Repairing a f**ked up product that you let out the door is the least any company could should and would do if they wanted to survive.
There are better built guns from companies with a better track record for equal or similar money. Look elsewhere and do your research.
TW25B
You're right, it's the least a company should do when an item makes it out the door and has problems. The point is that NEA does do that and that's more customer support than you'll get from a lot of companies. Try sending a US built rifle back for warranty, some have a Canadian service center and others you rely on the importer or retailer for assistance.
When I had my brand new HK USP Tactical explode in my hand I had to send it back to the importer and they immediately said I was using handloads therefore no warranty and they sent it back. I couldn't get them to talk to me about it or even discuss options for me paying to repair it. They wanted nothing to do with it once they got my money and decided it wasn't a warranty issue.
Every company has growing pains and NEA had a few, they changed suppliers to get rid of the bad bolts they were getting and they've been improving their product steadily since then.
I won't write off NEA just because they had some problems in the past and still have the odd issue from time to time. I think they make a good AR for an entry level price. And the upper, lower and BCG I run in my 16 inch build work well and fit with any brand of parts I throw at it. I like knowing that if I have trouble with any of my NEA parts that it's just a quick email or phone call and the problem will be on it's way to being corrected.
Their rifles are no where near the quality of my PWS but at more than double the cost I expect my PWS to be a better rifle.
Would I pick NEA as my go to rifle for WROL? No.
Would I pick NEA as a decent AR to make some holes in paper and ring some gongs at the range? Of course.
My life doesn't depend on my rifle and if I have an issue I like that I know it will be dealt with promptly and directly by the manufacturer at no cost to me.