Thank you

Olight Vicky

Olight Vicky

Regular
Business Member
Rating - 100%
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Just want to say thank you. I am deeply moved by your support and understanding. Sometimes the sales information I post may cause you to fall into doubts. Due to the time difference, I cannot respond to all questions in time. At this time, someone will always come forward to help others, which makes me very grateful. Thank you all! I will continue to improve and provide CGN members with better sale.

If you encounter a problem in CGN and our customer service cannot solve it, which just mean they did not know what happened here. In this case, please feel free to contact me via email so that I can reply as quickly as possible. :redface::redface:
 
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Can’t check out …? After it goes to checkout it lists (FRAUD ALERT) or credit and it doesn’t do anything by clicking …? Edit. Multiple tries. Ran out of interest. Thanks tho.
 
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I just got my order and it only had the one flashlight in it. I sent an email to Olight about this and my reply back was:

We are sorry to inform you that the I3E blue will be closed during the i5UV Flash Sale.
The I3E blue and I5UV can only get one of them,
Your understanding is highly appreciated.

So was this post about two flashlights just a lie to get us to buy the one?
 
dhpsask said:
I just got my order and it only had the one flashlight in it. I sent an email to Olight about this and my reply back was:

We are sorry to inform you that the I3E blue will be closed during the i5UV Flash Sale.
The I3E blue and I5UV can only get one of them,
Your understanding is highly appreciated.

So was this post about two flashlights just a lie to get us to buy the one?
Click to expand...



Everything Olight posts as a B.S. scam,
"free " means you gotta buy a product to get 1

buyer beware !!!!
 
dhpsask said:
I just got my order and it only had the one flashlight in it. I sent an email to Olight about this and my reply back was:

We are sorry to inform you that the I3E blue will be closed during the i5UV Flash Sale.
The I3E blue and I5UV can only get one of them,
Your understanding is highly appreciated.

So was this post about two flashlights just a lie to get us to buy the one?
Click to expand...
Just to post an update to this, Olight Vicky did reach out to me regarding this. Olight Customer Service did not know what had happened here, so they could not assist me. They were the first people I reached out to. Olight Vicky did know what was going on, and was able to help. In the end, I did receive the Olight I3E Blue. I thank her for taking the initiative to figure out what had transpired and how to best correct it. If other people have any problem with an order from something originating on CGN, it seems she is the person to go to. To me, it did not seem like customer service for Olight cared what had happened here (here being CGN) and just kept restating the policy on what requirements were for getting the I3E. If you have a problem, it seems like Olight Vicky is the one who can help.
 
road.ripper said:
Everything Olight posts as a B.S. scam,
"free " means you gotta buy a product to get 1

buyer beware !!!!
Click to expand...

Just another click bait profile that thinks everyone is a stupid fool who doesn't see through their act.....

"Sorry Olight Vicky is a moderator/admin and you are not allowed to ignore him or her." - ...... inability to put shady business on ignore needs to change.
 
Chumlee Bumsnag said:
Olight has great sales and the free gifts are fantastic. Customer service and communications are good also.
Click to expand...

^^^^ Agreed. My experience with Olight products and service has been great and Vicky gives us sale heads up as well as CGN discount codes.
Calling vendors liars and such over a $14.00 flashlight on sale for $1.00???
Sh!t happens, figure it out and move on.
 
dhpsask said:
Just to post an update to this, Olight Vicky did reach out to me regarding this. Olight Customer Service did not know what had happened here, so they could not assist me. They were the first people I reached out to. Olight Vicky did know what was going on, and was able to help. In the end, I did receive the Olight I3E Blue. I thank her for taking the initiative to figure out what had transpired and how to best correct it. If other people have any problem with an order from something originating on CGN, it seems she is the person to go to. To me, it did not seem like customer service for Olight cared what had happened here (here being CGN) and just kept restating the policy on what requirements were for getting the I3E. If you have a problem, it seems like Olight Vicky is the one who can help.
Click to expand...

Thank you for your update. This is a great recognition for me, thanks friend!
 
I love Olight products, and their warranty and aftermarket support is great. I did get one of the UV lights for a dollar during the sale, works great!
 
During the last sale, I received a bunch of emails of bundles and offers and was also checking the sales thread. I bought a couple Baldrs and saw a coupon code that I thought I missed out on. I sent an email to Olight Vicky with my order number about checking in on this. I got such a fast response back and fourth with her. Awesome experience and wouldn't hesitate to purchase again.

Another note, I had a charging issue with one of my lights from a previous purchase. Emailed CS and they said to send it straight back and they pull send me a new one because batteries were too long of a wait. All replies within 24 hours and great service to boot!
 
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