Without sounding like a broken record....

[604shooter]

I recently broke the primer catcher on my RockChucker (totally my fault). Contacted RCBS and they shipped one free of charge no questions asked. This is not a knock on other brands. They all do what they're intended to do, but it's nice to know when something does go wrong a company stands behind their products. In short, RCBS customer service rocks! I figure this may help a new reloader decide whether or not to buy RCBS.

 

[Gatehouse]

You Must Have Really Tried Hard To Break That Thingy!

 

[crazy_davey]

I recently broke the primer catcher on my RockChucker (totally my fault). Contacted RCBS and they shipped one free of charge no questions asked. This is not a knock on other brands. They all do what they're intended to do, but it's nice to know when something does go wrong a company stands behind their products. In short, RCBS customer service rocks! I figure this may help a new reloader decide whether or not to buy RCBS.

Your right, RCBS has awesome customer service. Allot of times it is hard to find that these days.

 

[sunray]

The rest of the manufacturing world has a great deal to learn about customer service from the reloading stuff manufacturers. RCBS has always just shipped new parts. Called them, 30 years ago, to ask where I could get a decapping pin in Canada after busting one. They asked for my address and sent a whole package.

 

[The Cold Lake Kid]

Yep, not an isolated experience.
Had similar service from them.
Customer service seems to be the creedo of RCBS.
Now if we could just get a few more places to adopt that attitude.

 

[Garand]

About 2 years ago I broke the lever pin on my RS3, that I bought in 1986. They asked me my address and sent me one FREE!!! That is customer service, believe you I know you wouldn't get it out of Lyman, they won't even answer your letters!