Is Canpar that bad everywhere?

[A-V]

Hello,

I purchased a rifle at elwood epps online and they shipped it to me using canpar as a carrier.

It seems that the depot in my area does not:

-Have a scanner to update the tracking number
-Receive calls nor answers messages
-Have anyone at the depot if you just want to wind up and pick-up your order
-Deliver nor give notice/pick-up labels

I'm clueless, can't think of anything but canpar being the most useless and lame parcel carrier.

Is it like that only for the kitimat/terrace - BC area?

[trebor2880]

They seem to have independant contractors working out of their homes, in smaller centers.
When I called their "office" where I live, I asked the young person who answered the phone, "Is this Canpar?"
She replied, "Just a minute....Mom?", then I got to speak to the representative.
Very good sevice in my area, though. Fast and very helpfull.

[CanAm]

Yes, Canpar only has real depot in larger cities, otherwise they are a person in a van working from home, usually delivering for more than one company.

[A-V]

Ah, right then.

I really never heard from them at all and was wondering if it was a common thing.

Asking around I've learned that it's a women that "delivers" for my area on Tuesdays and Thursdays though that doesn't seem to be the case for me.

I've called them and they told me I would be called back by one of their manager pretty soon, within the next one or two days. That's why I asked, having waited over two weeks already my patience is starting to reach very low levels with them.

[sulisa]

Yikes! LOL

I can see it now:

Thank you for calling the Canadian Firearms Centre. Bienvenue Chez le centre des armes au feu Canada. For service in English, press 1.

(beep)
.
.
.
Hello?

Hello, I'd like to check on a transfer.

Just a sec - MOM!!!! It's for you!!!

LOL

[CanAm]

I have encounter situations where the carrier serves a large area, and if they are not enough packages to justify the gas cost, they wait until there is. Seems to happen on Northern Vancouver island.

[trebor2880]

Maybe this is why nobody beats CanadaAmmo shipping prices(FREE).
Worth any minor inconveniences, IMO.

[dand883]

Canpar in my area, southern NB, is excellent as far as scanning and updating the website, but that is about it. It is a sub contractor who does the deliveries for canpar, when i call canpar to see where i can pick it up they give me a phone number from the canpar website that just leads me back to canpar head office, where no one has any clue who actually delivers in my area.
I have found though that the delivery guy who delivers to my area is VERY consistent. If he scans the parcel out between 8-9 pm he will be at my door between 10:30-11:15, every time, without fail.

[firemachine69]

Almost all sub's. I really, really do not like them, even more so than UPS... Which is sad, because they use the exact same contractor...

[A-V]

I feel like somebody else received my order now...
If at least they received calls I would go right now to pick it up.
This is horrible customer service, wow.