since Hanwag boots are popular with hunters

fish_e_o

fish_e_o

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i received these brand new hanwag boots in august 2017 after one trip i had lugs falling off and chunking off in september i contacted them for warranty. they said
"that the chunks are coming of due to hydrolysis, this is the degradation of the sole and is purportedly accelerated if you don't wear your shoes regularly or that have been sitting in the box for a couple of years."
they were willing to replace them, so i sent them back.

today i'm told that they can't replace them with the same model and if i want a new model i need to pay around $300...

great boots i just bought...

BEWARE HANWAG!!!

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I can honestly say that I think your legitimate complaint is the first I've ever seen regarding Hanwag boots. ####ty luck.
 
Scott_N said:
I can honestly say that I think your legitimate complaint is the first I've ever seen regarding Hanwag boots. ####ty luck.
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ya thank god my Scarpas are 7 years old and still perfect

and i accept that accidents happen but i hoped that they could make it better
 
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The damage you have there, while it sucks, I would have ignored. As long as the boots last, and are comfy/don't leak, I'm happy.
On the other hand, I have a replacement pair of Rocky rubber boots here that failed (cracked) early in their second year. This time, they have to wear an inner tube patch, as the warranty doesn't extend to the second pair. First pair also cracked, in a different location.
 
My Hanwags have been similar to that actually. I pretty much ignored it though, as sheep hunting is hard on boots and I figured it was due to the extremely sharp rock.
 
Big Uke said:
Those look like Vibram soles, and I always held those in high regard. This shouldn't have happened.
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that's the silver lining actually. because they're vibram soles i can get them resoled for i think right around $150. so all together i'll be out $40 for shipping and $150 for new soles..
 
it was an online credit or the boots returned to me. using their online credit would have cost me quite a bit more additional money plus the $40 i spent to mail my defective boots to them (which i unfortunately already did).

it turned out to be cheaper to get my brand new boots resoled than to buy new ones.

it's the lesser of two evils
 
Very disappointed to hear this! Until now, Hanwag's were on top of my list of quality boots for backpacking and hunting (I do both). Kind of a hidden gem. Yes, the soles are made by Vibram. But Vibram makes dozens of different quality soles, very different quality and price, based on what the boot manufacturer orders. And those boots are intended to go over sharp rocks and rough terrain!

I suspect Hanwag has gone the way of selling out their company to hedge funds, who only care about cashing in as fast as they can. Think Canadian goose and Eddie Bauer, Remington, Smith & Wesson....etc. Next time for footwear consider Lowa, Zamberlan and Scarpa.
 
I really like my Danners, the Fort Lewis , Arcadia’s and the side zip EMT Duty boot with composite toe while at work.
They are crazy expensive though with our sub-par dollar.
Those look like bonded soles, an they repair that type of sole these days?
The public service announcement is now over.
Rob
 
Good afternoon,
Thank you for contacting us with your enquiry.
Here at Vibram Canada we only import and sell the already manufactured footwear made by Vibram itself, the Five Finger shoe, and the Furoshiki line. We are not involved with any of the partnered companies, and do not handle, distribute or manufacture and of the rubber products used to make soles for other brands.
You may contact Vibram USA and see if they could help you out through the re-sole program they run, but you would need to send the boots to the USA for repairs.
I would perhaps contact Hanwag again and see if they will honor warranty by offering you another boot of equal value.

Good luck
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well... hopefully vibram usa will help.
 
That's crappy from them and surprising. I have a 1/2 dozen pairs of everything from the Tatra's to Alaskan and even day to day shoes and I've never had an issue. My local dealer is also a strong proponent of them and has always been supported by the company from what I understand
 
fish_e_o said:
ya thank god my Scarpas are 7 years old and still perfect

and i accept that accidents happen but i hoped that they could make it better
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Scarpas....I got a pair of these since 2012 and they are the best boot I've ever worn hiking/hunting...when they go I'll have no issues shelling out hundreds for a new pair....sorry about your luck with your other boots.
 
Whitetail Junkie said:
Scarpas....I got a pair of these since 2012 and they are the best boot I've ever worn hiking/hunting...when they go I'll have no issues shelling out hundreds for a new pair....sorry about your luck with your other boots.
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Yep, I agree. Just bought a pair of Scarpas and hiked in Glacier National Park with them this year. Wow, am I impressed with their grip and comfort. Wish I had found out about them before. Much better than my Danners, but these were not made in the US of A.
 
Home3 said:
Very disappointed to hear this! Until now, Hanwag's were on top of my list of quality boots for backpacking and hunting (I do both). Kind of a hidden gem. Yes, the soles are made by Vibram. But Vibram makes dozens of different quality soles, very different quality and price, based on what the boot manufacturer orders. And those boots are intended to go over sharp rocks and rough terrain!

I suspect Hanwag has gone the way of selling out their company to hedge funds, who only care about cashing in as fast as they can. Think Canadian goose and Eddie Bauer, Remington, Smith & Wesson....etc. Next time for footwear consider Lowa, Zamberlan and Scarpa.
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So many examples. They stop making their brand and just carrying on selling it for as long as it lasts.
 
Suspecting a company of selling to a hedge fund and cashing in due to one example of poor quality is being a little harsh. Hanwag didn’t even manufacture the soles, they just sewed or bonded them on! I have a pair of Hanwags I’ve had going on 8 years. The soles are worn slightly but otherwise in good shape. They have been a fantastic boot for me and I can see getting a few more years out of them quite easily. I wouldn’t hesitate to buy another pair.

If it were me, sure I’d be disappointed but seeing as Hanwag isn’t going to do anything I’d wear ‘em and beat on ‘em until the defects compromised performance. Then I’d take ‘em to a good cobbler and have them resoled and carry on. Why pay $150 now for something that isn’t necessary at this time?

I don’t know, given the damage sustained on one quick hike maybe they won’t last a month. Then again, maybe they’ll last years with little to no more chunks being torn off?
 
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