From:"Jeff Hussey" <jeff@northeasternarms.com>
Date:Wed, Feb 25, 2015 at 8:52 AM
Subject:Re: IMPORTANT !!!!!! NEA 7" FORWARD ASSIST now The Bolt
Hi ######x
I would like to apologize for my previous emails. Myself or someone should have called you to help you trouble shoot your rifle after your first email the other day. Regardless of why your rifle was not working it is our product and we do stand behind them.
When we send you the replacement muzzle device would you like us to send you one of our new Delta stocks? Its similar to the magpul CTR stock?
Regarding your previous problems;
Broken bolt - those bolts came from what was a very reputable supplier in israel. I can’t even begin to tell you how many broke during our time using them or how much they hurt our business. We are now making our own bolts in house and you have one. I would be curious to know what you think if it now that you have had a chance to use it? It should be a breeze to clean.
Broken muzzle device - I’m frustrated that it got out, that was around the time we started a new heat treatment process and also started to machine our own muzzle devices. We scrapped a batch of those and obviously your should have been a part of it. Again i apologize for your trouble. In the last year since then we have take many steps to control by Lot# parts that go to heat treat so that when problems do occur we can better isolate suspect parts.
Again i apologize for the trouble you have gone through with our product and for the less than stelar service. Ryan @ SFRC tells me that there is a thread going on about this on CGN. We do not participate there but i will take his word for it that we are getting our just deserves. I bring this up to ask that you keep this email between you and I as i am not doing this in the hope of repairing the damage done in that thread to NEA.
Can you re forward me your shipping address so we can send out your package this week.
Jeff Hussey
President
North Eastern Arms *NEA*
PH - 705.879.2870
Jeff@northeasternarms.com