MustangFrank
CGN frequent flyer
- Location
- B.C.
Crap, now I have to drive 90 minutes to go buy something from Wanstalls. I will bring up this post, and we will laugh and laugh. Then I will buy some stuff. See you thursday Wanstalls.
Thread: Wanstalls' Warranty Procedure sucks. Update
- Thread starter tinymike66
- Start date
- Status
Bigbubba
CGN Ultra frequent flyer
- Location
- SW Ontario
This particular retailer aside, ( I have no issues with them at all) my point was that the statement "they will do whatever it takes" to make sure the customer is "100% satisfied" is essentially baseless if they are not willing to back it up with action.
Most people would be satisfied with replacement articles, refund of purchase price, etc. If a retailer isn't prepared to do that they should reword their policy to reflect what they are willing to do. Granted, there are people who cannot be satisfied. For sure they are out there
Also when a retailer has 2 conflicting policy statements online:
1) No refund on open boxes, etc
2) We will do whatever it takes, etc
it makes it difficult for both parties to agree as to what each parties responsibility it toward resolving the issue.
As previously discussed, how can you tell if it is defective while still in the un-opened box?
And now that an item has been determined to be defective, how will I be 100% Satisfied with it if I cannot return it for refund/replacement?
Happy to hear the issue is resolved.
Most people would be satisfied with replacement articles, refund of purchase price, etc. If a retailer isn't prepared to do that they should reword their policy to reflect what they are willing to do. Granted, there are people who cannot be satisfied. For sure they are out there
Also when a retailer has 2 conflicting policy statements online:
1) No refund on open boxes, etc
2) We will do whatever it takes, etc
it makes it difficult for both parties to agree as to what each parties responsibility it toward resolving the issue.
As previously discussed, how can you tell if it is defective while still in the un-opened box?
And now that an item has been determined to be defective, how will I be 100% Satisfied with it if I cannot return it for refund/replacement?
Happy to hear the issue is resolved.
Outcast
CGN Ultra frequent flyer
Wawawawawa.... That's all I pretty much hear.
canuckchap
CGN frequent flyer
for the OP's next thread...I suggest a discussion of why retailers charge so much more on this side of the border...
Exactly. A nice discussion about why they are marking everything up 200% and why he should always get a deal on everything he buys because he wants to stick it to the man, and they're all getting rich anyway.
pisces-guy
CGN frequent flyer
- Location
- West Kelowna, B.C.
You can't tell if there's an issue without opening the package...if there was an issue I'd call and speak to the owner and give him full opportunity to rectify the situation with a refund or exchange. I would not pay a re-stocking charge if the item was defective...they can't be re-stocked anyway, they need to be returned to the manufacturer. I also do my homework and research before I buy something, check out customer reviews and pro ones...so I don't have to return anything unless it's defective...be an informed consumer.
I had a similar thing happen with a restricted I purchased online not from a site sponser. Just call then to and advise them to stop the transfer that your unwilling to take possession of said firearm then call credit card company and have charges to your card reversed simple as that
Superbrad
CGN Ultra frequent flyer
- Location
- Glengarry Ontario
How do you advise them that you are unwilling to take possession when you already have possession?..... And if the gun was shipped to you that means the transfer has already taken place.....
bcbravo2zero
CGN Regular
Look, you are wrong. Sorry, but that's the long and short of it.
Their policy is not conflicting. That is quite simple to determine by reading it in its totality.
For example, " As previously discussed, how can you tell if it is defective while still in the un-opened box?" is easily addressed by reading their policy and position.
Perhaps some of you can't wrap your head around the language? More's the pity...
If my position and your position on this matter went head to head in court of law, you would lose.
Yes, "100% guaranteed customer satisfaction" is a representation, but it is also commonly used commercial statement. It's reasonable contextual meaning is what matters, not some ridiculously literal or subjective interpretation. It is not a legal test or standard. It is not an argument that would be accepted as you are presenting it. Even if it were accepted by the court, then it would have little or no weight.
As such, "but I wanna refund or whatever I demand, or I'm not satisfied!" will not win the day in any rational forum where the Rule of Law applies.
If the test is any given person's 100% subjective satisfaction, then we would have legal absurdities as a result.
Anyway, if you don't get it, then you don't get it.
Good luck.
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