P0WERWAGON
CGN Ultra frequent flyer
- Location
- burnaby BC كافر
first world problems
Frustrating order process
- Thread starter jasonbellevue
- Start date
- Location
- West Quebec
Christmas and end of year inventory plus time off..
jasonbellevue
New member
- Location
- Steveston, BC
I appreciate all the feedback, and I have moved on, but the comments above just is not fair.
Please read my comments again earlier in the thread. Why am I being accused of having this mentality of "gimme now or I will complain"? When an item has been placed in the virtual cart, they don't just disappear in a matter of minutes, that is why it's so frustrating because I know how the back end of eCommerce works, my livelihood depends on it.
I have tried e-mail and calling them but was not successful in contacting them, so I had to resort to bringing it up to their attention in the forum. What other avenues should I try?
Common sense would also dictate that if you're shopping for an item online, and the item is not marked as out of stock, and you're in the midst of paying for it within minutes before timing out, then that item is good as sold. Please don't act like the know-it-all-bully-because-I-have-a-higher-post-count that you're coming across as.
To the others that commented on this thread, thank you for your feedback, I appreciate it.
Pepperpopper
CGN frequent flyer
The Canadian Tire website said they had 3 of an item I wanted at my local store. When I showed up turned out they were stored for winter and they couldn't bring them out. IF CT can't produce perfection with their resources, maybe we should chill on the little guys who supply us.
Canada Ammo
Business Rep
- Location
- Vancouver
To the OP:
I understand your frustration and I am here to help. I am sure there is a reasonable explanation for the problem you are having. You and I will work through this together to ensure the problem is resolved to your satisfaction.
The team at Canadaammo.com has been incredibly busy shipping orders from Black Friday through to Boxing Day. During the month of December, our team of 7 processed and shipped over 2300 orders of nearly 3600 individual parcels.
I directed the team to ignore all telephone calls and I allocated all available resources to processing and shipping orders.
I made this decision knowing that the majority of our customers would be served well at the expense of a few. Unfortunately you were one of the few we could not provide our usual level of customer service.
I accept responsibility for the poor service you received, this is not my teams fault. I sincerely apologize for any inconvenience this may have caused you.
We are now on a much deserved holiday enjoying time with family and friends after working very hard this holiday season. We will return to work on Monday January 4th and we will be answering our telephones during the times specified on our website.
Please email me at ryanj@canadaammo.com with your concerns, I will personally look into this for you on Monday.
Thank you for choosing Canadaammo.com
Happy New Year!
thump_rrr
CGN Ultra frequent flyer
- Location
- Montreal Qc.
[Sarcasm ON]Ryan it is because of guys like you that people expecting intantaneous responses from e-commerce websites.
How dare you reply to a customers concern at 4:12am on a Saturday morning during a holiday weekend.
Next thing you know people will be expecting live support 24/7/365. [Sarcasm OFF]
Happy Holidays.
The only concern I have is...can someone actually add an item to their cart and have it ready to go waiting on a sale price and then snap it up?
Most order processes reserve the item in your cart but that's based on one time based token
If I sign out without purchasing or walk away for 30 minutes my shopping should time out so inventory isn't locked out so it's fair for seller and other buyers
If I put something in my cart when it says available it better be available
If it said back order and I knew that, I'd be cool with ordering if I wanted to wait
Online carts should have current inventory status and reserve items while in while in a cart, but timeout/return to inventory if customer let's it idle out or signs out
Never perfect but that is the best scenario for everyone
Most order processes reserve the item in your cart but that's based on one time based token
If I sign out without purchasing or walk away for 30 minutes my shopping should time out so inventory isn't locked out so it's fair for seller and other buyers
If I put something in my cart when it says available it better be available
If it said back order and I knew that, I'd be cool with ordering if I wanted to wait
Online carts should have current inventory status and reserve items while in while in a cart, but timeout/return to inventory if customer let's it idle out or signs out
Never perfect but that is the best scenario for everyone
GUB
CGN Ultra frequent flyer
- Location
- West Kelowna B.C.
This was asked before the Boxing Day Sale. And No your cart vanishes if timed out or signed out.
I really don't know why anyone would do this because CA always has lots of sale items stock.
Not like some sponsers who are sold out before sale starts.
coltseries70
CGN frequent flyer
Doesn't the disappointment with NEA usually begin once received?
- Location
- British Canuckistan
it's funny...everyone things that because they have something in their cart that magically one of the items becomes theirs from current inventory.
nope, that cannot happen until an order is placed and if others placed their orders faster than you, they may even have superceded you and taken the inventory that could have been yours.
I also love how everyone airs their frustration online, letting everyone know there's an issue before the reseller is even aware there was or is a problem.
active inventory systems suck, especially when you don't have a big business budget to invest in something that will or would work properly. that's not to say anyone's cheaped out...even big resellers suffer inventory tracking issues. NCIX is a big one. check their forums and a good 75% of them are complaints based on orders that were made on Black Friday that still haven't shipped on products reporting stock when the order was placed! heck, even Amazon suffers this...though that's not usually their fault persay, as they're not the one's with stock. LOL!!!
so OP, I'm totally with you on the frustration you're having, but you need to make first contact with them your priority, not airing the dirty laundry on a forum where a) you needlessly tarnish their name or b) make a fool of yourself because you didn't use a common sense approach to the problem.
I'm an online retailer for electronics, so I totally get the issues at play here...
nope, that cannot happen until an order is placed and if others placed their orders faster than you, they may even have superceded you and taken the inventory that could have been yours.
I also love how everyone airs their frustration online, letting everyone know there's an issue before the reseller is even aware there was or is a problem.
active inventory systems suck, especially when you don't have a big business budget to invest in something that will or would work properly. that's not to say anyone's cheaped out...even big resellers suffer inventory tracking issues. NCIX is a big one. check their forums and a good 75% of them are complaints based on orders that were made on Black Friday that still haven't shipped on products reporting stock when the order was placed! heck, even Amazon suffers this...though that's not usually their fault persay, as they're not the one's with stock. LOL!!!
so OP, I'm totally with you on the frustration you're having, but you need to make first contact with them your priority, not airing the dirty laundry on a forum where a) you needlessly tarnish their name or b) make a fool of yourself because you didn't use a common sense approach to the problem.
I'm an online retailer for electronics, so I totally get the issues at play here...
You must not have a lot of experience in e-commerce, because not all sites work like that. I've had items sold out before I've paid for them. Heck, I've even had seat sales on sites like Westjet and AirCanada sell out during checkout - some sites even explain this. A shopping cart (virtual) is usually not the same as one in reality. Many individuals try to mix and match items, use promo codes, try to get estimates as to how much something is going to cost them - but never cash in. Sellers can't simply hold onto the items for any set period of time because individuals 'have them in their shopping carts'.
Airline sites in particular will warn you that availability or prices may change even during your payment process and I've seen other sites over the years explain this in fine print as well. Unfortunate, but if that was the case and it wasn't a technical error, it's likely that someone was quicker than you.
I'm hardly a know-it-all-bully-because-I-have-a-higher-post-count. I like to try to enact logic and common sense before going public with a problem about a reputable company. If you've read they have amazing customer service, then it's likely they'll at least explain what happened to you (if it's on their end and not yours), when they're back in the office. If of course you left countless messages and the problem went on for weeks, then your only course of action would be to go public - but Christmas Eve / over the holidays? Most employees are either enjoying the holidays with family or working their rumps off filling boxing day/week orders. Patience you must have, my young Padawan.
Class.
P0WERWAGON
CGN Ultra frequent flyer
- Location
- burnaby BC كافر
ever try and get tickets on ticketmaster? thats frustration.
- Location
- Red Deer AB
The OP came on to ask a question. He did not slander the business. He asked a question respectfully.
I just wish you could have answered him just as respectfully.
In hindsight it was wrong of me to issue the same type of response to you as you did to him.
Thank you for teaching me not to lower myself to other peoples levels.
Canada Ammo is a classy business that I will continue to support!
Peace out.
jasonbellevue
New member
- Location
- Steveston, BC
Thanks for the reply Ryan. You have my e-mail messages dating back Dec. 24, I will call/email you on Monday. Hopefully we can find out the root cause as to what happened, so that we can avoid future incidents from happening.
People commenting on how they know how eCommerce works comment based on their user experience from a consumer's perspective, and not how it works from the back end. Hopefully the SQL/eCommerce server admin can dig up historical data based on my userID and time stamp and pinpoint what happened. Once you have an item in your cart, it is there for you for a certain time period, very small window but it's there for you as a consumer and it's based on real time inventory. That's why I think there is an anomaly.
I'm done with this thread. Happy New Year everyone!
jasonbellevue
New member
- Location
- Steveston, BC
Well said, CamDelle - and I agree, based on Ryan's response, I look forward to supporting Canada Ammo!
Forum is a place to help the suppliers and end users with our feedback, it's a forum for respectful dialogue, and yes we may agree to disagree, but we're learning here.
Cheers
Because someone else bought it before you. It was a big promo sale ... you snooze you lose. Someone else paid for it before you. Someone is out there enjoying the NEA AR15 Lower that had your name on it for 120 seconds.
