Short and simple . Ordered an item from them Nov 2 , Sent an email for a tracking number Nov 17 because i havent seen the item yet. NO response. Nov 21 sent another email .. NO RESPONSE .. Called about a week later left message. .. NO RESPONSE .. called again 3 days ago ..NO Anwser so left a message. Guess what NO RESPONSE. Was quick to take my money though. Be aware!
S and J Hardware disappointment.
- Thread starter jonbpc
- Start date
- Status
- Location
- East ontario
What email please.
shmelmafinga
Regular
It happens. I got blown off by Simon over a mag extension that didn't fit. Funny though, I got over it. I just don't deal with him anymore.
Sometimes its a good sign when you slip through the cracks - it means a business is busy and still run by mere humans.
Sometimes its a good sign when you slip through the cracks - it means a business is busy and still run by mere humans.
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Simon , the owner @ S&J is one of the easiest guy to do business with.
I have dealt with many over the years, and he is at par with the best out there...
he is human, i actually like is human touch that he brings to my dealing with him/business
just give him a chance..he will make it good.
hope once yourproblem is corrected you actually are going to write about it on here, i feel thats the right thing to do.
i am all for reporting fraud and less than appropriate service, but maybee, when its good we should also do the right thing.
you should wait till you have a chance to talk with him before the public bashing.
have a nice day
I have dealt with many over the years, and he is at par with the best out there...
he is human, i actually like is human touch that he brings to my dealing with him/business
just give him a chance..he will make it good.
hope once yourproblem is corrected you actually are going to write about it on here, i feel thats the right thing to do.
i am all for reporting fraud and less than appropriate service, but maybee, when its good we should also do the right thing.
you should wait till you have a chance to talk with him before the public bashing.
have a nice day
- Location
- East ontario
I was going to quote john@ marstar and say . sorry I don't have anyone by jonbpc in my emails.
But Damm it! that really is your email!!
We did just find your emails both of them in our junkfile, very sorry about that.
As for the phonecalls, we get some many of them some times our voicemail is full and gets deleted before we get to that.
some people call 40 times in a day and hang ups.
Id like to say we are making some much money we could just hire some people to helps us, but we are not there yet.
also I have 2 emails out to you that have been rejected, there must be a spam filter at work here.
There is a company from china called S&J hardware, at times we get spamed out with some peoples mail server.
in short those items were just out of stock when you ordered them, we had asked if you wanted to back order or refund.
I just tried to send you an email again and it was rejected.
as for fast response on CGN, I have been a member hear since before the start, so its where we hang out.
I have no problem people posting here, if its helpful and just a dogpile.
Sorry for your issue.
Simon
- Location
- East ontario
umm that does not sound good?
if you still in need for that to be fixed, contact Calgary shooting center for a replacement and ill credit them.
Phat Eagle
CGN Ultra frequent flyer
- Location
- Fraser Valley, BC
Simon is sometimes a little busy and maybe not always able to get back to you, but he ALWAYS makes it right once you get ahold of him. He's a good sh!t, give him a chance!
shmelmafinga
Regular
Nope. Thanks but I'm over it since 2009. I just want to console the OP and tell him to relax.
BTW I didn't leave a trader rating at all, but you left me a positive.
- Location
- East ontario
damm 2009 !
I would like a refund . The item was listed in stock at the time of purchase and the difficulties finding out what is going on after 2 months doesnt make me happy and I hope you find better methods of communication in the near future as i find that unacceptable.
Jon
Jon
Not to side with Simon, But I placed order with another place, that "was" in stock and when I placed the order, But when processed I found out actually was just sold out. All went thru and I wanted to find out it was sold out and had to wait till next batch. So could be a factor there. Someone else may have placed a order couple seconds for it before, or inventory wasn't updated.
I find customers emails in my junk folder all the time, so much now that I try to check it daily. Simon has always done right by me. I'd personaly give him the benifet of dout. As well he has offered to make it right with the customer. JM2C
- Location
- East ontario
Jon, I do understand, it will happen Monday when we are back In the office.
we have a new website being built by one of our fellow gunutz and it will have real time inventory, that is correct.
Thanks
- Location
- East ontario
No excuse, simply what happened, an other useful post from you I see.
I've had a similar experience as well. Bought an expensive stock for an 870. The kit was missing a nut to fasten the stock to the receiver. I sent a message to them, they said they would help me out. Time passes and nothing. I start calling and no one will answer or return my messages. I gave up after 2 weeks of trying. That was my first and last transaction with that dealer.
- Status
