PC Carbine

T

Talljoe

CGN Regular
I take it you will have checked out your incoming "CONTACT US" mail (from last night) by now and will know I CC'd you the CGN post. As of 14.30 today no response from that. I guess weekend sales are busy.

I felt the post should be on CGN because of the bolt release issue.

I am happy with the gun.

What I am not happy with is that I asked SPECIFICALLY for a gun that hadn't been messed with. These get delivered from Ruger with a chamber plug inserted, and in a poly bag which helps stop the gun rattling around in the box while in transit. I am sure you have to check the SN to delete the gun from your stock. All that needs to be done is to slide it half way out of the poly bag and check the SN is correct. Then put it back. There is no need to chamber check it as there is a chamber plug holding the bolt back.

So, no poly bag, chamber plug left loose in the box. Toonie size hole in the box which certainly looks like it was made from the inside.(Presumably while box was open) Obvious evidence that the gun has been fired, possibly not extensively, but more than the once usually needed to prove it works. (Usually get the fired case in with a gun. Maybe not with these)

This is how I feel I have been treated.........Like I am having dinner in a restaurant and ask for a 'medium' steak. It comes 'rare'. I send it back to the chef who (irritated that his skills are being questioned) blitzes it and sends it back after spitting on it.

Tell me you wouldn't feel different.

I will use the CGN forum unless/until your 'Contacy Us' works. You are welcome to PM me.

TJ
 
Kind of lazy not to rebag it, and I don't know why they would need to remove the flag,but other then that..... it's not like they went to the range with it and then sent it to you.
If the sights are nice and straight and it arrived intact, I would say your good to go.
 
JeffMan said:
The spent case is included for jurisdictions that require a spent case to be turned in to Law Enforcement.

Ruger test fires each rifle with a proof load. They also run at least a magazine through the rifle to test for function (this from a company rep).

Missing the poly bag is something I wouldn’t care for, it’s another layer of protection against damage. I’d also like the chamber flag to be left in the chamber if it has one.

Not the worst thing In the world to have it removed or no bag.

Isn’t it funny tho; TI won’t open a T81 box to check for a bent barrel - trust me, that misaligned rifle will be in the poly bag (no time to open that up! No sir!).

While some dealers will look a rifle over. I’ll take the straight rifle without the bag please. An inspected rifle with care taken to repackage in the bag, chamber flag inserted, is even better.
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I agree Jeff, when you are in store they will take the time to show you the gun, but when you buy mail order suddenly for some retailers there is no time to do a quick inspection looking for obvious flaws before shipping..... specially on some brands and models with known issues.
 
Talljoe said:
I take it you will have checked out your incoming "CONTACT US" mail (from last night) by now and will know I CC'd you the CGN post. As of 14.30 today no response from that. I guess weekend sales are busy.

I felt the post should be on CGN because of the bolt release issue.

I am happy with the gun.

What I am not happy with is that I asked SPECIFICALLY for a gun that hadn't been messed with. These get delivered from Ruger with a chamber plug inserted, and in a poly bag which helps stop the gun rattling around in the box while in transit. I am sure you have to check the SN to delete the gun from your stock. All that needs to be done is to slide it half way out of the poly bag and check the SN is correct. Then put it back. There is no need to chamber check it as there is a chamber plug holding the bolt back.

So, no poly bag, chamber plug left loose in the box. Toonie size hole in the box which certainly looks like it was made from the inside.(Presumably while box was open) Obvious evidence that the gun has been fired, possibly not extensively, but more than the once usually needed to prove it works. (Usually get the fired case in with a gun. Maybe not with these)

This is how I feel I have been treated.........Like I am having dinner in a restaurant and ask for a 'medium' steak. It comes 'rare'. I send it back to the chef who (irritated that his skills are being questioned) blitzes it and sends it back after spitting on it.

Tell me you wouldn't feel different.

I will use the CGN forum unless/until your 'Contacy Us' works. You are welcome to PM me.

TJ
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You waited less than 24hrs for a response.

If you're that upset about it, then you should call them.
 
If you didn't phone... posting on a public forum is ridiculous. Like ordering a steak, medium and getting it rare... then sending it back, but before you get a reply, you go on Google reviews, slam the restaurant, make a scene in the dining room and demand recourse.
Perhaps talking to your waiter directly would have resulted in a correction, free meal and possibly a gift card.

Emails are answered first come first serve, and customer complaints typically are answered by a manager (who can be extremely busy on a weekend).

Tldr : pick up the phone.
 
It seems to me that stores are blamed if they don't take a look at new guns for obvious damage before shipping, and also blamed if they do take a look.

I'm not sure how to reconcile that.
 
All in fun said:
It seems to me that stores are blamed if they don't take a look at new guns for obvious damage before shipping, and also blamed if they do take a look.

I'm not sure how to reconcile that.
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How do you know they were inspecting the gun for damage or issues?
 
Would give this more respect if the short time frame didn’t make it come off as a tantrum. Just return the firearm and don’t do business with them again. My guess is, they won’t be upset to lose the patronage of an entitled customer. Steak analogy was poor also, not even close to the same thing, but good job in trying to negatively impact someone’s livelihood over something so minor.
 
All in fun said:
It seems to me that stores are blamed if they don't take a look at new guns for obvious damage before shipping, and also blamed if they do take a look.

I'm not sure how to reconcile that.
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Some retailers don’t check for damage because they don’t want to see it (TI and the T81). Some stores will check, but I’d echo the previous poster; how do you know they were checking for damage?

Like I said; I like the retailer but they’re still human and drop the ball now and then.

This isn’t a big deal for the retailer.

I have an issue with folks slamming those people, like the OP, who post their displeasure on a forum. These forums are about discussion and that’s what the OP has done - caused a discussion. Some of these same folks, who bash the OP, are the same people who gush over a retailer sending out an order in a timely fashion; “a big shout out! Thank you so much! Yada yada...” With a click bait title on the forum.

At the end of the day it’s a vote with your dollar situation, but as a retailer I’d be keenly interested in feedback, as I suspect this retailer is.

Why whitewash it?
 
Mine did not come with a spent brass casing, none of my ruger firearms did. There were signs it was test fired as Ruger test fire all of their guns. They may fire several shots depending if they notice any issues during the first test shot.
 
JeffMan said:
So you think the OP is being petty, then you take issue with his metaphor?

Perhaps my literary prowess will please you...

It’s like... it’s like the OP ordered a brand new rifle, contacted the retailer to insure it hadn’t been on the rack, because he likes the poly bag and the smell of fresh PC9 in grease, because $800 is a big deal to him. Then he received a rifle in a damaged box, with loose accessories, a spring and component having come off the rifle, and it not being in the poly bag with the chamber flag in place. It’s like that.

Do you not think purchasers are entitled?

If I sent you a BNIB rifle, and you had received that rifle, after making sure thru correspondence that it was brand spankin’ new in box, would you give me two thumbs up?
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The OPs demands are not the issue, because his request should have been honoured by the retailer. The issue is not even giving the business 48 hours to respond and remedy the situation before putting them on blast in a very public way. It’s just common courtesy, and patience is a virtue.
 
Forester1986 said:
The OPs demands are not the issue, because his request should have been honoured by the retailer. The issue is not even giving the business 48 hours to respond and remedy the situation before putting them on blast in a very public way. It’s just common courtesy, and patience is a virtue.
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The OP didn’t make any “demands”. He simply verified that the rifle was what he wanted to pay his money for. That’s not a “demand”. As you conceded later, it was a “request,” I think it was a mere expectation of fulfillment of an order, and not an unreasonable one.

He hasn’t put the retailer on “blast” either - don’t be so dramatic. It’s a paltry criticism at best. To say otherwise is to say it can’t be rectified easily. This isn’t a big deal for the retailer. It’s easy to fix.

For someone so critical of the language used, you sure are flamboyant in the use of your own written words - The OP didn’t take the same artistic liberty you have. He merely stated facts.
 
Forester1986 said:
... My guess is, they won’t be upset to lose the patronage of an entitled customer...good job in trying to negatively impact someone’s livelihood over something so minor.
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Your two statement are at odds.

Do you mean the retailer won’t care about losing him as a customer? Or do you mean he’s done a good job trying to ruin their livelihood? It can’t be both.

If they don’t care about losing him as a customer, why would they concern themselves with his patronage, in turn destroying their livelihood?

You imply the retailer is too busy to concern themselves with him - he’s so “entitled” after all!

No doubt that’s true in many circumstances. Some retailers don’t care.

I’d propose something different; Maybe they do care! Maybe they want to fix this.

While you suggest they (the retailer) doesn't care about it, and that they shouldn’t. I suggest they do.
 
You're insane bud. Oh no, they checked a rifle before sending it! I bet if they didn't and sent it with a scratch or something from manufacture that a quick check would have revealed (but you declined) you'd be all over then for sending a damaged rifle.


Seriously, I've worked retail, you suck, people like you suck. the rifle wasn't "messed with" it was checked, or inspected, a final qc if you will. Just to be sure they we're sending you a decent product.

You posted here just to make a scene. Pickup the phone and call, don't go all "let me speak to the manager, I'm the customer and I'm always right, you need to give me 80% off my next purchase or im sueing you!" Just ask what they do to check a rifle, and you'll realize it's totally reasonable. Don't go rage on the internet like a child.

People treat retail employees and stores like garbage every day, and it's terrible. Any reasonable person would call, ask questions and have a reasonable discussion.
 
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