Sig Romeo 1 optic issue

Sniffer

Sniffer

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Around a year ago I purchased a Sig P320RX.

I had it at the range today and when I turned the optic on I noticed that the red dot was dim so I took the battery out hoping it would be a CR2032 as I knew I had some of those in my bag (it wasn't/isnt - its a CR1632)

Anyways I put the battery back in and couldn't get the red dot to work again (hoping the battery simply went flat - I ordered some tonight) but I also noticed that the corner of the optic is cracked. I cant say for sure if it was cracked when I first picked it up (its not super noticeable as first glance) but the gun hasn't been used much (I have a Shadow 2 as well) and has never been dropped/abused

Whats the warranty on these optics and do I have to contact Sig direct or are you guys the best point of contact?

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So instead of reading your warranty card or calling the dealer you bought the product from, you decided that this would be the best course of action: post a note on CGN?
 
Warranty service and coverage is hit or miss in Canada regardless of what a warranty card may say so asking about how the warranty works here is a very appropriate course of action.

No need to be so unhelpful.
 
MIBagentQ said:
Warranty service and coverage is hit or miss in Canada regardless of what a warranty card may say so asking about how the warranty works here is a very appropriate course of action.

No need to be so unhelpful.
Click to expand...

Exactly! I've found cases where the paper info that comes with the gun is not applicable to Canada. I'd say the OP's best bet is to contact MD Charlton directly by phone or email.
 
I had the same issue with my p226 MK25 RX. I contacted MDC and they took great care of me. I’m local to GTA so took the optic off my gun drove there and they handed me a brand new one which has been fine ever since.


Sniffer said:
Around a year ago I purchased a Sig P320RX.

I had it at the range today and when I turned the optic on I noticed that the red dot was dim so I took the battery out hoping it would be a CR2032 as I knew I had some of those in my bag (it wasn't/isnt - its a CR1632)

Anyways I put the battery back in and couldn't get the red dot to work again (hoping the battery simply went flat - I ordered some tonight) but I also noticed that the corner of the optic is cracked. I cant say for sure if it was cracked when I first picked it up (its not super noticeable as first glance) but the gun hasn't been used much (I have a Shadow 2 as well) and has never been dropped/abused

Whats the warranty on these optics and do I have to contact Sig direct or are you guys the best point of contact?

View attachment 188716
Click to expand...
 
If this was a Burris it would be covered no problem.

Long story short I bought a FF3 off the EE and it was cracked upon arrival. The user wanted to hold my money until he got HIS product back so I said screw it and sent it to Burris and got a brand new FF3 and at a great discount at that lol
 
I sent my Kilo rangefinder back to MD Charlton, within 5 business days of mailing they had emailed me saying it will be replaced when the new order comes in. So far it has been great, I'm hoping I will get a new rangefinder soon because winter is very long here haha.
 
MIBagentQ said:
Warranty service and coverage is hit or miss in Canada regardless of what a warranty card may say so asking about how the warranty works here is a very appropriate course of action.

No need to be so unhelpful.
Click to expand...

Its ok, sometimes in life you meet people like this......

I almost feel privileged, it seems this issue was serious enough for them to get involved and get their post count up from 22 to 23 after 5 years of CGN membership :rolleyes:
 
Last edited:
SoftPaws said:
So instead of reading your warranty card or calling the dealer you bought the product from, you decided that this would be the best course of action: post a note on CGN?
Click to expand...

Warranty card is aimed at the American market, I am not in America, I am in Canada hence why I'm asking the question to the Canadian importer
 
guitarhero said:
I had the same issue with my p226 MK25 RX. I contacted MDC and they took great care of me. I’m local to GTA so took the optic off my gun drove there and they handed me a brand new one which has been fine ever since.
Click to expand...


Good to know. This gun is inline for the trigger upgrade so depending on when that happens I might kill two birds with one stone.
 
Service / Warranty

Your dealer should have the warranty form for SiG sauer in Canada, have you contacted them? If they do not have one they can request or you can request by contacting us. sigrepairs@mdcharlton.ca It will have to be returned for inspection and then warranty/repair.

Sniffer said:
Around a year ago I purchased a Sig P320RX.

I had it at the range today and when I turned the optic on I noticed that the red dot was dim so I took the battery out hoping it would be a CR2032 as I knew I had some of those in my bag (it wasn't/isnt - its a CR1632)

Anyways I put the battery back in and couldn't get the red dot to work again (hoping the battery simply went flat - I ordered some tonight) but I also noticed that the corner of the optic is cracked. I cant say for sure if it was cracked when I first picked it up (its not super noticeable as first glance) but the gun hasn't been used much (I have a Shadow 2 as well) and has never been dropped/abused

Whats the warranty on these optics and do I have to contact Sig direct or are you guys the best point of contact?

View attachment 188716
Click to expand...
 
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