Sightron Warranty, the Reality

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peterdobson

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SIGHTRON INTERNATIONAL WARRANTY

Sightron is certain our riflescopes, binoculars, and spotting scopes will line up to your high expectations and never let you down.

The Sightron “Limited Lifetime International Warranty” covers all Sightron products sold outside the 50 States of the United States. “See Exclusions below”.

This warranty does not cover damage that occurs in shipment or failures that result from accidents, misuse, abuse, unauthorized alterations, theft, modifications or acts of God.

Should your Sightron product ever fail due to workmanship or materials simply return it to the Sightron Distributor from the Country it was purchased along with a copy of the sales receipt and we will repair or replace it at our option. If you are not sure of the Distributor for your country or region please email us at info@sightron.com or contact us in the U.S.A. +1-919-562-3000.

Due to the changing requirements by the U.S. Department of Commerce it is important to let your Distributor return your scope for repair as they are aware of the proper importation and exportation regulations for your Country. Scopes sent directly to Sightron U.S.A. will not be accepted unless a prior RMA is authorized.


Sightron Warranty Exclusions:
Sightron Electronic Components Warranty-Two Years
Sightron ESD Warranty-Two Years
Sightron GPS Warranty-One Year
 
Glad I've started gravitating toward Leupold. Not saying they're bulletproof but the warranty is close to it. Actually,I was looking at the s 2 with hhr in 3-9x42 just yesterday for one of my rifles but I'm going to stick with a leupold or bushnell elite.
 
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Well I have 4 sightrons , 2 I bought new from a site sponcer and 2 I got off the EE about a year ago before any of this warrantie stuff was talked about. Now they want to change there warranty and the way I am reading it sounds like the 2 used ones won't be covered by warranty . Well I know one thing, anybody who is try to sell a used Sightron is going to have a tough time. I know I wouldn't spend that kind of money on anything that had no warrnty. Kinda like Weaver scopes that only cover the original purchaser I know I won't touch a used weaver with a 10 foot pole unless it is dirt cheap. yah some how I can more Leupolds and Zeiss in my future and less Sightrons
 
I bought a used Sightron Slll on the EE last year. I thought the warranty was in effect even though I was not the "original buyer". I really like the scope & have had no issues with it, I hope I never need service on it.

They appear to have changed the rules to suit their own interest.

As a previous poster stated, " no more Sightrons for me", Leupold Bushnell & Weaver from now on.
 
What's sightrons return rate, 1%

Im not worried one bit, I purchase my S3 used at a huge discount.... So its worth the gamble....

Even my 2000$ Specter DR only has 1 year warranty... lol
 
If your scope has been imported legally and we have records, we cover it. this has been stated and restated!

There are records of distribution and if legally imported, we cover it.


We are also the top Nightforce dealer in Canada and guess what, if you smuggle them we won't help you.

NOMAD68, why do they call you big mouth - let us guess, you spend all your time voraciously promoting shooting sports and professionally evaluating all things shooting? Or perhaps you offer free legal advise or teach poly sci or bus. admin and are fully aware of Homeland Security and US State Department policy?

Kind regards and Happy New Year!
 
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peterdobson said:
If your scope has been imported legally and we have records, we cover it. this has been stated and restated!



NOMAD68, why do they call you big mouth - let us guess, you spend all your time voraciously promoting shooting sports and professionally evaluating all thing shooting

Just my personal choices. Don't care what anyone does with their money.
Ps...Sounds like you could use a little help.
Click to expand...
 
If you are buying a used Sightron scope that originated from an authorised Canadian dealer, why wouldn't it be covered (unless of course it was abused, run over by a truck, etc, etc)? Ask the seller to send you a copy of the invoice.

We keep records so the seller can get another copy... not a hard thing to do. It just takes an email request.

If the used scope was part of the grey market import from the US without proper import documentation and clearance with the US govt, well, now you got a problem...

The US govt requires ALL scopes to be papered in and out of the US. If we cannot show the scopes was properly and legally exported, how do we ship back to the US for warranty work?

For those that bought scopes from US dealer(s) and have no formal import paperwork, they would need to contact that US dealer and figure something out.

This rule applies to EVERY scope that reenters the US for warranty work. Not our rule... we are just following Uncle Sam's regs.

So the real question is does the used scope needing US warranty support come with proper paperwork? And this applies to ALL brands including Leupold, Zeiss, Nightforce, Burris, Nikon, Trijicon, EOTech, what have you...

Ask Nikon Canada and Korth/Leupold their feelings on warranty support for scopes they didn't import and distribute in Canada.

Jerry
 
This is my last comment on the subject.I am sure sightron makes nice glass but having to send a scope to a middleman who in turn has to send it south is a deal breaker for me. If the middleman had the authority to send me another optic or repair it so that I get it back in a reasonable time frame,that would be a different story.I should add that I read the international warranty online and it does indeed say scopes purchased outside the 50 US statesmen are covered for 10 years as opposed to lifetime for American owners.That is reason enough to spend my dollars elsewhere.
Mr Dobson, no need to pm me on the subject and as far as what I do for the shooting sports goes.........I throw a ton of money toward it on an all too regular basis.
 
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Agreed, they changed their policy for their own interests.
Bringing this to CGN members is the right thing to do.
I honestly dont see importers/dealers informing us, unless they are called out on it.
Oh btw you thought you had a lifetime warrenty, guess again, 10 years max with reciept.
And thats if you read the fine print.
I now know why Sightron scopes are priced so low.
 
nomad 68 said:
This is my last comment on the subject.I am sure sightron makes nice glass but having to send a scope to a middleman who in turn has to send it south is a deal breaker for me. If the middleman had the authority to send me another optic or repair it so that I get it back in a reasonable time frame,that would be a different story.
Mr Dobson, no need to pm me on the subject and as far as what I do for the shooting sports goes.........I throw a ton of money toward it on an all too regular basis.
Click to expand...

I have been dealing with Sightron for a number of years. I have used other brands in the past. What I have found is that Sightron offers some of the fastest turnaround on warranty work and that includes the to and fro from the US.

Compare that to some warranties that require shipment to another continent/country or take well, a few seasons even though warranty is in Canada.

Nothing is perfect. How many brands of quality scopes don't have a need for shipment somewhere other then Canada for warranty?

I do sell a bunch of Sightrons and have had very few requests from customer in need of warranty support so that is already a great start. I really doubt I have hit more then 2%? maybe 1%? Nothing in the last quarter for sure.

Yes, there are brands who pride themself on over the counter warranty. And many customer taking advantage of that warranty.

If those products suit your needs, fly at it.

But, personally, I love the optical performance of the Sightrons... Nothing comes close in its price range (or for quite a bit more money) and with the very low need for warranty work due to manf defects, they stay on my rifle where they seem to be the most useful.

If I can help, let me know

Jerry
 
Mystic Precision said:
If you are buying a used Sightron scope that originated from an authorised Canadian dealer, why wouldn't it be covered (unless of course it was abused, run over by a truck, etc, etc)? Ask the seller to send you a copy of the invoice.

We keep records so the seller can get another copy... not a hard thing to do. It just takes an email request.

If the used scope was part of the grey market import from the US without proper import documentation and clearance with the US govt, well, now you got a problem...

The US govt requires ALL scopes to be papered in and out of the US. If we cannot show the scopes was properly and legally exported, how do we ship back to the US for warranty work?

For those that bought scopes from US dealer(s) and have no formal import paperwork, they would need to contact that US dealer and figure something out.

This rule applies to EVERY scope that reenters the US for warranty work. Not our rule... we are just following Uncle Sam's regs.

So the real question is does the used scope needing US warranty support come with proper paperwork? And this applies to ALL brands including Leupold, Zeiss, Nightforce, Burris, Nikon, Trijicon, EOTech, what have you...

Ask Nikon Canada and Korth/Leupold their feelings on warranty support for scopes they didn't import and distribute in Canada.

Jerry
Click to expand...

So that all sounds fine and dandy but I have 2 scopes that I bought used almost a year ago at the time I didn't asked for a copy of the original sales receipt. I did ask the sellers if they were bought originally in Canada and both sellers said yes. So my question is would these 2 scopes be covered under warranty?
 
little_airwolf said:
Agreed, they changed their policy for their own interests.
Bringing this to CGN members is the right thing to do.
I honestly dont see importers/dealers informing us, unless they are called out on it.
Oh btw you thought you had a lifetime warrenty, guess again, 10 years max with reciept.
And thats if you read the fine print.
I now know why Sightron scopes are priced so low.
Click to expand...

It's LIFETIME... with a receipt..

And as has been said before, the receipt is simply a paper trail for US govt regs.

Jerry
 
r204 said:
So that all sounds fine and dandy but I have 2 scopes that I bought used almost a year ago at the time I didn't asked for a copy of the original sales receipt. I did ask the sellers if they were bought originally in Canada and both sellers said yes. So my question is would these 2 scopes be covered under warranty?
Click to expand...

If the seller bought them from a Canadian Dealer, they can get a copy of their receipt. It is not a hard request to make. AND I would ask this for ANY scope that needs US warranty support.

Or send the serial numbers and description to Hirsch. I am sure they can look it up (don't expect next day on this please) and tell you.

A number of scopes have been brought into Canada without the right documentation. When we bump into these scopes, the ability to offer warranty is pretty much nil.

Shooter gets mad but that is outside our control.

The Receipt is tied directly to proving proper US EXPORT/IMPORT.

Jerry
 
Mystic Precision said:
If the seller bought them from a Canadian Dealer, they can get a copy of their receipt. It is not a hard request to make. AND I would ask this for ANY scope that needs US warranty support.

Or send the serial numbers and description to Hirsch. I am sure they can look it up (don't expect next day on this please) and tell you.

A number of scopes have been brought into Canada without the right documentation. When we bump into these scopes, the ability to offer warranty is pretty much nil.

Shooter gets mad but that is outside our control.

The Receipt is tied directly to proving proper US EXPORT/IMPORT.

Jerry
Click to expand...

Well Jerry one of them was supposidly bought from you and he did have 2 of your buisness cards in the box.
 
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