What happened to the Dillon warranty? I bought a new 750 and the shell plate has a burr in one position so the cases do not load properly. I went through the Dillon warranty claim portal 2 weeks ago (Jan. 27 today is Feb.11). Today I got an RMA number and a send it to us and maybe we will have a look and we may ask for money at that point. After spending $2000 on a press, conversion kit and case feeder and to get this kind of customer service when there is a problem. So much for the Dillon no BS warranty, looks more like a fresh steaming pile to me.
So much for the Dillon no BS warranty
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I've never had an issue either. In fact, they usually send me two of everything when I ask because of the length of time it takes to get here (customs and they are in Arizona). There was a mix up once, but it was quickly fixed at no cost! Don't give up and as Boomer said, call back and you'll be happy!
I will give them another try. I have heard excellent things from other owners but this leaves me with a very bad taste in my mouth. It also put an abrupt stop to my purchase of a 550 for my 10mm needs.
This is the email I got from Dillon;
We have created an RMA# for you to use to ship your Damaged XL750 Shellplate Part #13509 to us.
Please write the RMA####x on the front left portion of the package.
Include your name, address, phone number, RMA# and a brief description of the service you would like us to provide.
Once the service is complete, our Repair Department will call you for credit card information, ifnecessary.
Thank you!
Ship to:
Dillon Precision Products, Inc.
RMA#248577
8009 E Dillon's Way
Scottsdale, AZ 85260
Attn: Repair Department
We have created an RMA# for you to use to ship your Damaged XL750 Shellplate Part #13509 to us.
Please write the RMA####x on the front left portion of the package.
Include your name, address, phone number, RMA# and a brief description of the service you would like us to provide.
Once the service is complete, our Repair Department will call you for credit card information, ifnecessary.
Thank you!
Ship to:
Dillon Precision Products, Inc.
RMA#248577
8009 E Dillon's Way
Scottsdale, AZ 85260
Attn: Repair Department
If there is a legit issue with the product and you didn't take a dremel to it to try and fix it, you'll get another one free - shipping was free for me on everything. I have an XL750 as well. My issues have been a primer return spring, a ring index return spring and a primer operating rod that broke. This part is a real PITA to get shipped up as I've lost TWO in the mail. They make a hole in the bag and slide right out.
I have called Dillon a few times. Each call resulted in the prompt shipping of a free part.
I have found that when calling Dillon, RCBS, Frankford, etc. it helps to have a picture ready to go. Sometimes it helps to say, "I have a picture that explains the problem." e.g. A broken hand primer spring.
I have found that when calling Dillon, RCBS, Frankford, etc. it helps to have a picture ready to go. Sometimes it helps to say, "I have a picture that explains the problem." e.g. A broken hand primer spring.
Same here. Never had a problems even with parts I broke.
They even replaced the complete motor assembly on my Cv2000 tumbler the older version of the CV2001 large tumbler.
That unit was over 25 years old !!
Something did not pass through in your conversation with them. They will ask for a photo of the parts to show them the problem. RCBS does the same thing along with Lyman.
They even replaced the complete motor assembly on my Cv2000 tumbler the older version of the CV2001 large tumbler.
That unit was over 25 years old !!
Something did not pass through in your conversation with them. They will ask for a photo of the parts to show them the problem. RCBS does the same thing along with Lyman.
Unless it has your channel lock jaw marks all over it it won't be necessary.
Dillon has sent me (or my LGS) any and all parts free, even when I over tightened the brass tipped set screw on my 550 to the point of crushing the brass tip right off.
- "Here's three, you don't need to tighten it that much."
Hornady customer service is the same.
As long as you have a picture you can send them they never ask you to send something back.
Most times they won’t even ask for the actual picture.
I’ve even told them that I’ve had to file something down to make it work and they’ve still sent out a replacement Part
At no charge.
As long as you have a picture you can send them they never ask you to send something back.
Most times they won’t even ask for the actual picture.
I’ve even told them that I’ve had to file something down to make it work and they’ve still sent out a replacement Part
At no charge.
Lol
