Looooong Bushnell repair time.......

W

Willy Tincup

CGN frequent flyer
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Location
Owen Sound
1-Jan 5th mailed a 3200 tactical scope to Richmond Hill for warranty work.
2-Received achnowledgement card dated Feb 21st
3-Apr 7th called to inquire and was told it will be another 6-8 weeks. That puts us into June.

Does this seem reasonable?

For comparison I returned a Leupold to AB about a year ago and had it back in under 2 weeks.

Anyone with similar experiences or am I just lucky? .....................Willy
 
mine was about 3 months

mine was about three months.

the web site kept saying "hold - receive for inspection" or something like that.
I just called the 800 number with my lab ref. numebr they sent, left a message and the guy called me right back. Said they were super busy and that mine was scheduled to be serviced the following week. Had it back about 10 days later, brand new scope!

Call them, you'll move up the line.

Willy Tincup said:
1-Jan 5th mailed a 3200 tactical scope to Richmond Hill for warranty work.
2-Received achnowledgement card dated Feb 21st
3-Apr 7th called to inquire and was told it will be another 6-8 weeks. That puts us into June.

Does this seem reasonable?

For comparison I returned a Leupold to AB about a year ago and had it back in under 2 weeks.

Anyone with similar experiences or am I just lucky? .....................Willy
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Just how many Bushnell scope are being serviced these days? You guys aren't giving me warm and fuzzy feelings about buying a Bushnell scope for my new rifle this summer.
 
mdragon9 said:
Just how many Bushnell scope are being serviced these days? You guys aren't giving me warm and fuzzy feelings about buying a Bushnell scope for my new rifle this summer.
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Mine was an old B&L 3000. It has worked great on my 30-06 but I mounted it onto my short barrel .375 H&H and shook something loose firing groups off the bench.
 
Anything less than 3 months from Bushnell is a gift. Consider yourself lucky if you don't get the "We'll sell you a new scope for the price of a new scope" letter, or the "tube was damaged, but we can replace that part for 3 times what it cost to build the scope in the first place" letter.
 
Exactly why all of my rifles are wearing high end Leupolds, great service and turnaround. wait a minute, in 30 yrs of using Leupolds I have never had one fail! Have sent them in for reticles changes and had them back in under 2 weeks. Cheap optics usually cost you in the long run IMO.
 
Cummins4x4 said:
Exactly why all of my rifles are wearing high end Leupolds, great service and turnaround. wait a minute, in 30 yrs of using Leupolds I have never had one fail! Have sent them in for reticles changes and had them back in under 2 weeks. Cheap optics usually cost you in the long run IMO.
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That's where I ended up too, a bunch of VariX 111s, VX111s, LRs and Mark 4s with a few FXs and a couple of real lonely Zeiss. Zero returns. None, nada. I'm still cheap, I just moved the line on the cheapest thing I'd let into the house.

Kinda the opposite of my luck with bushnell.:(
 
Im no longer buying Bushnell ever!! I buy Vortex now, it has a better warranty then even Leupold. I sent in a pair of Bino's that were damaged and it was my own fault, they had them back to me in 3 weeks, from the U.S

Cheers!!
 
That is the main reason all the rifles I depend on wear Leupolds as well. I have returned three, two for Reticule changes, and one that I tried to get too much elevation on and jammed the threads. Told Leupold about my "faux pas" but they fixed it for free, nonetheless. Worst turnaround, about 3 weeks. Great service!! Eagleye.
 
I am fortunate to live close enough to the repair department that I can drive in, scope replaced in a few minutes and back home.
Having said that I have never had a Bushnell fail, of course the cheap Wall Mart stuff has a glitch or two sometimes, but not a decent Bushnell. I buy old beat up Bushnell's at garage sales and bring them in, they are always replaced on the spot with new in the box stuff.
I bet if Leopold sold even a fraction of the optics Bushnell does there would be a little more of a delay. The first Leopold I picked up in a shop, new in a box was seized solid. I got home and called Leopold to ask if they had anything comparable to the new (at the time) Bushnell 6500 in terms of features. They sold me on Bushnell with that call, they praised it.
Fast customer service is worth it's weight in gold to me, but the problem with Leopold is they overprice their stuff knowing their loyal followers are just going to keep buying it, look at their flashlights for an example. Today's Leopold's are not what they were 5 years ago, not by what I have been seeing.
I really wanted to put a Leopold on my varmint rifle, but they simply could not compare to the high end Bushnell.
 
I believe that Leupold only has one repairman for all of Canada. With decades worth of scopes out there, you'd think that they either don't break, or he posesses super powers. Maybe both.:D:dancingbanana:
 
I am also fortunate as I to live close to the repair department. I have had a couple issues with cheaper model Bushnell scopes and whenever I did I drove to there repair department in Richmond Hill and didn't spend more than 10 min in there and had my scope replaced NO QUESTIONS ASKED. This is the same story every time I go in there I don't why they take so long if you send them in.



Just my experience with them.
 
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