Tavor, not too happy with Canam

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bayoushooter

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I paid for mine mid June and was told then it would be here in 4 weeks.

I received a call from them 3 weeks ago asking if I would like to pay the extra for the Ris version for an extra $250.00, of course I did pay for the upgrade. At that time I was told, it would be delivered by the end of July.

I called them today to enquire about delivery time, and was curtly told to "Call CBSA" I advised that I did not purchase the gun from CBSA, I purchased it from their firm.

When I asked if they were in the country yet, he advised "well why would I tell you to call CBSA, if they were not in the country yet?

Bottom line, the clerk was rude, I still have no idea if the shipment is being held or what the current status of these firearms is. Does anyone have any current information regarding these purchases or ETA for release from Border services.

I am very reluctant to call them again, I really felt like a bother to them, and I don't think I should after spending the better part of $4000.00

Does this miror anyone elses dealings with this firm?
 
Does this mean the newest Tavor shipment is held by CBSA and not being released so instead they asked you to call CBSA?
This does not sound good.:(
 
The guy who answered the call, told me to call CBSA. He did not give me a timeline of expected release, or anything. I gained zero new information from the call.

I do not want an exact time, just a ball park. It looks like they have arrived in Canada, buit are now held by CBSA. The guy was just difficult, and less than helpful. I am wandering whether or not to just call my CC company and dispute the charge at this point. I am not prepared to have 4K outstanding and no product for 4-5 months+
 
I called at 14:00 today, eastern. I looked at another thread and it says that they have cleared today and they are in the process of picking, verifying and packing. ithink maybe someone was just being a bit of a d*^che
 
I believe your anger is better directed at the CBSA, the RCMP, and your elected officials. Canam want these rifles in their warehouse and out the door just as badly as you want the rifle in your hands.

As a customer we are merely inconvenienced by this (worst that can happen is we get our deposit back). As an importers their livelihood is directly threatened by this kind of thing. The guys at canam work hard to bring cool exotic stuff to the Canadian market, and the government seems to be screwing with them at every opportunity.

If the CBSA is stirring up sh!t with the Tavors then the best thing to do is give Canam some breathing room to sort things out.
 
Bayoshooter,

If you are in fact living in Mississippi, and expecting to get a Tavor, the CBSA is the least of your concerns.

Just wait until the Homeland Security boys are done chopping up your Tavor.
I sincerely hope you are in Canada.

BTW, I waited a year, and a half for mine from the first shipment.

Patience is rewarded!
 
bayoushooter said:
The guy who answered the call, told me to call CBSA. He did not give me a timeline of expected release, or anything. I gained zero new information from the call.

I do not want an exact time, just a ball park. It looks like they have arrived in Canada, buit are now held by CBSA. The guy was just difficult, and less than helpful. I am wandering whether or not to just call my CC company and dispute the charge at this point. I am not prepared to have 4K outstanding and no product for 4-5 months+
Click to expand...

CBSA is a govt. agency, and they do not give a timetable when they will release anything.

But since you are a very special person CBSA will likely tell you if you call them, and this is probably what the person who told you to "call CBSA" was hinting at. I can get you a telephone number if you like, let me know. :p
 
Once any firearms shipment hits Canadian soil, the importer is at the mercy of the CBSA, RCMP and NWEST.

At present, Canada Ammo is working with NFA and other stakeholders raising funds for a legal challenge over the reclassification of the Norinco Type 97A. I wouldn't be surprised if the powers-that-be are deliberately dragging their heels in retaliation, as there is nothing less motivated and vindictive than a rabidly anti-gun, Liberal appointed, unionionzed federal firearms bureaucrat.

I would suspect that the recommendation to call CBSA to enquire was a genuine wish to have the public put extra pressure on the CBSA to do their job, stop stalling and release the shipment.

That said, after having opted for the extra rail, did you also opt to join one of your pro-firearms orgs? The more guys orgs like NFA have behind them, the faster and easier it is going to be exert political pressure on government to reign in recalcitrant or rogue bureaucrats on matters such as these.
 
Ok don't panic folks ...

As some may already know, the Tavors were picked up today and will be on their way to their purchasers shortly. There was a slight delay likely caused by the presence of some inexperienced staff at CBSA but after a few days of quite innocent delay all is well.

Check the CanadaAmmo forum for the update.
 
I believe your anger is better directed at the CBSA, the RCMP, and your elected officials.
Click to expand...
With reference to the above, I would respectfully disagree. While the cause for the delay in delivery surely does rest with CBSA, et al, it wasn't a representative of those agencies who treated the OP disrespectfully (my opinion only, based on the posts above) when he called; it was, rather, a representative of the vendor to whom he, the OP, had paid $4K.

As a customer we are merely inconvenienced by this (worst that can happen is we get our deposit back). As an importers their livelihood is directly threatened by this kind of thing.
Click to expand...
If they're really that concerned about their livelihood, perhaps a more "enlightened" approach to customer care would be in order. Sure the importer is frustrated, but so is the purchaser, but the bottom line is (or should be) who is paying whom for a product? While delivery in timely fashion may be out of the vendor's control, a courteous response to a customer's concern certainly is not.
 
Thank You, I appreciate you dealing with this. I was not trying to be difficult. The guy was neither helpful or courteous. I did not want anything carved in stone, simply a ballpark on a possible arrival time. My reasoning for this is I spend a lot of time out of town and want to ensure that the item is dealt with.

I asked the guy on the phone if he had further information, and he said call CBSA. I advised that I did not purchase the item from them, but in fact your firm. He said If I wanted to know how long shipments often take, he said "call them" I don't know.

I asked if there were any issues with clasification or other issues that were preventing there release, he again said check with them. "it's up to them what they do"

I understand, that this is the livelyhood of these retailers. But they are just that, retailing for profit, not as a service to the communtiy. I think this attitude is pervasive among many retailers as if you don't buy it from them, you have no choice. I have been a customer of canams for years, so I found this exchange far from the usual service I get from them.

I am glad to hear that the Tavors are now released, I just wish someone could have taken the 30 seconds to explain that to me yesterday.
 
CanAm is a great place to deal with and it sounds like someone was having a bad day.
I wished I was worrying about the delivery time.... Can't justify the $$ at this point :(
 
Same here, not typical of what I experienced. I waited close to two years for the Tavor, still waiting on a left hand bolt but they have answered all my emails and questions. But I agree, a bad day is not supposed to be pushed back on the customer.

C.A. needs to think about their communications strategy. This shipment was better than the last (or first), they will hopefully be even better next time around.

Nic
 
Just going by the number of people posted that they have called Can Ammo since Tuesday, I am surprised they haven't disconnected their phones yet.
 
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