Hey Ryan, I just wanted to post about an issue with your web site. I purchased a GRND-POD a few days ago. Your website showed 3 in stock. Even after I entered the options that I wanted, it still showed in stock.
So I wondered why after three days, my order was still “awaiting fulfillment”. So I called to check. The person I talked to was very helpful but told me that this item was in production and would be a two to four week wait before it could be shipped. …Huh? I told him that it showed there was stock. In fact I just checked it again, and it still shows in stock. He apologized and told me there appears to be a problem with your site with stock levels.
If I would have known this, I would have gotten one elsewhere and avoided the wait time. But my credit card had already been charged. And I was told by the fellow I talked to that a refund would also take two to four weeks to process.
So here I am stuck. At no fault of my own. But you should probably fix this issue so others like me aren’t disappointed with a long wait time.
Just an FYI Ryan.
Andy 6MT
EDIT: I see someone has changed something. It now shows an 8 to 10 week wait time. While this solves the problem I encountered, it now shows a wait time double or more then what I was told.
Sigh.
So I wondered why after three days, my order was still “awaiting fulfillment”. So I called to check. The person I talked to was very helpful but told me that this item was in production and would be a two to four week wait before it could be shipped. …Huh? I told him that it showed there was stock. In fact I just checked it again, and it still shows in stock. He apologized and told me there appears to be a problem with your site with stock levels.
If I would have known this, I would have gotten one elsewhere and avoided the wait time. But my credit card had already been charged. And I was told by the fellow I talked to that a refund would also take two to four weeks to process.
So here I am stuck. At no fault of my own. But you should probably fix this issue so others like me aren’t disappointed with a long wait time.
Just an FYI Ryan.
Andy 6MT
EDIT: I see someone has changed something. It now shows an 8 to 10 week wait time. While this solves the problem I encountered, it now shows a wait time double or more then what I was told.
Sigh.
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