Lousy service at MARSTAR...

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Ordered a Sharps 1874 from John.
CFC approval of the transfer was dated Dec 16.
The rifle was shipped the same day via Canada Post.
Tracking notice told me to expect it Dec 17.
Rifle arrived evening of Dec 17.
I don't see how you can expect much better service than that.
 
johnone said:
" We all know that because they are the shipper ONLY they can start a trace."
NOT true Brian, you were provided with the tracking number so you could keep track of your shipment
Click to expand...

I don't have a horse in this race, so this is just a general comment.

As far as I know the original statement is correct. With a tracking number anyone can see where Canada post last scanned a package. However when the package haven't arrived by expected date, and there haven't been any status updates on the package in a while (And Canada Post is really lousy with tracking), a shipper can call and ask for a trace on the package and request a refund on the shipping cost.

I've attempted to request a trace as a sender and the recipient of various packages, and in my experience when I was the recipient Canada Post was not able to put a trace on (They require origin and delivery postal code for a trace) simply because I didn't know the origin information for the package.

Trace can generally be requested over the phone after 5 pm on the "expected delivery date" of the time zone in which the package is being delivered. So if you ship from Ontario to BC, they'd want to hear from you only after 8 pm Eastern regarding the matter. Practically, this means "next day". You can request a trace over the web, but the form will require alot of information to be filled out, that you might not have (as a recipient). Calling over the phone is generally simpler, but takes longer. Occasionally one can find the postal code for the origin of the shipment by looking the address up on the web.

And, of course, it is the shipper that needs to get ahold of Canada Post if shipper wants to obtain a refund on the shipment being late, since Canada Post wants to know how much you paid for shipping.

So to summarize:
- With tracking number anyone can find out where Canada Post thinks the package is
- In order to put a trace on a package, one needs to know origin and recipient information, and since recipient commonly doesn't have the origin information, trace commonly needs to be done by the shipper
 
Well said John. Elegant and with class.
Companies like Marstar should be better recognized for their efforts in customer service, even if they are "busy" during a busy month, it's pretty apparent by John's post that it does not phase Marstar's Customer Service.

Good job
 
I am quite disappointed with Canada Post these days, even a shipment from downtown Vancouver to the Okanagan takes 5 days. Their tracking service is a big joke, their refund on lost shipments does not exist, they just don't give you any, even if you paid for insurance. My order from Marstar (JW-105) was shipped last Friday and it says that it will take until December 31st to arrive, I also bought something from "Griffoneur" which was shipped the same day and it will take until January 4 as per Canada Post. I don't even think those times are realistic. At my local Post office, the boxes coming in don't even get delivered to the customers until 3 or 4 days later, same with outgoing stuff. They make so much money during Christmas but I don't see much effort in overtime or additional staff. Their rates are outrageous. I get cheaper deliveries from the United Kingdom via XPRESS shipment and it will be here in 5 days.

IN COMPARISSON, I placed an order for ammunition from SFRC last Monday and I had it on Friday, I only paid $34 shipping for 1,500 rounds of ammunition from ON to BC and it was here 4 days later, online tracking is excellent. By whom? UPS

In regards to Marstar, remember, they had a big shipment coming and I am sure had a lot to do, it helps to be nice. I always had friendly service when calling Marstar.
 
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