that go with this ability to service in house. I will advise any updates that arrive. The Windriver binos and spotters are usually replaced if there is a warranty problem and the gold ring products are sent back to the USA for service. Phil.
