RCBS - How do I get their attention? HELP!

[Sly Old Fox]

I have a problem concerning my RCBS Rock Chucker Press. It is unuseable without a small part fitting on to the top of the ram and which will accept the smaller older shell holders.

I have an old Pacific C press, and many shell holders which fit the ram head no problem. About 1992, I bought a RCBS Rockchucker with the 0.995" diameter ram. When I bought the latter press, the RCBS, I also received some type of adapter to take my older non RCBS shell holders. In moving my stuff from on location to another, I somehow, lost this piece.

So, I have an old Pacific C press, shell holders for it which can not be used in the much bigger, stronger RCBS press.

I've got no where with RCBS over the last year. I have phoned them and emailed them to no avail. In the last email to them, I supplied five very clear images of the problem which I described. This email went to rcbs.tech@atk.com. I am being ignored by them.

I should add that the shell holders & dies that I have are from about 5 other companies, including RCBS.

I would think that a company of this size would have on staff someone who can tell me where I can obtain the part to go onto the top of the RCBS ram and accept the smaller diameter shell holders.

It is my intention to send them a letter explaining my plight but I am unsure where to send it. Is the following address correct?

RCBS,
605 Oro Dam Blvd.
Oroville, CA 95965

 

[Ftaview]

seems to be the correct address as it's the same as what I find on their site

Mail Address:
RCBS Operations
605 Oro Dam Blvd
Oroville, CA 95965
1-800-533-5000
email us at rcbs.tech[at]atk.com

but I would not do the email route, call the toll free number they provide and speak to a live person until you get what your after, be polite and be persistent

I can't see any reason they would not help out if it's something then can do to assist

or try here

this is the Canadian Distributor/Dealer

Canada

Eastern Canadian Inquiries
Eastern Outdoor Sales Inc
Ross Jordan
166 South Service Rd East
Oakville, Ontario
Canada
Phone: (905) 825-3103
Fax: (905) 847-3028
Email: eosi@sympatico.ca

Ross is a great guy to talk to, if you can get him on the phone....

 

[PeterPan]

Yes, call them.
I have only good experience with RCBS staff.

 

[danny45]

Rcbs is a class act they have sent me numerous parts over the years at no cost. I 've e-mailed them and phoned them with great results. I am surprised by their non action. Keep us updated.

 

[scout]

Rcbs is a class act they have sent me numerous parts over the years at no cost.

+1 ... I sent an email about a prob I had with a Sidewinder drum. End result was they replaced it. Might be a 'spam filter' problem with your ISP?

 

[B]

If RCBS is not responding it is almost certainly a problem on your part. You can give them almost any problem and they will fix it at no charge to you.