Frustrating order process

J

jasonbellevue

New member
Location
Steveston, BC
I have ordered items from Canada Ammo in the past and never had any problems, until recently.

I ordered the NEA AR15 Lower Receiver first in FDE and even in Burnt Bronze color back since Dec. 24 and tried it again today as I saw it became available online. As soon as I completed all the fields, click submit, it errors out and tells me to fill in the fields (since it's a Restricted Item) again. I had double checked all the information and they were all correct. When I try to do it over again it will say items have sold out.

Why would the item be sold out when I have it in my cart and it only takes me less than 2 minutes to fill all the information out? I know it's been a busy season for business, but I never even received a courtesy of a reply since Dec. 24. So much for all the rave reviews about their excellent customer service.

Frustrated.

Jason
 
Great first post.

Did you try calling? Did you try another browser? How about an email before slagging? Maybe the item sold out before you had submitted payment? It happens. Most online stores aren't like real stores. Your shopping cart is virtual. Items can remain in virtual carts forever. Doesn't mean the seller reserves it for you.
 
check their info, they aren't taking calls until 04 JAN. they are 1# on holiday 2# busy shipping everything from black Friday to boxing day/xmas sale
 
@Jerry, thanks and yes I tried calling, I always get a busy signal. I e-mailed them 5 times, no reply.

@Jericho - believe me I tried to reach out to them before I resorted to posting online, as I had heard so many rave reviews about their customer service. I know the experience is different with a brick and mortar store, and I'm very familiar with the online ordering process and what goes behind the scenes as I have been in IT Services industry for 28 years. I know how the process works that is why it's frustrating for me to see how my order disappears.

I have ordered from IRUNGUNS, Eagle, Wanstalls, Wolverine Supplies, Select Shooting Supplies, Beetle Outdoor Supply and others over the years and have always had a very good experience.
 
Jericho said:
Great first post.

Did you try calling? Did you try another browser? How about an email before slagging? Maybe the item sold out before you had submitted payment? It happens. Most online stores aren't like real stores. Your shopping cart is virtual. Items can remain in virtual carts forever. Doesn't mean the seller reserves it for you.
Click to expand...

So did you check your info before slagging him? Did you try their phone number? Their Email? or another Browser? Maybe they are busy, on vacation, shipping boxing day/xmas items? or sleeping!

The guy is frustrated and has every right to be! BUT SH** Happens. He came here to vent and ask a question! ALL FAIR TO DO!

But great 1949th post to welcome a new guy to the board! Happy fing new year buddy!

I love Canada Ammo, sometimes stuff happens. Ive never had a bad experience with them and I am sure they will fix it for you if they can.

As they are probably trying to enjoy their holiday season the same as us give them a bit and shoot them another email.

Also ignore most of us on here. Seems a lot of us are big mouths and like to dump on people just for dumpings sake!
 
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Thanks RedApe - that makes sense, but the inventory should be dynamic and updated real time. When it states that the item is in stock then disappears in a very small window of time (less than 4 minutes MAX in my cart, I swear), then I will just resign to the fact that if the deal is too good to be true, I will just stay away from it.

Good on you guys to get the deals from them. :)
 
LOL - thanks CamDelle - Happy New Year to you too!

I'm a long time lurker on here, but an old vet at a lot of things. Sorry to everyone if I came across as a noob with no business slagging an established retailer like Canada Ammo, but like you said SH** happens and my most current experience buying from them, left me frustrated, hey but what the heck, I will move on and enjoy the New Year, here's to more ARs in the New Year!
 
jasonbellevue said:
LOL - thanks CamDelle - Happy New Year to you too!

I'm a long time lurker on here, but an old vet at a lot of things. Sorry to everyone if I came across as a noob with no business slagging an established retailer like Canada Ammo, but like you said SH** happens and my most current experience buying from them, left me frustrated, hey but what the heck, I will move on and enjoy the New Year, here's to more ARs in the New Year!
Click to expand...


Or Maybe a TAVOR???? ;)
 
I bet it's the issue that others stated. When you add an item to your cart it doesn't remove it from inventory until the checkout process is complete. I know it didn't take you long to place your order, but anyone who has waited for a super-sale to start knows there is some people who are logged in with an account and all their info in place that can snap up limited quantity items very fast. That's my guess, someone scooped it from under your nose
 
Just to put it in perspective, many guys window shop and add stuff to their cart just to get a final price on an order and then will try this at many shops before they actually make a purchase (if they make a purchase at all)...... It would be equally frustrating for me to want to purchase something and not be able to because someone had that item in their virtual cart.....

From a retailer's perspective, I wouldn't want to lose out on a sale just because some window shopper had it in his cart without necessarily intending to purchase it.....
 
CamDelle said:
So did you check your info before slagging him? Did you try their phone number? Their Email? or another Browser? Maybe they are busy, on vacation, shipping boxing day/xmas items? or sleeping!

The guy is frustrated and has every right to be! BUT SH** Happens. He came here to vent and ask a question! ALL FAIR TO DO!

But great 1949th post to welcome a new guy to the board! Happy fing new year buddy!

I love Canada Ammo, sometimes stuff happens. Ive never had a bad experience with them and I am sure they will fix it for you if they can.

As they are probably trying to enjoy their holiday season the same as us give them a bit and shoot them another email.

Also ignore most of us on here. Seems a lot of us are big mouths and like to dump on people just for dumpings sake!
Click to expand...

Common sense would dictate they are busy over the holiday season and to try when things die down. Common sense would also dictate that items are in limited supply and sell out fast during those days. One want to see if it's the company site causing problems by trying the site on a different device. If the problem persists, give it a week or so. Maybe the company is busy. Maybe the company had a tragedy or a technical difficulty. Maybe OP missed out because they weren't quick enough.

People need to drop this 'gimme now or I will complain' mentality. Whatever happened to patience and common sense?

Seems that your posts have a common theme - you being rude and getting into arguing/shouting matches with various other members. Stay on topic. OP wrote to complain about a reputable dealer without considering why the items may have disappeared or why he / she hasn't received a response. Other members are responding as the slagging doesn't seem reasonable unless everything has been considered and all avenues explored.
 
Jericho said:
Common sense would dictate they are busy over the holiday season and to try when things die down. Common sense would also dictate that items are in limited supply and sell out fast during those days. One want to see if it's the company site causing problems by trying the site on a different device. If the problem persists, give it a week or so. Maybe the company is busy. Maybe the company had a tragedy or a technical difficulty. Maybe OP missed out because they weren't quick enough.

People need to drop this 'gimme now or I will complain' mentality. Whatever happened to patience and common sense?

Seems that your posts have a common theme - you being rude and getting into arguing/shouting matches with various other members. Stay on topic. OP wrote to complain about a reputable dealer without considering why the items may have disappeared or why he / she hasn't received a response. Other members are responding as the slagging doesn't seem reasonable unless everything has been considered and all avenues explored.
Click to expand...

common sense would also dictate that the first person to pick up and pay for an item should get it..... I agree with you....
 
This thread is a shining example of how we ended up in the mess we are in right now. OP asked a public question to a dealer that was frustrating him. Sometimes that needs to happen. Most posts after that reveals how quick some of you are to throw others under the bus. Try to remember that we are all in this struggle together and stop ripping on each other for small stuff...
 
Take all this energy and use it to support groups like CSSA who are lobbying for our sport... Sure .. post on here AFTER you've had a conversation with the vendor in question..
 
If it was me I'd call or email, but not expect an immediate response this week since it is the Christmas/ New Years week off for a lot of businesses, I'd wait until at least this Monday for a response.
 
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