Yep, i tried that as well. three times. no joy. they said they couldn't help me and transferred me back to the line of dropped calls.... still trying.
Keep trying the NR line 1-6-1. They helped me yesterday to initiate a handgun transfer, even let me conference call in the buyer to complete the transfer on the same call. I'm guessing it depends on who actually takes your call if they feel like being helpful, but there are some who will help. Good luck otherwise, what a sh*t show.