Sig Sauer Warranty in Canada

MD Charlton

MD Charlton

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Hello CGN,

We wish to provide warranty information to the buying public for Sig in Canada. As the Sole Source of Import for Sig, we are the only approved importer for Sig product. We are also the warranty/service center for Sig in Canada. With a total of six (6) Sig Certified Factory Armourers on staff, one of which is fully Certified Sig Custom Shop, we are able to perform most all services and repairs in Canada. This means the end user does not have to wait for their firearm(s) to be sent to the US; and the potential lengthy wait for its return.

There are grey-market dealers claiming to buy direct from the factory (which is not true). These dealers are also miss-leading their customers in that the product is supplied with a full warranty – this is also false.

We believe that many buyers have made a purchase decision based on false advertising; which they should not be punished for. Due to this, we are offering a warranty amnesty on all Sig product purchased from any retailer up to December 14th, 2014. After this date, if you purchase from any dealer that is not approved to sell Sig, you are on your own for warranty. You do not have to register before the 14th, you simply have to have purchased prior to this date.

We are the fourth (and remaining) Distributor for Sig in Canada: R Nicholls/FN Sports, European Arms, Vault Distribution, and MD Charlton. We are the only remaining Sig distributor. Warranty coverage (where applicable) will be extended to any Sig product imported by any of the approved Distributors.

We have received many requests for clarification on the following dealers: Questar and Cabela's. Both companies are approved dealers, and are covered by Sig warranty.

For those that have purchased Sig product from an approved dealer, please feel free to register as well. The Sig USA site will not allow Canadians to register, so please use our site.

Link to warranty registration page: http://mdcfirearms.ca/sig-sauer-warranty-reg or if the link is down please email us at dealers@mdcharlton.ca for any questions you may have.

Please keep any comments/questions relevant and constructive.

We are happy to answer any questions you may have.

Regards,
MDC
 
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Canuck223 said:
While I knew that Questar was a grey market importer mostly of custom shop items, am I to understand that Vault Distribution is not a Sig Distributor?
I came away from SHOT last year with the understanding we might have an additional distributor on the East Coast coming on line as well.
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Vault is no longer a distributor (although they still have some remaining inventory - which is covered).

The East Coast set up was very convoluted and never materialized.

MDC
 
SIGS website says lifetime warranty to the original owner.

Does one have to compete the warranty registration to enjoy that fact?
(sentence sounds snotty but I can't think of a better way to phrase it)

Or is this a mechanism for product recalls and updates and such?

Lastly upon completion of this form you folks are forwarding this info to Sig, or is it for your records?
 
Well real classy, I bought a SIG from IRG, which I'm sure came from a AM SIG distributor, so what's the difference, if you stand behind the product,then stand behind it, OK charge more to keep your 6 armorers paid, fine no problem, but to "turn you back" on a product you so boldly market? well I'm sorry, that's a disappointment, I guess I'm on my own., much like MD Charlton is now.
 
mildot said:
Well real classy, I bought a SIG from IRG, which I'm sure came from a AM SIG distributor, so what's the difference, if you stand behind the product,then stand behind it, OK charge more to keep your 6 armorers paid, fine no problem, but to "turn you back" on a product you so boldly market? well I'm sorry, that's a disappointment, I guess I'm on my own., much like MD Charlton is now.
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While I can understand the frustration of some, it only makes sense for the distributer.

If you want Canadian Warranty, buy from and support the Canadian distributor.

If you want to save the dollars buying in the US and importing, then the money you save can be spent sending it back to the US for warranty work. It is a gamble one makes when trying to save a buck.

Most car companies don't warranty (or limit the warranty) on their vehicles bought in the US and brought to Canada to get around distributor pricing too.

http://www.apa.ca/CanadianWarrantyinformationonnewcarsboughtintheUS.asp

So this is nothing unique.
 
I bought my MK25 from Questar. If something ever broke on it or needed warranty work, I would not be able to take it to you, is that my understanding?
What if I paid to have it serviced via you?
I wish I knew they were not authorized in the first place. I like having warranty.
 
Little confused

MD Charlton said:
Hello CGN,

We wish to provide warranty information to the buying public for Sig in Canada. As the Sole Source of Import for Sig, we are the only approved importer for Sig product. We are also the warranty/service center for Sig in Canada. With a total of six (6) Sig Certified Factory Armourers on staff, one of which is fully Certified Sig Custom Shop, we are able to perform most all services and repairs in Canada. This means the end user does not have to wait for their firearm(s) to be sent to the US; and the potential lengthy wait for its return.

There are grey-market dealers claiming to buy direct from the factory (which is not true). These dealers are also miss-leading their customers in that the product is supplied with a full warranty – this is also false.

We believe that many buyers have made a purchase decision based on false advertising; which they should not be punished for. Due to this, we are offering a warranty amnesty on all Sig product purchased from any retailer up to December 14th, 2014. After this date, if you purchase from any dealer that is not approved to sell Sig, you are on your own for warranty. You do not have to register before the 14th, you simply have to have purchased prior to this date.

We are the fourth (and remaining) Distributor for Sig in Canada: R Nicholls/FN Sports, European Arms, Vault Distribution, and MD Charlton. We are the only remaining Sig distributor. Warranty coverage (where applicable) will be extended to any Sig product imported by any of the approved Distributors.

For those that have purchased Sig product from an approved dealer, please feel free to register as well. The Sig USA site will not allow Canadians to register, so please use our site.

Link to warranty registration page: http://mdcfirearms.ca/sig-sauer-warranty-reg

Please keep any comments/questions relevant and constructive.

We are happy to answer any questions you may have.

Regards,
MDC
Click to expand...

I understood that there are no sig certified armourers in victoria to work on my sig pistol. Is this correct? Thanks for the input.
 
mildot said:
Ya, point taken, I'm not too worried, IRG will take care of any issues. All I know is that IRG price was lower than the SIG IOP? I'm sure that I wont' have any issues with the SIG and if I do I'll just sell it and keep shooting my Glocks. I guess I could have ordered one and waited maybe 6 months?? and paid $1400 for the Cdn warranty? Oh well, maybe next time.

I guess that I won't sleep too good tonight, knowing that I may have put 6 armorers jobs in "harms way"
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I understand your frustration, but say you bought a toaster at Walmart in the big city to save a few bucks over buying local.

Would you expect your local mom and pop shop to deal with your toaster for warranty work just because they were local and sold the same brand of toaster?

While I wish the price gap were not what it was either (which it is on nearly every product sold here in our smaller market 1/10-1/1000 that of the US's spread over a larger country, and not unique to firearms in general, or Sig in particular), however they have taken on the cost of having inventory, armourers, and marketing of the Sig product line here in Canada in what is a comparatively very small market, a cost which is built into their distributor price, from which they don't get anything for a gun sold in the US and brought into Canada. I don't see how it is unreasonable to warranty only the guns sold through them, and let Sig US's dealers/distributers deal with guns sold on their side of the border for which they made the profit on to offer such services.

That they are giving an amnesty for purchases until this day (which I am assuming applies to your Sig, so I am failing to see why you are still so angry about this) is an excellent gesture they don't need to do, but good on them for doing it anyway.

If we all shopped in the US just because they were cheaper, we would have no retailers/distributors here (and don't kid ourselves, even if they wanted to, no store/distributor here is going to compete with the US pricing where one city/state or even chain of stores sells more than the entire Canadian market does, and can thus offer the prices they do).
 
Interesting, Reliable Gun is not on the list or were they just missed??? That's where I bought my Sig P226 a couple months ago, nice to know I'm covered by the amnesty regardless!
 
Okay, so just looking for a final word of clarification. I bought my Sig Dec 6th. I bought it from Canada, from an "unauthorized distributor", however I am still covered under warranty, provided I have proof of my purchase date being before December 14th? Please advise.
 
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