This week I ordered a like new rifle that was on consignment at Prophet River, along with some brass, dies, and mounts. Clay ensured that it was packaged and shipped out within an hour of me ordering it. He also was able to tell me the history of the gun.
I received the gun the next day as promised. Upon opening the box I was ecstatic at how pretty the wood was on the gun and the condition of it, except for one thing: the stock was touching the barrel near the fore-end tip. I surmised the reason for the fellow selling the gun after firing no more than a box of shells was the accuracy was probably erratic. I took pictures of the rifle as I was doing the "dollar bill test" to show Clay where the contact was being made. I fired him off an email and waited for his response. After a brief discussion, he suggested if I want to keep the rifle, I could find a gunsmith to do the repair and he would pay for it. This discussion was not combative or heated like you would have to get with any number of retailers to get them to do anything. This was the solution offered by Clay. One email outlining the problem and a two minute discussion.
This is the second rifle I have purchased from Prophet River in the last four months. Both were outstanding, but this one had the obvious potential to be less than satisfying. It was anything but.
I cannot overstate how quality of an operation Clay has going. IMO, Prophet River is the premier firearms dealer in Canada, and I would strongly urge everyone to consider them for your next firearm related purchase. A businessman like Clay deserves the support of our community.
I would be interested in hearing others' stories of their experience at this fine operation.
I received the gun the next day as promised. Upon opening the box I was ecstatic at how pretty the wood was on the gun and the condition of it, except for one thing: the stock was touching the barrel near the fore-end tip. I surmised the reason for the fellow selling the gun after firing no more than a box of shells was the accuracy was probably erratic. I took pictures of the rifle as I was doing the "dollar bill test" to show Clay where the contact was being made. I fired him off an email and waited for his response. After a brief discussion, he suggested if I want to keep the rifle, I could find a gunsmith to do the repair and he would pay for it. This discussion was not combative or heated like you would have to get with any number of retailers to get them to do anything. This was the solution offered by Clay. One email outlining the problem and a two minute discussion.
This is the second rifle I have purchased from Prophet River in the last four months. Both were outstanding, but this one had the obvious potential to be less than satisfying. It was anything but.
I cannot overstate how quality of an operation Clay has going. IMO, Prophet River is the premier firearms dealer in Canada, and I would strongly urge everyone to consider them for your next firearm related purchase. A businessman like Clay deserves the support of our community.
I would be interested in hearing others' stories of their experience at this fine operation.