Vortex Canada - Great Customer Service!!!

[Bugout]

It takes quite a bit to impress me when it comes to customer service, especially when it comes to warranty repairs/replacement. Here is a big shout out to Vortex Canada. I bought a used Vortex Strikefire red dot scope, and used it maybe three times. The last outing at CQB it dies, it was taking a pounding on the AR, the positive terminal fell out in the battery compartment. No questions asked lifetime warranty is advertised. I filled in a form, packed it and sent it off Tuesday after work. The brand new replacement arrived this morning. I am stunned, this is how it should be with everything you spend your hard earned money on.

 

[TDC]

No, you shouldn't need to return a product due to failure, especially when being run on a rifle with such a low recoil impulse as the AR. When you buy quality you don't need the warranty.

Tdc

 

[nowarningshot]

I did buy the expensive stuff...Leupold. Rude guy at Korth...sent it to Oregon and came back with the same problem + a grit/sand feel to the windage. The only Leupold product i now own has been on my 375 Rum for years, its not broken so i don't replace it. All other Leupold products got sold. The process of sending and receiving the scopes took April through Mid October, and postage and permits was $55. So for everyone that thinks they are buying a great product and warranty with the expensive Leupold, think again. Leupold may have been the first with good warranty, but that forced everyone to match.

I have several Vortex products, great tracking and clarity for the price. A fellow i know had a good tumble on a Quad...literally bending the body on a Vortex scope something like 20 degrees. No questions, no cost...replaced.

 

[bearkilr]

Glad Vortex took care of you.

All companies have warranty work figured into the pricing of their products, otherwise they wouldn't be around for very long. Nothing is "free" and when you have a company that has a
"no questions asked" policy on warranty like Vortex, and we do read quite a bit about those using this service, it sort of makes one wonder about the overall quality and what it cost them to produce it in the first place.

 

[TDC]

I did buy the expensive stuff...Leupold. Rude guy at Korth...sent it to Oregon and came back with the same problem + a grit/sand feel to the windage. The only Leupold product i now own has been on my 375 Rum for years, its not broken so i don't replace it. All other Leupold products got sold. The process of sending and receiving the scopes took April through Mid October, and postage and permits was $55. So for everyone that thinks they are buying a great product and warranty with the expensive Leupold, think again. Leupold may have been the first with good warranty, but that forced everyone to match.

I have several Vortex products, great tracking and clarity for the price. A fellow i know had a good tumble on a Quad...literally bending the body on a Vortex scope something like 20 degrees. No questions, no cost...replaced.

Unless its the mk6 or mk8 line, leupold isn't good stuff. Its overpriced average stuff.

Tdc

 

[Hitzy]

2 years later and still threads about broken Vortex optics....hard to believe lol.
$300 Chinese red dots break just as fast as the $30 Chinese red dots do....Leapers/BSA/Vector etc all have a "great lifetime warranty" too....

 

[EC]

No, you shouldn't need to return a product due to failure, especially when being run on a rifle with such a low recoil impulse as the AR. When you buy quality you don't need the warranty.

Tdc

Anything man made can and will break no matter who makes it. Schmidt and Bender's 2 year warranty is a joke considering what you pay for them. Don't kid yourself, high end optics go down as well. I seen a Schmidt and Bender scope break and had a top of the line Zeiss spotting scope go down and it took over a year to get it back.

 

[TDC]

Anything man made can and will break no matter who makes it. Schmidt and Bender's 2 year warranty is a joke considering what you pay for them. Don't kid yourself, high end optics go down as well. I seen a Schmidt and Bender scope break and had a top of the line Zeiss spotting scope go down and it took over a year to get it back.

Where did I say that quality optics don't fail? The reality is, quality optics fail far less than low end junk does. There are plenty of threads with plenty of posts about returning broken Vortex junk right from the box or soon after purchase. The decision to replace over repair should be a warning as to just what quality you're paying for, none.

Seeing as S&B, Nightforce, Zeiss, Leupold(some lines), Trijicon, Leica, US Optics, Swarovski and Aimpoint are all still in business and all charge a serious price for their goods, I would say the quality goes with the price. The number of high end optics sold and in use compared to the number that are returned is extremely low. Buy want you want, just don't complain when your optic fails during a match or a hunt.

TDC