I've come to learn a product is only as good as it's warranty. I really like my Kel Tech guns but when I had a problem with them and sent something to be fixed I lost it for 6-7 months. Someone else was going on 9 months. I'm certain i only got it back because I was annoying the #### out of them.
Twice I've dealt with North Eastern arms directly and twice I've felt like those dudes dropped what they were doing and make me feel like their companies #1 priority.
First when ordering a rifle through their IOP program I ordered the rifle and it was somehow made, transfer approved and shipped out the very same day. Despite leaving for a gun show type gala in Jordan the president shot the #### with me for an hour and made sure my gun was sent ASAP (since I was leaving in a few days too).
Second when I had a warranty issue I fired off an email on a Saturday (minutes after developing an issue) expecting to hear back Monday afternoon if I was lucky. I got an email back in under an hour and I was on the phone with someone over their lunch break who was trying to help me out, I couldn't believe it. I sent the rifle out to be fixed on a Monday when Canada Post opened and I got it back Friday, that's a hell of a lot better than 7 months.
I'm not saying this is the norm and everyone can expect that but in both cases I literally felt like these guys made a priority. NEA may not have the pedigree of Knights Armament or whatever but they definitely stand behind their products and take care of you when you have an issue.
Twice I've dealt with North Eastern arms directly and twice I've felt like those dudes dropped what they were doing and make me feel like their companies #1 priority.
First when ordering a rifle through their IOP program I ordered the rifle and it was somehow made, transfer approved and shipped out the very same day. Despite leaving for a gun show type gala in Jordan the president shot the #### with me for an hour and made sure my gun was sent ASAP (since I was leaving in a few days too).
Second when I had a warranty issue I fired off an email on a Saturday (minutes after developing an issue) expecting to hear back Monday afternoon if I was lucky. I got an email back in under an hour and I was on the phone with someone over their lunch break who was trying to help me out, I couldn't believe it. I sent the rifle out to be fixed on a Monday when Canada Post opened and I got it back Friday, that's a hell of a lot better than 7 months.
I'm not saying this is the norm and everyone can expect that but in both cases I literally felt like these guys made a priority. NEA may not have the pedigree of Knights Armament or whatever but they definitely stand behind their products and take care of you when you have an issue.
