Long tear-jerking story of trial and woe...
In summary form (over the course of the last 3.5 months)
- I bought one of those cool 1919A6's from Marstar
- The accelerator broke the first time I used it
- I shipped the part back
- Marstar who sent me a replacement
- They sent the wrong accelerator (one for a full auto)
- I shipped it back
- They shipped the right part
- The post office lost it, only Marstar can "start the investigation" as they paid for the services
- I have asked Marstar to do that, and I have full confidence they will help
As an aside, please don't infer any of this as any kind of complaint against Marstar, most of this isn't their fault and they have cooperated and I'm sure they will continue to help. I'm just telling the story as background and blowing off steam. The problem is that this is likely going to take forever so...
in the mean time, does anyone know where I can simply buy an accelerator (and other parts)? (Marstar said they don't sell the part, only warranty replacement). TNW won't sell to me directly because I'm Canadian. So, I have a $3,000+ boat anchor (or functional dewat if you will). If anyone knows where I can order them, I'll probably order 10 of them to avoid this in the future.
Thanks
In summary form (over the course of the last 3.5 months)
- I bought one of those cool 1919A6's from Marstar
- The accelerator broke the first time I used it
- I shipped the part back
- Marstar who sent me a replacement
- They sent the wrong accelerator (one for a full auto)
- I shipped it back
- They shipped the right part
- The post office lost it, only Marstar can "start the investigation" as they paid for the services
- I have asked Marstar to do that, and I have full confidence they will help
As an aside, please don't infer any of this as any kind of complaint against Marstar, most of this isn't their fault and they have cooperated and I'm sure they will continue to help. I'm just telling the story as background and blowing off steam. The problem is that this is likely going to take forever so...
in the mean time, does anyone know where I can simply buy an accelerator (and other parts)? (Marstar said they don't sell the part, only warranty replacement). TNW won't sell to me directly because I'm Canadian. So, I have a $3,000+ boat anchor (or functional dewat if you will). If anyone knows where I can order them, I'll probably order 10 of them to avoid this in the future.
Thanks




















































