Nikon Canada repair center

Leif Cott

Leif Cott

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Does anybody have any experience dealing with Nikon Canada's repair center?
I own a pair on Nikon Monarch 10x42 binos, during the last hunting season one of the re-tractable eye cups fell off. I bought these binoculars off ebay, was wondering if Nikon will honor the 25 year warranty without a receipt? What do you guys think?
 
Did they come with a Nikon Canada warranty?

I have no experience with anything but their cameras but they will refuse any service if the warranty is from the US or anywhere else but Canada.
 
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With receipt they would not honour the warranty for a plastic eye cup cover for the binos (plastic, covers both eye cups, flexes in middle) - reached for the binos, barely used them (and very gently) and was broken at flex point... $5 for the part $7 for shipping and would send me a replacement... Took a little propane torch, melted the ends, stuck it back together...
 
There is also a Nikon repair depot in B.C. I sent an older Monarch scope to them and they fixed it up and sent it back free of charge. Very impressed. Bino's to the same place.......?
Nikon Product Factory Service Center
5-13511 Crestwood Place
Richmond, B.C.
V6V 2E9
Telephone; (604) 276-0648
 
MauserMike said:
Did they come with a Nikon Canada warranty?

I have no experience with anything but their cameras but they will refuse any service if the warranty is from the US or anywhere else but Canada.
Click to expand...

This is one issue that made me buy new in Canada and not the US. I'm close enough that a drive south wouldn't be an issue, but I drive right by the Richmond office daily.

I've had two items serviced by them and had great service. Despite the bad press of late I'm glad I got the Monarchs.
 
Been to the Richmond place a few times. Had a 18-200 lens that took them ~6 months to replace under warranty - delivery to retailers took precedence over delivery to warranty service (if warranty you have already paid...), ended up loosing patience and eventually received the replacement lens - they did provide a loaner lens for a period of time which was decent of them (between me loosing patience and waiting for the next lens shipment).

My Nikon gear is all Canadian - between DSLR, 3x 2.8 lenses, 2x DX lenses, flash, 3x monarch scopes, range finder, binos, spotting scope... had hoped to receive better service on a part that cost <$1 to manufacture and <$2 to ship out (will fit in standard envelope, not even parcel cost). Worthy of a "customer service fail" poster

Ended up taking a mini butane torch and fusing the ends back together. Am extremely gentle on my gear so am not actually worried about scratching the ocular lenses or it breaking again, just principle of the matter.

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For the price difference between Canada and the US, may be worthwhile to buy in US, take your chances, if need warranty service and have to pay for shipping still less than price difference. US export restriction on some items an other issue though. Given the amount of Nikon gear I've been through over 20 or so years, 1 issue with new to market lens and 1 issue with plastic cover am fairly confident in the quality of their gear.
 
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Thanks for the advice, unfortunately I thought I would do myself a favor and save a few bucks so I purchased in the US. Oh well, looks like I will be trying the propane torch trick! Thanks for all the help.
 
if you bought a nikon scope in canada. it was likely imported directly from the US. so you will have to ship it to a US warranty center. nikon canada the ceo does not beleave in hunting and wont bring in scopes go figgure.
 
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