So a friend of mine sent his pal/rpal application about 4 weeks ago by express post and told me his application never appeared on the online system and they had no record when he called. I told him to check his credit card to see if the $80 fee ever got charged and it did. So he called them and again they told him he had no application on file. He told them they charged his credit card so they searched a bit harder and someone had typed his name in wrong when typing his info in. He's ready to due his interviews next week. Moral of the story is to keep on them and look to see when your money is accepted!