Item being returned for refund.

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its good to see that lanz replied and is working on this for you....keep us posted on how it works out...

its also good that lanz has enough class to not delete the bad threads.....again lets see how this all pans out.

I had trouble with another cgn dealer, wont say his name...but he makes aftermarket parts and sell them thru his store..and other dealers. I purchased an item didn't receive it...all in all fought with him for over 2 months....ignored all my emails...and every call gave a different excuse...but wouldn't refund me until my CC company got involved..then he suddenly was trying to get a hold of me...what a clown....

"And when the moderators back up their sponsors, we can only vote with our wallet and tell everyone our story. We need a go/no go list for the dealers. "

we really do need to have a cgn thread for ppl to goto and check others experiences before dropping their cash.... What bugs me the most is when a dealer treats hundreds or thousands of YOUR dollars like its just "pocket change" and not worth their immediate attention....
 
This is rich. How the hell did you know I was rude? I only talked to Dave and Sara(only today) for the past 3 weeks. To be honest, Dave has been very professional, other than the fact that he kept saying the same thing as Sara told me today. The person that was rude was Sara, the owner. I was trying to get an ETA from her and she just said I will hang up as I don't want to be yelled at when I was merely repeating my question on the ETA which she refused to give. If I was rude, why the hell I kept waiting for 3 weeks and kept their name hidden until today?

GIJoan said:
the bottom line to the start of this post is ... You don't treat people rudely or you get treated back the same way. Did your mother not teach you any manners. I treat people with respect when it is earned. Your mistake was your lack of manners, I bet if you called back and were polite you would get the same back. Try it.
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Did you even read my post before posting the nonsense?! I have been working with them for the past 3 weeks and have been kept their name hidden all the time until today Sara hung up on me, claiming I was yelling at her. Pictures are more than empty words. I have everything post here, also have all the text messages. As you can see from Sara's reply, she would only get something from distributor before taking care of my problem. So, it's always her own benefit before customer's. You are just lucky not getting something like I got. otherwise, judging the way you replied my email, you only would do worse.

Pistolpete1979 said:
I've dealt with LANZ on a few occasions and find it very hard to believe that they would either Ty to rip you off, or tarnish the name of an otherwise reputable buisiness. I will continue to purchase from them as long as they are open. If you have a problem you should contact them personally, not slander their name on any forum.
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Thanks. I only wished that's what you would told me when we were on the phone and I was asking for an ETA. Then none of this would happen as I know how hard is to build a reputation, but how easy to throw it away. That's why I have been quiet for the past 3 weeks.
Let's get this done and over with.

LANZ Shooting Supplies said:
We are looking into a resolution with the distributor. We have spoke to them today and we are working together to come to a quick resolution for you. We will be hearing from them shortly. One of our staff members will contact you tomorrow to go into further detail.

Since Seth and I opened the store we have always strived for great customer service and I will continue to do so.

Sara Lanzalone
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GIJoan said:
the bottom line to the start of this post is ... You don't treat people rudely or you get treated back the same way. Did your mother not teach you any manners. I treat people with respect when it is earned. Your mistake was your lack of manners, I bet if you called back and were polite you would get the same back. Try it.
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Joan and Company are smart people.

OP needs to take a deep breath and take it cool. "They" will do the right thing.

IBTL

RF
 
Yup. that's path I was heading. CC company and then Small Claims. Hope we don't have to come to that. I guess I will know tomorrow.

slim123 said:
its good to see that lanz replied and is working on this for you....keep us posted on how it works out...

its also good that lanz has enough class to not delete the bad threads.....again lets see how this all pans out.

I had trouble with another cgn dealer, wont say his name...but he makes aftermarket parts and sell them thru his store..and other dealers. I purchased an item didn't receive it...all in all fought with him for over 2 months....ignored all my emails...and every call gave a different excuse...but wouldn't refund me until my CC company got involved..then he suddenly was trying to get a hold of me...what a clown....

"And when the moderators back up their sponsors, we can only vote with our wallet and tell everyone our story. We need a go/no go list for the dealers. "

we really do need to have a cgn thread for ppl to goto and check others experiences before dropping their cash.... What bugs me the most is when a dealer treats hundreds or thousands of YOUR dollars like its just "pocket change" and not worth their immediate attention....
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You said the right thing, but have you considered the fact that I have been waiting for 3 weeks and only hearing the same thing until I post their name out today? It's easier to say than done, can you tell me honestly that you won't be pissed off if somebody has $1000 of your money and just hung up on you like that after 3-week of nothing?

Red Flyer said:
Joan and Company are smart people.

OP needs to take a deep breath and take it cool. "They" will do the right thing.

IBTL

RF
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since you are the trail of educating me, why don't you tell me how you would behave in this situation to get your money back? I am really curious to see what else I haven't done before getting to this point.

Red Flyer said:
Of course I would be upset. I do believe, however, that my manner may be different than yours.

I don't mean that as a slight, just an observation.

RF
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I could only inform you of the information I had been told at that moment. I have made further calls and emails in the afternoon. We will be in contact with tomorrow.

Sorry for the inconvenience of this situation,
Sara Lanzalone
 
In a situation like this, a good store, like many here on CGN, especially the 2 stores starts with the letter W,
will say "sorry about the mix up, mail it back we will have a replacement send to your by tomorrow", as soon as the customer showed them the the gun is indeed used and the store had made a mistake.
they will simply deal with the supplier later. I simply don't understand why the store would have dragged this on, other than they wish the op would just go away?
OP is upset, and he has the right to, I would be too if I was left wondering should I just eat this & walk away or fight them & suffer headaches.
 
sooooo...a distributor supposedly supplied a dealer with a heavily USED firearm,,,which in turn the dealer sold as NEW,,,and now the poor buyer is left holding the bag??...pretty poor buisness,,,,that firearm should have been returned the very same day,,,and a refund offered,,,especially considering the smalish size of the dealer,,would have really showed great customer service and great advertising,,this just gives more reason the deal only with the few LARGE forum sponsors,,
 
I wouldnt have the patience. The moment I get ignored, to the canadian consumer we go! On the other note I had lots of good experience with the big names here. They havent let me down.
 
For god sakes take that old gun back and quit trying to deflect to someone else, sort it out with your supplier later, stop dragging it out


LANZ Shooting Supplies said:
I could only inform you of the information I had been told at that moment. I have made further calls and emails in the afternoon. We will be in contact with tomorrow.

Sorry for the inconvenience of this situation,
Sara Lanzalone
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derrick1978 said:
I've owned 5 different Cz pistols, all from new. The machining, particularly of the slide, looked almost identical to yours. All shot and functioned extremely well. Do some research before purchasing and before posting. Took me about 10 seconds to find this on Google, http://www.thetruthaboutguns.com/2012/06/gl-kohler/gun-review-cz-75-p-01/ , some of you need to give your heads a shake.
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Hadn't read this article before. It pretty much describes things as I have found them with my CZ's as well.
 
Red Flyer said:
Joan and Company are smart people.

OP needs to take a deep breath and take it cool. "They" will do the right thing.

IBTL

RF
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Pretty easy for you to say...when it isn't YOUR hard earned money in limbo.......

I think its a good thing when ppl come forward on cgn to make cases like this known...it keeps dealers on their toes and keeps em honest.
I tried to do the same but every time I posted ...the clown that runs that crooked establishment I dealt with was extremely vigilant to delete my threads....the idiot must have been watching the thread constantly.....

Just goto your CC company...they are great do deal with ...and will bend over backwards to help...and when the vendor is contacted by them, they jump ...fast....the last thing any store needs is racking up complaints from customers thru a CC company.........pretty hard to operate online when your CC provider dumps you....
 
derrick1978 said:
I've owned 5 different Cz pistols, all from new. The machining, particularly of the slide, looked almost identical to yours. All shot and functioned extremely well. Do some research before purchasing and before posting. Took me about 10 seconds to find this on Google, http://www.thetruthaboutguns.com/2012/06/gl-kohler/gun-review-cz-75-p-01/ , some of you need to give your heads a shake.
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The he article mentions rough machineing but doesn't mention the finish being worn to the point it looked like it has had several hundred rounds through it.
Maybe it is you who needs to give your head a shake!
 
LANZ Shooting Supplies said:
We are looking into a resolution with the distributor. We have spoke to them today and we are working together to come to a quick resolution for you. We will be hearing from them shortly. One of our staff members will contact you tomorrow to go into further detail.

Since Seth and I opened the store we have always strived for great customer service and I will continue to do so.

Sara Lanzalone
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As a retailer you should be accepting responsibility for the problem with a firearm you sold and refunding/replacing immediately. Dealing with suppliers/dealers is not the customers problem nor should the customer be forced to wait an unacceptable length of time, which 3 weeks is completely unacceptable, while you try to make sure you get paid back before the customer does. That is simply bad business.
I don't know of anywhere that makes a customer wait until the business is paid back before refunding the customer. That is completely unacceptable and should not be permitted. When you sell a product you, as a retailer, take responsibility for that product. If the product is defective the customer expects a refund/replacement in a timely matter. This is why we, as customers, buy from local businesses. If this is not going to happen, as evidenced by this thread, what advantage do you, as a local retailer, offer a customer? You offer customer service and customer support if needed. If you are not providing this why would people buy from you? You guys should think about this.
 
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