customer service disappointment

T

torminakid

New member
Location
Whitby
let me start by saying i have purchased guns and ammunition in the past from you and had excellent service.....BUT I placed an order for ammunition on dec 15,2015 for some pistol ammo and 12 ga slug....my order arrived incorrectly and matt armstrong emailed and apologised and promised my 10 boxes of slug were being shipped that day.....nothing.......on january 2 2016 i emailed matt to get a status update ...absolutely no response.....now i have been waiting patiently over the holidays since placing my order and have not received the balance of my order yet and no response from anyone in your company....i am very disappointed in this current unresolved issue...the order number is 3997026....any response here????
 
Doesn't seem to be trolling and sounds like a legit concern. Internet status has little to do with real life problems...
I'm sure it will get sorted for you.
I've had order problems in the past and they rectified them. Everybody makes mistakes.
 
most likely incredibly busy during this time. Give a bit, a company who brings us so many insane deals and discounts deserves a bit of your patience.
 
Why "give a bit"? Sounds like he's given enough patience to be honest.

Yes, Canada Ammo does a good job and brings us some nice deals but let's be realistic here, no matter how great a deal the offer, they are a business and profit is made.
Good customer service brings in more sales and more profit . The OP has given benefit of the doubt and sounds like he's waited to allow time for holiday traffic to slow down too...It's not expecting too much to want a reply to a couple of emails, especially when already told the goods have been dispatched.

Canada Ammo might not be able to control the speed of the courier but they can certainly check on status and inform the customer. Not exactly too much to ask,
 
Panic said:
Why "give a bit"? Sounds like he's given enough patience to be honest.

Yes, Canada Ammo does a good job and brings us some nice deals but let's be realistic here, no matter how great a deal the offer, they are a business and profit is made.
Good customer service brings in more sales and more profit . The OP has given benefit of the doubt and sounds like he's waited to allow time for holiday traffic to slow down too...It's not expecting too much to want a reply to a couple of emails, especially when already told the goods have been dispatched.

Canada Ammo might not be able to control the speed of the courier but they can certainly check on status and inform the customer. Not exactly too much to ask,
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Well said! It's all about customer service.
 
I called another site sponsor today regarding my order since the new year. Called them today and enquired about the status as the website stated the order was still being 'processed'.
Most of these people were off over the holidays so I understand orders will be backed up. Add to that orders coming in daily with those of us wanting to spend some more Christmas money!! The staff member was polite but did sound 'rushed' which lead me to believe they are indeed busy.
Yes, it would be nice to get some updated feedback on outstanding orders yet it also takes staff away from actually filling the orders. I am sure everything will be back to normal in a few weeks with most dealers.

Patience folks. "Calm blue oceans" as they say:yingyang:

Cheers:cool:
 
I got sent 00 instead of slugs. I just got confirmation today that they have no slugs in stock. I'm starting to think that they oversold slugs and just sent out 00. Hoping that customers won't say much?? I specificely wanted slugs for my M1000 and 1887.
I'm going to keep the 00 but I really think there was some shenanigins going on with the amount of slugs in stock different from what they sold!!!!!!!
 
We are all on the same team. Sometimes there are issues. I like to explore all methods of contact before making a disappointment post.
 
GUB said:
I got sent 00 instead of slugs. I just got confirmation today that they have no slugs in stock. I'm starting to think that they oversold slugs and just sent out 00. Hoping that customers won't say much?? I specificely wanted slugs for my M1000 and 1887.
I'm going to keep the 00 but I really think there was some shenanigins going on with the amount of slugs in stock different from what they sold!!!!!!!
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The 00 Buck you received was sent in error. We certainly did not ship 00 Buck in lieu of Slugs hoping customers would not say anything. Your assumptions are insulting to say the least.

Please email danielr@canadaammo.com for customer service if you have an issue with your order.

We over sold on Slugs due to a bug in our inventory software. This was completely beyond our control. Our IT has now resolved the issue so that this will not happen again in the future.

I kindly ask our customers keep in mind, we are a very small staff serving thousands of orders. Sometime we make mistakes. I think everyone can relate that they have themselves made many mistakes in their lives.

It is my opinion that our reputation should be weighed more on the degree to which we resolve our mistakes and not on the fact that we are human and sometimes we make mistakes.

Thank you.
 
torminakid said:
let me start by saying i have purchased guns and ammunition in the past from you and had excellent service.....BUT I placed an order for ammunition on dec 15,2015 for some pistol ammo and 12 ga slug....my order arrived incorrectly and matt armstrong emailed and apologised and promised my 10 boxes of slug were being shipped that day.....nothing.......on january 2 2016 i emailed matt to get a status update ...absolutely no response.....now i have been waiting patiently over the holidays since placing my order and have not received the balance of my order yet and no response from anyone in your company....i am very disappointed in this current unresolved issue...the order number is 3997026....any response here????
Click to expand...

I asked Matt to contact you and resolve the issue immediately. He told me that your ammo was shipped to you last week and that he forgot to send you the tracking information. He said he would follow up with you yesterday.

Have you received an email or telephone call about the problem you are experiencing?
 
mouf2000 said:
PMC .45 ammo have also been oversold on Black Friday. Still waiting for them.
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This shipment is arriving at Vancouver port today. We will be able to ship once the container is unloaded at our facility.

Keep in mind, the containier holds 1.1 million rounds of ammo and it takes about 4 hours to unload. Depending on when the container arrives at our facility, we will likely be able to ship later today or tomorrow.

Once again, this was a problem with our inventory software and our IT has now resolved the issue so it will not happen again.
 
These guys are awesome free shipping and free return shipping and wicked prices best in the business hassle free returns on anything don't worry man just sit back things take time
 
Canada Ammo said:
I asked Matt to contact you and resolve the issue immediately. He told me that your ammo was shipped to you last week and that he forgot to send you the tracking information. He said he would follow up with you yesterday.

Have you received an email or telephone call about the problem you are experiencing?
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Nothing yet....I appreciate how busy you guys are and that is why I only requested a status update, I did not demand instant delivery...my disappointment was in the very tardy response that I only seemed to get once I approached the matter in this forum...Ryan,thank you...I will await a response from matt and update this thread accordingly

Andy
 
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