14inch Mossberg 590A1 Help!!
- Thread starter GundamZero
- Start date
It's definitely a poorly installed sight.
I'm not sure if the Mossberg dovetails are directionally tapered but that sight was either a bit out of spec and needed some filing to fit, or it was installed in the wrong direction and got tweaked or someone tried to install it with a sledge hammer....
Should be fixable, but a call to the shop that sold it with some pictures and questions seems appropriate.
The really good fuser is only available in automotive stores, and it isn't cheap. It takes a special applicator that mixes the two gels. I have a buddy who owns a body shop, so I can just wait til he's doing a job, and grab a little gob. You could ask around about smaller tubes. There might be a new product out there. Be warned, the fumes from that stuff are nasty.
I'm not sure if the Mossberg dovetails are directionally tapered but that sight was either a bit out of spec and needed some filing to fit, or it was installed in the wrong direction and got tweaked or someone tried to install it with a sledge hammer....
Yeah, that was what I was thinking as well.
Harrier .45
Regular
- Location
- Ontario, north of Toronto
We had a few Mossberg 590A1 14" guns pass through our store with less than admirable front sight assemblies. Unfortunately, that is how these guns arrived form Mossberg themselves.
OP, if your front sight requires inspection or adjustment, the firearm must be returned to the authorized Mossberg warranty centre for inspection and repair. That centre would be Grech Outdoors, located in Mount Forest, north of Guelph. Contact John Grech at 519.509.4867 to make arrangements to ship the gun there if it does require servicing.
As for the magazine detent ball and spring, Grech can also replace those parts under warranty. Again, please contact Grech for availability. If you are not sending your shotgun to Grech for servicing, they should be able to send any parts that you require out to your address at not charge. You will need to make those arrangements through Grech.
Now, I know that this post will raise all sorts of complaints about poor customer service, or how Epps should simply exchange this gun for another, but the truths of the matter are these:
1) We do not have any more of the 14" 590A1 shotguns available for sale or exchange. The guns we DID have were a one-time limited run of these firearms from a contract that was cancelled by a third party. No further examples are slated to be released in the foreseeable future.
2) Warranties must be handled by the authorized warranty centre. Period. This fact has been discussed to death on various forums around these boards.
OP, let me know if you require any further assistance. You can contact me by PM here, or at my Epps E-mail address at info@ellwoodepps.com, at your convenience.
OP, if your front sight requires inspection or adjustment, the firearm must be returned to the authorized Mossberg warranty centre for inspection and repair. That centre would be Grech Outdoors, located in Mount Forest, north of Guelph. Contact John Grech at 519.509.4867 to make arrangements to ship the gun there if it does require servicing.
As for the magazine detent ball and spring, Grech can also replace those parts under warranty. Again, please contact Grech for availability. If you are not sending your shotgun to Grech for servicing, they should be able to send any parts that you require out to your address at not charge. You will need to make those arrangements through Grech.
Now, I know that this post will raise all sorts of complaints about poor customer service, or how Epps should simply exchange this gun for another, but the truths of the matter are these:
1) We do not have any more of the 14" 590A1 shotguns available for sale or exchange. The guns we DID have were a one-time limited run of these firearms from a contract that was cancelled by a third party. No further examples are slated to be released in the foreseeable future.
2) Warranties must be handled by the authorized warranty centre. Period. This fact has been discussed to death on various forums around these boards.
OP, let me know if you require any further assistance. You can contact me by PM here, or at my Epps E-mail address at info@ellwoodepps.com, at your convenience.
So did Epps send some of the
back to the service center?
I'm not sure where the OP got his from, but in hind sight a quick once over before shipping it out would have likely noticed the crooked blade and deformed dovetail.....
In the past many businesses have stated that to examine the hundreds of guns they box and ship each year would be too costly. If a company ships 500 guns a year and an employee spend 5 minutes checking the inventory that would be about 41 hours of work or about $500 at min wage.
Obviously if the shop ships less guns and or the employee is able to do the inspection in less then 5 minutes the cost incurred would be less.
Probably the smartest thing to do would be to only check orders where some problems are noticed or expected ( say Remlin's Marlin's for the few years they were a bit crooked and lacking in quality control) By focusing on known ongoing issues or in the case of the special Mossberg run where a few lemons are noticed a shop could improve the customer experience and possibly only spend 8 hours of man time per year on the problem/solution.
That looks like someone 'worked' on the front sight to me. I can't imagine it came out of the factory like that and passed inspection. What if Grech sends it back to him saying that, "This shotgun was altered by someone and therefore isn't covered", then what will happen?
I'm not implying anything, just saying what it looks like. Missing parts, marred finish and messed up front sight... I can't imagine it coming straight from the factory in that condition, unless the factory was in China.
I'm not implying anything, just saying what it looks like. Missing parts, marred finish and messed up front sight... I can't imagine it coming straight from the factory in that condition, unless the factory was in China.
Harrier .45
Regular
- Location
- Ontario, north of Toronto
We do not have the manpower nor the available time to inspect every new firearm that passes through our store. This is what Quality Control from the manufacturer is supposed to be about. But as with any mass-produced product, occasionally there are flaws that go unnoticed and end up in the customer's hands. Thus the inclusion of a warranty from the manufacturer.
I'm not sure where your math logic comes from but at $1.00 per package for additional inspection, a company such as Epps that ships OVER 10,000 PACKAGES EACH YEAR -- that's firearms as well as miscellaneous accessories -- would incur a cost of MORE THAN $10,000.00 payable just to inspect those parcels. To whom would you like us to pass on those costs? You the consumer? What sort of uproar do you think that would raise?
Did we send back those models that we noticed were flawed? Naturally. We are not in the habit of selling or shipping products that we identify as defective. But again, some examples that were less than perfect did slip through, depending upon how busy we might have been at the time those orders were placed.
Contrary to the latest public opinion, Epps DOES care about its customers, and we DO try to do all that we can to assist with not only purchases, but after-purchase servicing as we are able. Despite how customers may feel about our responses to these situations, however, our hands are somewhat tied when it comes to warranties and exchanges, based upon the agreements signed with most manufacturers when we agree to carry those lines.
Perhaps these complaints would be better directed by customers toward the companies who create these terms and agreements, rather than the finger of blame being continuously pointed to the retailer who must operate under those guidelines.
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Harrier .45
Regular
- Location
- Ontario, north of Toronto
Duplicate posting. Sorry!
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In a nice way, OP is on his own. Ship to Grech on your dime for warranty work and wait 3 months while they fix it for you.
Probably not what the OP wanted to hear, but there's the answer in a nutshell.
Harrier .45
Regular
- Location
- Ontario, north of Toronto
Your nutshell definition of the situation is far too simplistic. The OP is not on his own, as you put it. Support is available, but that support does not come from Ellwood Epps for Mossberg products, instead it comes from Grech Outdoors.
Explain to me the difference between the OP shipping the gun back to Epps, then Epps acting as the middle man to ship the gun to Grech on his behalf for inspection and repair, versus the OP shipping the firearm directly to the repair depot, and dealing with the depot directly for any questions or concerns that arise as the repair is effected?
This is the way warranties work. The customer pays to ship a product to the warranty centre. The warranty center effects the repair, then ships the item back to the customer at no additional charge. This has been the normal procedure for warranty work on just about every item I have sold in the 30 years I have worked in retail -- with very few exceptions.
Unfortunately, we live in a disposable society where the norm has become "If it doesn't work, get rid of it and get another one." That model might work fine for a toaster from Wal-Mart, or an XBox from EB Games, or a snow blower from Canadian Tire, but the firearms industry has not followed that model. In this industry, the method of dealing with issues or defects is to inspect the product, and to repair or replace as available. Only if those two options are not viable will a refund be offered at the manufacturer's discretion.
I have had this argument with countless customers both over the counter and on these message boards. Most gun buyers have come to understand how the system works.
Personally, I do agree that is it not ideal, but I do not sign the contracts, or negotiate the terms under which we carry products from various manufacturers. This is the methodology we have to work with, and for the time being, this is the way warranties are handled in the firearms industry.
My final word on the subject.
I'd say my nutshell summary of your thoughts was correct. You may want to ask why your company has a disproportionate number of unsatisfied customers complaining in your section and if the OP will buy from you again.
It takes 30 seconds to look into a box and see if a firearm has defects. Either it wasn't done or it was shipped knowingly.
I wouldn't be happy if I was the OP. Hopefully Grech will take care of the situation and he won't be out of pocket too much. How this passed inspection from a manufacturer, wholesaler and a dealer, I can't imagine. You mentioned it was a "Cancelled 3rd Party Order". It looks like a shotgun that someone messed up, then returned somewhere down the line - if you want me to be perfectly honest.
I'll leave it at that.
It takes 30 seconds to look into a box and see if a firearm has defects. Either it wasn't done or it was shipped knowingly.
I wouldn't be happy if I was the OP. Hopefully Grech will take care of the situation and he won't be out of pocket too much. How this passed inspection from a manufacturer, wholesaler and a dealer, I can't imagine. You mentioned it was a "Cancelled 3rd Party Order". It looks like a shotgun that someone messed up, then returned somewhere down the line - if you want me to be perfectly honest.
I'll leave it at that.
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I spoke to Grech today. It seems they might not be able to do anything for me because these shotguns were not brought into the country the proper way by filing paperwork with ITAR, or something along those lines. He says he will speak to Mossberg and let me know tommorow.
I'm going to guess that what he means is that the guns might be grey market? If Mossberg decides they don't want to help me, i'm screwed. Great.........
I'm going to guess that what he means is that the guns might be grey market? If Mossberg decides they don't want to help me, i'm screwed. Great.........
I didn't really understand the terminology. All I understood was he can't help me out with the barrel because of ITAR and he has to talk to mossberg for me to see what they can do for me.
