So let me tell ya about marstar...

T

tlsdad

Member
Location
BC
Made a substantial ammo purchase from Marstar in January of this year. Sat in my reload room for a month before i opened the crate to head to the range. Unfortunately found some significant corrosion which caused me concern. Sent a message to Marstar with details of my purchase and some photos. Customer Service got back to me and has arranged for me to return full crate of ammo....all expenses paid.....with shipment to be fully replaced. So often one reads horror stories here. How nice it is to deal with a business like this. Quality folks....quality business. Would never hesitate to do business with these folks again. WELL DONE MARSTAR!!!!
 
always had good service myself from marstar too, great deals pop up from time to time as well.
 
They also went out of their way to help me out. Cant say enough about their desire to make a happy customer who approaches them.
 
Good to hear.....Glad to know they were there for you.

Corrosion inside the steel boxes or on the outside? I got a crate of ammo and the outside of the boxes had corrosion but not on the inside. It was Chinese 7.6x54r surplus
 
Wooden crate. Inside....individual cardboard boxes sealed in two large rubberized sleeves. Well sealed. SHOCKED to see corrision.
 
This has been my experience as well! Great customer service after the sale! They are also one of the handful of business's that get some really great and different things in stock!

I love the hirtenberger ammo! Great stuff! I always think of the soldiers that used it as unleashing a little Hurtin'berger on their enemies!!! Haha

Ian
 
Would you be able to post pictures of the corrosion that was on the ammo? It would be much appreciated by myself and probably others.

Thank you.

tlsdad said:
Made a substantial ammo purchase from Marstar in January of this year. Sat in my reload room for a month before i opened the crate to head to the range. Unfortunately found some significant corrosion which caused me concern. Sent a message to Marstar with details of my purchase and some photos. Customer Service got back to me and has arranged for me to return full crate of ammo....all expenses paid.....with shipment to be fully replaced. So often one reads horror stories here. How nice it is to deal with a business like this. Quality folks....quality business. Would never hesitate to do business with these folks again. WELL DONE MARSTAR!!!!
Click to expand...
 
I have no record of a sale to a customer named tlsdad.

But seriously, glad it worked out for you.
 
When Marstar gets a complaint, the owner comes on and says "I have no record of a sale to [username]"...and he always types in bold. Because he's...unique.

FF
 
My very first online ammo order was through Marstar for a crate of 7.62x39. The two sardine cans were quite corroded with a few holes actually in them from the corrosion. Being my first internet order I panicked a bit and called them up and told them about the situation. They asked if I could email a couple pictures, and if I had opened the tins. I sent the pics and said I only opened the wooden crate. The next day I was told another crate was on the way free of charge, and to just keep the original crate!!! I don't think I've ever had service like that from any business in my life!

I actually felt a little guilty as the next summer I finally broke into the first crate and there were only maybe 20 rounds that had some form of corrosion on them, the rest were fine. You would have guessed a lot more would have been damaged judging by the outside of the tins. The second crate was corrosion free! Ever since then I've been recommending Marstar to anyone and everyone!
 
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