Long story short I ordered a muzzle device from miculek.com 3 months ago was suprises by getting a personal email from Kay mikulek thanking me for the order and the day after the shipping notification and my card has been billed.
Well about a month goes by nothing has arrived. I send them an email and get no response. Hmmm I think. Life is busy and another month goes by, email againand nothing. Really starting to wonder but again between work and training I leave it be. Well yesterday I send a third one since now it's all or nothing. A few hours later I got this email response from Kay.
Mr. Grelik,
My sincere apologies for dropping the ball with your order. In the past few months we have experienced almost a dozen shipments to Canada that did not arrive. I thought that I had issued refunds to all of the customers that did not receive their orders. Although I have still not determined the problem, I suspect that shipments of rifle compensators are now being detained at a customs facility somewhere. Until I can determine what is happening to these packaged, we are no longer shipping compensators to Canada. I just tried to issue a refund to your credit card, but the card has expired.
I'm leaving on a trip early tomorrow morning and wanted to take care of this before I left. I have taken the liberty of purchasing a Miculek compensator from Select Shooting Supplies, which is a Canadian company located in Ontario, and am having it shipped to your address in British Columbia. I will send you a copy of the order confirmation in a separate email from address (kay@miculek.com).
Again, very sorry for my screw up. I hope the performance of the product will help with your frustration level.
Sincerely,
Kay Miculek
I got this email and couldn't have been more impressed. It took a while to get to this point but the fact that they did what they did speaks volumes about their business and their level of customer service. I believe they some how just didn't receive my emails and didn't just ignore some canadian ordering a small part across the border.
It's unfortunate that they have stopped shipping to Canada for the time being but at least we have a dealer here carrying them.
Just thought I would share this stand up story with you folks.
Well about a month goes by nothing has arrived. I send them an email and get no response. Hmmm I think. Life is busy and another month goes by, email againand nothing. Really starting to wonder but again between work and training I leave it be. Well yesterday I send a third one since now it's all or nothing. A few hours later I got this email response from Kay.
Mr. Grelik,
My sincere apologies for dropping the ball with your order. In the past few months we have experienced almost a dozen shipments to Canada that did not arrive. I thought that I had issued refunds to all of the customers that did not receive their orders. Although I have still not determined the problem, I suspect that shipments of rifle compensators are now being detained at a customs facility somewhere. Until I can determine what is happening to these packaged, we are no longer shipping compensators to Canada. I just tried to issue a refund to your credit card, but the card has expired.
I'm leaving on a trip early tomorrow morning and wanted to take care of this before I left. I have taken the liberty of purchasing a Miculek compensator from Select Shooting Supplies, which is a Canadian company located in Ontario, and am having it shipped to your address in British Columbia. I will send you a copy of the order confirmation in a separate email from address (kay@miculek.com).
Again, very sorry for my screw up. I hope the performance of the product will help with your frustration level.
Sincerely,
Kay Miculek
I got this email and couldn't have been more impressed. It took a while to get to this point but the fact that they did what they did speaks volumes about their business and their level of customer service. I believe they some how just didn't receive my emails and didn't just ignore some canadian ordering a small part across the border.
It's unfortunate that they have stopped shipping to Canada for the time being but at least we have a dealer here carrying them.
Just thought I would share this stand up story with you folks.
