Order not Received Canada Ammo saying payment not Received.

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william1

CGN Regular
Location
Alberta
Hello,
After many e-mails and the frustration involved in trying to phone your number.
I tried on Nov 20 for approx 1 hour to contact Canada Ammo.
I finally talked to a gentleman and gave him my order number.
He said the order was cancelled due to non payment.
I had used a EMT transfer.
I explained to him that I order 2 crates of ammo on Nov 9.
He then transfered me to the office girls and I was promptly disconnected.
I again treid to phone back and after numerous attempts I talked to him again.
I told him I was disconnected so he then went to see If the girls were still in the office, They went home.
He told me he would leave a message with the girls and they would phone me monday (Nov 23).
No calls monday or tuesday.
So hence this post.
I explained to him about the orders I made.
I told him I made 2 orders on the same day.
The following day I received 2 e-mails from my bank indicating the funds were successfully accepted.
I did receive an invoice #63830 saying that one crate was paid for and shipped.
I had assumed that both crates would be shipped together since they were both ordered the same day.

I received a order number #3995810 and #3995817.
#3995810 was shipped and received.
#3995817 was not received.
I checked my bank account and it shows 2 transfers to Canada Ammo.
I also checked for any deposits back into my account and there are none.

So this is the reason for the long winded e-mail as I hope the info maybe helpful.
I can send you e-mails from my bank about the acceptance of both EMT transfers for both orders.

If somehow the funds for one order were deposited back into my account without my knowledge then I apologize.

But I cannot see any such transactions.
So I leave this in your hands to somehow clarify what went wrong.

Thanks.
 
Hello,
After many e-mails and the frustration involved in trying to phone your number.
I tried on Nov 20 for approx 1 hour to contact Canada Ammo.
I finally talked to a gentleman and gave him my order number.
He said the order was cancelled due to non payment.
I had used a EMT transfer.
I explained to him that I order 2 crates of ammo on Nov 9.
He then transfered me to the office girls and I was promptly disconnected.
I again treid to phone back and after numerous attempts I talked to him again.
I told him I was disconnected so he then went to see If the girls were still in the office, They went home.
He told me he would leave a message with the girls and they would phone me monday (Nov 23).
No calls monday or tuesday.
So hence this post.
I explained to him about the orders I made.
I told him I made 2 orders on the same day.
The following day I received 2 e-mails from my bank indicating the funds were successfully accepted.
I did receive an invoice #63830 saying that one crate was paid for and shipped.
I had assumed that both crates would be shipped together since they were both ordered the same day.

I received a order number #3995810 and #3995817.
#3995810 was shipped and received.
#3995817 was not received.
I checked my bank account and it shows 2 transfers to Canada Ammo.
I also checked for any deposits back into my account and there are none.

So this is the reason for the long winded e-mail as I hope the info maybe helpful.
I can send you e-mails from my bank about the acceptance of both EMT transfers for both orders.

If somehow the funds for one order were deposited back into my account without my knowledge then I apologize.

But I cannot see any such transactions.
So I leave this in your hands to somehow clarify what went wrong.

Thanks.

William,

Please email me at ryanj@canadaammo.com.

I will not discuss this on this forum. This thread will be closed.
 
Didn't read true all of it. Can am is one of the best in the business, don't worry they will make it right!
 
I tried with e-mails and phone calls.
I understand that they have a good reputation.
I just exhausted all my means to correct this issue.
I also have an e-mail that can be replied to.
And also a phone number.
Thanks.
Bill.

Didn't read true all of it. Can am is one of the best in the business, don't worry they will make it right!
 
Ryan will no doubt sort this out - I have had great experiences with their customer service, even after orders went side-ways.
 
I too had a problem with them, and guess what it was my fault i kept sending the money to the wrong address my bad but we did get it straightened out they had lots of patience with me. it will be fixed they are good guys.
 
They said they were going to close it. When it's resolved - then let us know one way or the other. I've never had a problem with these guys. Ordered ammo and guns from them. They'll fix it - just give them some time. Black Friday and all.
 
Update:
I called them and got through.
Explained the situation and was told it will be looked into.
I am happy with that.
Fella was pleasant and reassured me everything will be fine.
They will contact me with more info.
Regards,
William.
 
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