JERICHO;
As you will note, I make every effort to assist a customer with an issue, however when they refuse to provide any details, even basic ones like who they are, what is the order number....
People seem to think we have committed to memory all details of their file, who they are, where they live, what they bought, how it was shipped, and lets not forget their pen name on CGN....
When people, like yourself, ask for a reasonable reply, it is forthcoming.
John