I bought a MEC press when they first came out. I had a few problems. the adapter bushing or the press itself was drilled out of perpendicular. Resizing a 223 case was like trying to get a square peg in a round hole. Contacted MEC, and they must of been aware of the problem. They had me send a photo of the top of the press. Had a replacement press sent to me right away. This was out of the US. They paid for all the shipping and customs concerns. Which was very nice , as shipping a 25 lb press would of been costly. Also the handle on the press was quite cheesy. Thay replaced that. I feel they went right to the production model without testing out a prototype. Or they farmed the press out to a second party and got poor quality control. The warranty dept was outstanding to deal with, no issues at all. Probably some of the best customer service I've ever gotten. Wish my car dealership was like this.