So should you need warranty on your SIG I assume you will be expecting MD Charlton to help you out? Did you read the Warranty from front to back as well ?
Sig Sauer Warranty in Canada
- Thread starter MD Charlton
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So should you need warranty on your SIG I assume you will be expecting MD Charlton to help you out? Did you read the Warranty from front to back as well ?
If I need warranty work on my SIG, I will contact SIG on where to obtain, I assume because I am in Canada SIG will tell me to contact MD Charlton, which I would then do so. Where I bought the firearm is irreverent as far as warranty goes, as long as I am the original owner and its registered. If MD Charlton refused to accept the warranty work, then I would go back to SIG and if needed file a claim in court for not honoring the warranty.
If you buy used then I agree that you would not have any warranty from the manufacturer, but when I buy a brand new SIG from ANY retailer that sells SIGs, then the SIG manufacturer warranty would be valid. As I said I read over the warranty that came with my P226 and my Patrol 516 and it says nothing about warranty only being valid if bought from a MD Charlton approved retailer.
If you buy used then I agree that you would not have any warranty from the manufacturer, but when I buy a brand new SIG from ANY retailer that sells SIGs, then the SIG manufacturer warranty would be valid. As I said I read over the warranty that came with my P226 and my Patrol 516 and it says nothing about warranty only being valid if bought from a MD Charlton approved retailer.
Where you may run into a problem is that the manufacturer (Sig) will not view you as the original owner. Only certain businesses are authorized to sell their product. If you purchase a product from a business that isn't authorized that means that they had to buy it from an authorized business. That would make the business you purchased from the original owner.
I used to have this all the time at a job I worked at. People would come in and expect us to repair their item for free because we were an authorized service centre. Problem was when we contacted the manufacturer they said they would not cover the cost because the people that brought the item in were not the original owner. The place they bought it from was the original owner. In this case Sig will still send you to MD Charlton because they are an authorized repair centre but they won't cover the cost. They will never tell you to take their product to someone that isn't certified or trained by them to repair their product because that would open them to liability for poor repair. Same thing would happen if you were the 5th owner of the gun. They still send you to their authorized repair centre.
The restrictions of who you can buy from and getting warranty work falls under the "original owner" clause.
Good luck.
Mike
This is the ideal situation where you are assuming that Sig will reimburse MDC for all the work MDC deems necessary to fix the warranty problem and make the customer happy. What probably does happen in some cases, is Sig only pays for some fo the work and MDC is left out of pocket for the delta. My question is then, is it fair for MDC to be out of pocket? Certainly if you don't like to be a distrubuotr long or want to sour Sig's importation into Canada you would fight for every dollar from Sig head office. So the point is that if you buy from one of their listed retailers they will make sure that the warranty meets their standards whether Sig pays for the entire bill or not. So buying from they helps cover these warranty discrepancies. Besides they are a company that needs to operate in the black and warranty work isn't generally profitable.
I bought a new P226 tacops Nov 28th, and I was able to register on the SIG USA site. I even called them for some information, and they found my registration. I have also now registered on your site.
If the work required is not covered under warranty then of course I would pay for it, I would not expect any retailer or MD Charlton to pay.
I can give you another example:
I am also a scuba diver, I bought MARES regulators, some of them I bought at the local dive shop, some I bought online much cheaper. Every year they need maintenance, I called MARES they tell me I can take them to any MARES retailer in Canada or USA and they will either do the work there (if they have a tech onsite), or send them to the distributor.
If its a warranty item, then I don't pay, if its not covered under warranty then I pay. Very simple and transparent.
I can give you another example:
I am also a scuba diver, I bought MARES regulators, some of them I bought at the local dive shop, some I bought online much cheaper. Every year they need maintenance, I called MARES they tell me I can take them to any MARES retailer in Canada or USA and they will either do the work there (if they have a tech onsite), or send them to the distributor.
If its a warranty item, then I don't pay, if its not covered under warranty then I pay. Very simple and transparent.
You didn't read what I wrote. They don't buy from themselves then resell the item. They buy from another retailer then sell the item to you. That makes the second business the original owner. I would encourage you to call Sig USA and ask them if you have to purchase from an authorized dealer to be classed as the original owner. I think you are going to be in for a big shock. Like I said I used to deal with large companies daily for warranty work authorization and they always without exception denied work for items purchased from retailers other than authorized businesses.
Scuba diving. Perfect. Like to guess what business I was referring to? Take LiesurePro for example. They are not an authorized retailer for the vast majority of the items they sell. We always had people coming in with items purchased from them and expected warranty coverage. Didn't happen. Online or retail box store doesn't matter. If they are authorized to sell the product does. For you MARES regs you would only find out if they were purchased at the wrong place if you were denied. I never said to anyone "good news your warranty is actually good." What I usually said was the place they purchased from wasn't an authorized dealer and they probably wouldn't be covered but I would call and try my best. 99% of the time they were left with the bill.
I did call SIG USA already yesterday, and I was told if I am the original owner, then it has warranty. I asked her for more details, she said if they look up the serial number and see that I am the original owner, that the firearm was not registered before then it would have SIG warranty. I then gave her the serial number for my Patrol 516 that I bought from IRG and my P226 that I bought from Cabelas and in both cases she said I am listed as the only owner in their system and both of them are under warranty.
What you are saying does not make sense, you are implying that MD Charlton buys a whole bunch of firearms from SIG registered them all so MD Charlton is the original owner in SIG's database and then resells them to retailers who then resell's them to me? That does not make any sense at all.
What you are saying does not make sense, you are implying that MD Charlton buys a whole bunch of firearms from SIG registered them all so MD Charlton is the original owner in SIG's database and then resells them to retailers who then resell's them to me? That does not make any sense at all.
I bought some of my MARES regs from LeisurePRO and have those regs and others that I bought locally all serviced at a local dive shop. They did not refuse to do work on the ones that were bought online, they all had MARES warranty as they were all purchased new, anything that was not covered under warranty I paid for of course. And if I remember correctly, I am pretty sure I mailed in the warranty registration cards for all of them when I bought them, including the ones I bought online from LeisurePRO
For your regs you most likely got lucky having puchased some locally as well. Your shop may just be processing them all as being purchased locally. I know we would do that as well because I didn't ask for receipts every time. If we knew they weren't covered what would usually happen is MARES would cover the parts and we would either charge the service or eat the cost depending on how much work it really was.
As for Sig you may find yourself with parts covered and not the service. If I were you I would email them and clearly state that you purchased from a retailer that isn't authorized by the Canadian distributor. This way if they still say you are covered you have it in writing and could fight Sig for costs down the road.
As for Sig you may find yourself with parts covered and not the service. If I were you I would email them and clearly state that you purchased from a retailer that isn't authorized by the Canadian distributor. This way if they still say you are covered you have it in writing and could fight Sig for costs down the road.
I'm not referring to items outside of warranty. The extent of the warranty repairs is a subjective business. There is a discrepancy between what has to be done and what should be done. In most cases I've read so far, MDC has always completed what should be done and has the customers interest and satisfaction at heart. Of course sig may not always see it this was and only pay for the necessities. So the delta comes out of MDC's pocket. Perhaps I am way off base but I've had similar experiences with S&W warranty work and suspect that warranty work succumbs to the same pitfalls everywhere.
Presumably, the terms of the warranty would state something to the effect of "item must be purchased from authorized reseller".
FF
FF
MD Charlton ... I own several Sigs ... pistols and an AR.
There are two main reasons people shop across the line ... one can be price but for me the big one is selection ... and the availability of that selection.
You mention that you have a large inventory of parts. Two months ago I ordered a simple parts kit for my P226 ... I was told max 10 days and it would be shipped ... this is from a brick and mortar store that apparently is therefore on your approved dealers list.
Even after prompting the dealer a couple of times they are apparently still waiting for the parts kit ... 2 months now and I still have no parts kit.
I did the very same thing when I needed a hammer reset spring ... you guessed it ... still waiting.
So ... what did I do? I gave up the other day and bought both from Brownells ... they are on their way ... you can't say I didn't try to support our Canadian dealers.
As you say, you are dealing with the poor practices of your predecessors and are trying to clean up the Sig network and I really hope you can do that ... because right now I for one cannot get even the most simple things ...
Thanks for kick starting this discussion.
There are two main reasons people shop across the line ... one can be price but for me the big one is selection ... and the availability of that selection.
You mention that you have a large inventory of parts. Two months ago I ordered a simple parts kit for my P226 ... I was told max 10 days and it would be shipped ... this is from a brick and mortar store that apparently is therefore on your approved dealers list.
Even after prompting the dealer a couple of times they are apparently still waiting for the parts kit ... 2 months now and I still have no parts kit.
I did the very same thing when I needed a hammer reset spring ... you guessed it ... still waiting.
So ... what did I do? I gave up the other day and bought both from Brownells ... they are on their way ... you can't say I didn't try to support our Canadian dealers.
As you say, you are dealing with the poor practices of your predecessors and are trying to clean up the Sig network and I really hope you can do that ... because right now I for one cannot get even the most simple things ...
Thanks for kick starting this discussion.
I didn't read past page 1 but this is much appreciated, thank you.
It appears more information is necessary. First off, Cabelas and Questar are both covered for warranty: Cableas has their own distribution channel, and Questar is a dealer of ours (and will be added when our dealer list is updated).
Secondly, the information presented was intended to provide a service to the buying public with regards to Sig product. We are offering warranty coverage for all the product that was grey-marketed into the country. If you have purchased previously, you are covered. Please register for your coverage. If you wish to pursue the grey-market product in the future, go a head; just know you are buying from an unauthorized dealer with no coverage.
We are not attempting to "screw' guns owners in Canada. Our intention is to support actual dealers that support the industry.
Please continue with useful, constructive conversation.
Regards,
MDC
Secondly, the information presented was intended to provide a service to the buying public with regards to Sig product. We are offering warranty coverage for all the product that was grey-marketed into the country. If you have purchased previously, you are covered. Please register for your coverage. If you wish to pursue the grey-market product in the future, go a head; just know you are buying from an unauthorized dealer with no coverage.
We are not attempting to "screw' guns owners in Canada. Our intention is to support actual dealers that support the industry.
Please continue with useful, constructive conversation.
Regards,
MDC
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