Thanks for the note, it is really nice to hear, mostly we only hear back when people complain.
A few things of note, we are a small company, we make 90% of the products we sell, most people you buy from are just retailers of other peoples goods.
So with just 4 of us 2 full time 2 part time, we design, prototype, test, manufactuer, retail package, wholesale, dealer and retail our products.
As well as run the website/ E-store, face book page, and involved of 5 major forums, all accounting and shipping.
oww and some times answer the phone
It is a lot for just the 4 of us, with me doing a very large amount of that, so at times we can be supper fast at time there can be delays, we don't always have the man hours to get back to everyone, and some times mistakes are made.
But we do care about every customer big or small.
We always ask for our clients to try our dealers first, most of them have a lot more staff then we do, this is not a brush off, just trying to get our product to you faster.
We have a standing offer of $100 of free S&J products for anyone that can get a new dealer to sign up and place a stocking order.
Thanks again for the orders, and as always, thank you for buying quality Canadian made product
BBB
