We hear enough whining and moaning on this forum about poor service, that I like to point out good experiences that I have had. I recently picked up a Remington 700 5R Milspec in 308. Anyhow, the X Mark Pro trigger (aka POS) needed to be replaced pronto. I thought with the trigger recall that it would be hard to find an aftermarket trigger. I contacted a few places via email and the first to get back to me was ###. Joe had three types in stock. I wanted stainless or nickel plated and he was able to accommodate me with a Jewell or a Shilen. I went out and got the Jewell that evening. The next evening I went to put it in and the tolerances were so tight that it seemed as though it would be impossible to fit the trigger assembly into the action. Joe was very accommodating in discussing solutions both through numerous texts and phone conversations. He contacted Jewell immediately, and even offered to rearrange his evening schedule for me to come out and see if we could make it work or for him to get me a new trigger. He even offered a refund if that was what I wanted. In the end, I tried one of his suggestions, and it worked.
It goes without saying that I am happy with the trigger, but in this day and age of treating customers like pieces of crap because companies know they will sell their product to the next guy who comes in (i.e. the grumpy old broads at P&D and Western Gun Parts), the helpful service I received from Joe ##### was a refreshing change. I would heartily recommend giving him a try. My experiences have been great.
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It goes without saying that I am happy with the trigger, but in this day and age of treating customers like pieces of crap because companies know they will sell their product to the next guy who comes in (i.e. the grumpy old broads at P&D and Western Gun Parts), the helpful service I received from Joe ##### was a refreshing change. I would heartily recommend giving him a try. My experiences have been great.
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