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[sTraTz]

When a good firearms company brings in deals/new popular ammo, you have to expect them to be busy. They just had the the 7.62-39, .223, and the the norinco 1911 combo. All was reasonably priced, so people purchased them!
If you want your product super fast your gonna have to go to a local dealer.....

 

[rodngun]

It amazes me how many folks on CGN seem to love getting kicked in the nuts by the reatailers. Stop making excuses for the dealers peeps...garbage service is garbage service.

If you're backlogged say so up front before you take the money. I bet you didn't ingnore this guy when it came time to write down his credit card #.

huge difference from online shopping and in store transactions....not even comparable.



^^^sTraTz has the right idea.

 

[tactical_tech]

It amazes me how many folks on CGN seem to love getting kicked in the nuts by the reatailers. Stop making excuses for the dealers peeps...garbage service is garbage service.

If you're backlogged say so up front before you take the money. I bet you didn't ingnore this guy when it came time to write down his credit card #.

I hardly think the OP was kicked in the nutz by the retailer. Neither did he receive garbage service in my opinion. You also need to understand when an order is placed online there is rarely a person making sure your CC is valid and you have money. This is usually an automated process. So it's not like canada ammo was taking money and running with it. Personally I think the op was a little eager in his rant, that's it, and everything seems to be taken care of. No harm no foul.

 

[Canadiantactical2011]

Is it just me or is anybody else getting annoyed with these kind of posts. Granted some are legit but so many are not needed. At least give the company a chance to make things right before going on here and making a rant, that does nothing but make the OP sound ridiculous.

Agreed

 

[wrinkles88]

I hardly think the OP was kicked in the nutz by the retailer. Neither did he receive garbage service in my opinion. You also need to understand when an order is placed online there is rarely a person making sure your CC is valid and you have money. This is usually an automated process. So it's not like canada ammo was taking money and running with it. Personally I think the op was a little eager in his rant, that's it, and everything seems to be taken care of. No harm no foul.

I am definitely guilty on that part. But I do think I should have had an email response saying they were back logged.

 

[sfbruner]

OP, good thing you apologized in your second post or else /duck. You could have started an 8 page flaming fest. I posted a similar thread involving wolverine supplies.

How is any of what the OP said a 'rant'. He just said he is not happy. If he is not happy he is not happy people.

Canada ammo clarified they are real busy and making an effort to clear the backlog by Friday. As someone else posted, communication is key.

The question is, should the paying customer be phoning, emsiling, posting threads to get a response or should the dealer inform the clients?

Imagine a simple message from the dealer that goes like this....

'Dear customers,

Our sincere apologies for the backlog in orders we are experiencing. We are doing our best to resolve this and to attend to your orders in sequence. We hope to have this all cleared up by Friday.

Thank you.

Now, who would make negative comments on public forums after that?

The key to good service and good business is to make everyone feel like they are the most important person.

 

[Natureboy]

When a good firearms company brings in deals/new popular ammo, you have to expect them to be busy. They just had the the 7.62-39, .223, and the the norinco 1911 combo. All was reasonably priced, so people purchased them!
If you want your product super fast your gonna have to go to a local dealer.....

So in defending them you recommend he buy from someone else. Hope you never do customer service for my company.

Think it's great that they had a good summer and are busy but if they don't communicate with their customers they won't be blessed with this problem for long.

Personally I find these posts pretty useful. I want to see why there was a delay and how the dealer handles it.

Fortunately I have dealt with CanAm before and both times had great super fast service. Definitely hope they rectify this issue and I am happy with my next purchase.

 

[tactical_tech]

I am definitely guilty on that part. But I do think I should have had an email response saying they were back logged.

Agreed. Communication goes a long way.

 

[tactical_tech]

So in defending them you recommend he buy from someone else. Hope you never do customer service for my company .

I think he meant if you want a particular product right now you need to go get in your car and go get it.

 

[tactical_tech]

OP, good thing you apologized in your second post or else /duck. You could have started an 8 page flaming fest. I posted a similar thread involving wolverine supplies.

How is any of what the OP said a 'rant'. He just said he is not happy. If he is not happy he is not happy people.

Canada ammo clarified they are real busy and making an effort to clear the backlog by Friday. As someone else posted, communication is key.

The question is, should the paying customer be phoning, emsiling, posting threads to get a response or should the dealer inform the clients?

Imagine a simple message from the dealer that goes like this....

'Dear customers,

Our sincere apologies for the backlog in orders we are experiencing. We are doing our best to resolve this and to attend to your orders in sequence. We hope to have this all cleared up by Friday.

Thank you.

Now, who would make negative comments on public forums after that?

The key to good service and good business is to make everyone feel like they are the most important person.

I think with as busy as some of these retailers are they would need to use that statement indefinitely.

 

[sfbruner]

Tactical,

That may be so but certainly quicker and better than answering all the customer emails and phone calls, or ignoring your customers.

 

[tactical_tech]

Tactical,

That may be so but certainly quicker and better than answering all the customer emails and phone calls, or ignoring your customers.

I agree. Now let's all go drink some beer and shoot guns, maybe not in that particular order.

 

[sTraTz]

So in defending them you recommend he buy from someone else. Hope you never do customer service for my company.

Oh well...

When you order online, its kind of expected that you don't receive your purchase at a set amount of days. THERE'S TOO MANY VARIABLES! From the computers, to the company, to the mailing company, and all the little stuff in between. If two or three extra days is such a big deal for you to wait, then go pay more money (maybe?) and drive to a local store!

I honestly don't think that the majority of people are two concerned about an extra few days wait when they are getting a product which is hard to find or cheaper (generally speaking with Canammo)

I don't think I need to defend them, just stating the reasons. Do you want them to hire more staff and have prices go up just so your updated frequently and have fast servce? Its fine how it is. Its only a few weeks a year when they are super busy with these great deals!

 

[CanAm]

Thanks all, I think this one has run its course.