My Experience with Hornady

T

TacticalCanuck

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SW Ontario
Long story short - Using the Hornday custom grade dies for reloading .223. I just started rifle cartridge reloading this spring. As such, I burned through a Lee die (the decapping pin broke) so I got a Hornady die set to use while I decided how to get the replacement part.

Well I bent the zip spindle in my Hornady die removing a shell that I didn't lube (eek the reason I broke the Lee die pin). Anyway, they included a spare in the dies. So I set it up and I'm back in the race. Well the exact SAME thing happened again. How? I wasn't paying attention. My fault. Un-lubed case got stuck, and I bent the SECOND zip spindle as a result of the removal.

So I called Hornady to order a replacement. They replaced it free. They were excellent on the phone, and their customer service was the best I've gotten. Even without having sent in the warranty card, they are sending me 3 replacements free.

Hornady has won me over for sure, and if anyone is wondering about how an American company may treat us (i've heard horror stories) Hornady appears to give a care!
 
I bought a set of Hornady dies a few years back and the expander ball cracked after the first couple uses. They sent me a replacement which arrived surprisingly fast.

Dillon Precision has been great to deal with when I bought parts to refurbish a used press. I hear Lee is very good helping us in Canada.
 
I've just sent a photo of a broken part to Lee and they've replaced it. Once I broke a Dillon part and they replaced it with just a phone call, but the fellow said he had to charge me for postage since I was in Canada.
 
I managed to break one of the very few plastic parts on my press. Sent it to Hornady, they sent me TWO spares. I'm quite happy with their service! :)
 
Is there any company that doesn't offer this kind of thing these days? I have had similar service from Dillon and RCBS. It's nice but not really anything exclusive to any manufacturer.
 
I've been a Hornady fanboy for over 20 years for this very same reason. Back in 1991, with 2 kids in diapers, I started with Hornady dies, broke a few pins here and there. The kind folks at Hornady sent me many, many spares over the years. Now all my dies are Hornady, especially with all them spare parts, and spindles, and expander bell heads, etc, etc. I've had great success buying all my reloading dies from Ellwood Epps since they carry a super large selection of Hornady dies (and RCBS, and LEE). :)

What's not to like? :cool:

Cheers,

Barney
 
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