Why I deal with Canada Ammo

KePet

KePet

CGN Ultra frequent flyer
Super GunNutz
Location
Redneck Central
Everyone is always quick to jump on a sponsor if they don't get good service, or even the service they think they should get. I've even seen people comment that sponsors shouldn't get complimented for "doing their job." I've dealt with many of the sponsors on here over the years, and don't remember ever having a bad experience with one, but every once in a while I receive exceptional service and I think it needs to be noted.

Back at the beginning of December I placed an order with CanAm. Watched the tracking number as it made it's way from BC out to me. When the order did arrive, everything was packed properly with no dings or damage. I was a little concerned because I had ordered several CanAm coffee mugs, and we know how Canada Post and glass-ware go together. Everything was great, except for one thing: for some reason I received a really nice drag-bag instead of a range bag. Not a big deal, but I figured I better let them know, and see what we could do to sort it out. I sent a message through the website. Within an hour or so I got a call from Ryan, verified the order and the code on the drag bag. Asked if I wanted to keep the drag bag, which at the time I didn't. No problem, he e-mailed me a shipping label to send it back, and told me my range bag would be on the way that afternoon.

After I got off the phone, the wife mentioned that the "gun case" would make a perfect gift for that hard-to-buy-for relative. No problem. Next day I contacted Ryan again, told him that I'd changed my mind on the drag bag, and to put it on my card. Received the range bag just after Christmas. Just got the bill for the drag-bag before I came back to work, and he gave me a discount on the bag as well, even though I hadn't asked for one.

In this day and age of mediocre service, it's nice to deal with people who give exceptional service.
 
I had a similar experience. I ordered a red dot sight which arrived DOA. Contacted Canada Ammo and they sent a prepaid postal label to return the sight. They sent me a new one and even checked to make sure that this one was working before shipping. Probably the shipping costs were more than the price of the red dot sight.

Really nice people who care about their customers.
 
Why is it when everyone is quick to jump on a sponsors when they do a good job it is great and o.k, but when they don't do a good job and someone say's something it's not. The way I see it if the sponsor steps forward for a pat on the back they can also deal with it when they don't. You take the good with the bad.
 
Canada ammo has excellent service and shipping has improved greatly, yes they deserve a good shout out. Keep up the fantastic work to the owners and all the staff!!!
 
KePet said:
Everyone is always quick to jump on a sponsor if they don't get good service, or even the service they think they should get. I've even seen people comment that sponsors shouldn't get complimented for "doing their job." I've dealt with many of the sponsors on here over the years, and don't remember ever having a bad experience with one, but every once in a while I receive exceptional service and I think it needs to be noted.

Back at the beginning of December I placed an order with CanAm. Watched the tracking number as it made it's way from BC out to me. When the order did arrive, everything was packed properly with no dings or damage. I was a little concerned because I had ordered several CanAm coffee mugs, and we know how Canada Post and glass-ware go together. Everything was great, except for one thing: for some reason I received a really nice drag-bag instead of a range bag. Not a big deal, but I figured I better let them know, and see what we could do to sort it out. I sent a message through the website. Within an hour or so I got a call from Ryan, verified the order and the code on the drag bag. Asked if I wanted to keep the drag bag, which at the time I didn't. No problem, he e-mailed me a shipping label to send it back, and told me my range bag would be on the way that afternoon.

After I got off the phone, the wife mentioned that the "gun case" would make a perfect gift for that hard-to-buy-for relative. No problem. Next day I contacted Ryan again, told him that I'd changed my mind on the drag bag, and to put it on my card. Received the range bag just after Christmas. Just got the bill for the drag-bag before I came back to work, and he gave me a discount on the bag as well, even though I hadn't asked for one.

In this day and age of mediocre service, it's nice to deal with people who give exceptional service.
Click to expand...

Actually it seems like Can Am gets a lot of compliments for doing a great job. I see more compliments than complaints, and when complains to pop up, they're usually about why there are so many compliments, accusing the poster of being a Can Am fan-boy or asking if they're hoping to get a discount by kissing Can Am's @$$ so bad.

Can Am does an awesome job, no doubt about it, but believe it or not, there are folks on CGN who really have nothing better to do than try to ruin somone else's day in hopes of making themselves feel better.

Good service translates to sustainable income, that's why they're still in business.
 
The way I look at it, if you're reasonable and fair when you're filing a complaint or an issue, you get treated back with the same respect or if not, better.

People have this tendency to get fuming over something as silly a mistake in shipping and demand they get something for nothing (like keeping the item they weren't supposed to get AND having the right one shipped to them for no cost or a massive discount). If you come off as a jerk, you'll be treated as one more often than not. Have to remember that when you hear a complaint from someone, you're only getting their side of the story.

I'm new to the gun scene and so far no big deals yet for me to pickup ammo over the net compared to my local store, but this makes me feel a lot better about dealing online when that time comes. Thanks :)

Edit: I've purchased a ton of items online over the past few years and 99% of the issues I've had were always resolved fairly. I had one guy in California demand I pay for shipping items back to him because he sent the wrong thing. I thought that was unfair as now I'm paying out of pocket for his mistake, but that is a part of the deal and rather than argue, I sold the item privately and purchased from another seller. Not a bad percentage. I've also had a picatinny rail riser held at customs for over 1 year, after a month of not getting it, the seller from the US refunded my money and it showed up over a year later.
 
Last edited:
I like them a lot I did try email and calling them once over something I wanted to return and got no reply but it wasn't a big deal. I just jumped on the winter ammo deal. As for the time it takes not worried because I don't wait till I run out.
 
Last edited:
I like them a lot and have had great service and I have spent a LOT there, im sure im on the xmass card list haha. I love the lil M16 pens aswell
 
In my experience, CanAM does business as a business should conduct itself. They're fair to deal with, efficient, and have good stuff at good prices. Problem resolution is quick and fair.
I've worked retail in a high end camera shop, not much different from a gun shop I suppose, and until you've worked retail in a setting like that you'll never believe the endless bullsh*t the workers have to put up with from customers, let alone the government in CanAm's case. And it's always a few jack-asses that waste most of your time that would be better spent serving the rest of the clients.
 
Good service. My only complaint is that they run their staff levels on a knife edge. I think they could pony up a person or two to cover those busy times.

They are good on the phone imo.
 
Not only do they "bend over backwards" for the customer, they are also heavy contributors to gun rights activism...

I've only ever had an issue with one product purchased from CanAm, and they resolved it in the most courteous way. Nobody's fault, but they stepped up and covered costs of shipping both ways. I almost felt guilty for complaining about a defective item!
 
You must log in or register to reply here.
Back
Top Bottom