Here is some advice, I learned the hard way. Before you make any substantial purchases, may be call their warranty center in the USA and ask if they are able to repair or replace said item, stating you are calling from Canada. Presently I have an issue with a Frankford Arsenal Intellidropper powder scale. It is having issues with the display screen. The # 9 doesn't want to work. Also the screen comes and goes. Can't replace or fix under warranty as they don't have the proper ITAR permit. Waiting for them to "come up with a work around." Their words. I don't understand how their products are being retailed in Canada, right now, if they don't have the permit. Is the ITAR issue just a convenient excuse to duck warranty ?
Went thru the same hassle with a Minox scope. I was a 3-9 BDC from their bottom end line. Optically is was quite impressive. Then the ocular assembly came loose. Sent to the USA and replaced under warranty. I got an upgrade, as they didn't have the same scope in BDC. Second scope crashes and burns the same as the first. Send the scope to the USA, but to a new warranty center in Texas. Find out they don't have the ITAR permit. Can not send my scope to me. My scope is sent to Germany. Won't repair my scope. Send me a new one. The second scope was a 2-10x50 BDC with a medium heavy reticle. Very nice scope to look thru. Same problem with the ocular assembly. Sent a 3rd scope. Cross hairs so fine, they are barely visible. Germany totally ignored me. Had to call Texas and get them to shame Germany into answering. Finally Minox refunds my money. This took 3 years to resolve.
Had a problem with a MEC Marksman press. The plate that accepts the reloading die was drilled off true. Contacted MEC and they had me send them a cell phone picture of the problem. They fully accepted there was a problem and sent me a RMA covering shipping both ways. As the press is quite heavy, this was a substantial saving. Everything was resolved fully.
Now to wrap up. One the eve of the great spending glut, do yourself a favor and call the warranty center and ask if they will cover an issue from Canada. Some might be using the ITAR excuse as a way to duck warranty coverage.
Thanks for reading.
Went thru the same hassle with a Minox scope. I was a 3-9 BDC from their bottom end line. Optically is was quite impressive. Then the ocular assembly came loose. Sent to the USA and replaced under warranty. I got an upgrade, as they didn't have the same scope in BDC. Second scope crashes and burns the same as the first. Send the scope to the USA, but to a new warranty center in Texas. Find out they don't have the ITAR permit. Can not send my scope to me. My scope is sent to Germany. Won't repair my scope. Send me a new one. The second scope was a 2-10x50 BDC with a medium heavy reticle. Very nice scope to look thru. Same problem with the ocular assembly. Sent a 3rd scope. Cross hairs so fine, they are barely visible. Germany totally ignored me. Had to call Texas and get them to shame Germany into answering. Finally Minox refunds my money. This took 3 years to resolve.
Had a problem with a MEC Marksman press. The plate that accepts the reloading die was drilled off true. Contacted MEC and they had me send them a cell phone picture of the problem. They fully accepted there was a problem and sent me a RMA covering shipping both ways. As the press is quite heavy, this was a substantial saving. Everything was resolved fully.
Now to wrap up. One the eve of the great spending glut, do yourself a favor and call the warranty center and ask if they will cover an issue from Canada. Some might be using the ITAR excuse as a way to duck warranty coverage.
Thanks for reading.
