So let me tell ya about marstar...

FyreFighter said:
When Marstar gets a complaint, the owner comes on and says "I have no record of a sale to [username]"...and he always types in bold. Because he's...unique.

FF
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I would assume he does it as a jab at, "hey send us some real information so we can help you instead of whining on here." They can't do much without your real name and order number.
 
Evil_Edie said:
I would assume he does it as a jab at, "hey send us some real information so we can help you instead of whining on here." They can't do much without your real name and order number.
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Thank you Evil _Edie, I wish more folks took the time to understand how it works.
John
 
I don't know, maybe I'm just different. But I've never had a bad deal from Marstar or any other dealer here. I understand that things happen, and just as long as they try to make it right is the main thing. Yes I've had some problems,( Marstar not being one of them ) but all were sorted out to my satisfaction in the end. On a whole we all need to step back and take a very deep breath, close the box that the problem is in and sleep on it before we start WWIII over something miniscule that can easily be remedied. Think what you want about John. He's always been great to me, and I will continue buying from him.
.
 
Woodbeef said:
I don't know, maybe I'm just different. But I've never had a bad deal from Marstar or any other dealer here. I understand that things happen, and just as long as they try to make it right is the main thing. Yes I've had some problems,( Marstar not being one of them ) but all were sorted out to my satisfaction in the end. On a whole we all need to step back and take a very deep breath, close the box that the problem is in and sleep on it before we start WWIII over something miniscule that can easily be remedied. Think what you want about John. He's always been great to me, and I will continue buying from him.
.
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Wisdom...well said.��
 
I just picked up my Marstar order (2 new mags and a rail for me!) and the quality looks great and the fit is exceptional. Thanks Marstar!
 
Well, I haven't gotten my musket yet, but I must say that the service was extremely good! I have this view though because of the poor service I got from Shooters Choice. I had first gotten in contact with Shooters Choice in regards to a musket. They gave me the price, which was significantly lower than any other place in Canada. I waited a week on them, calling three times to basically beg them to follow up on their e-mails. Anyhow, after a few more days, a friend of mine told me to try Marstar. I asked if they'd price match, which they did. They answered my four e-mails within in the day, answered all questions. Today I just got the e-mail that the musket has shipped.

Looks like I'll probably be dealing with them if I'm buying outside of Manitoba. However, haven't gotten the package yet, but I have no reason to doubt its contents.
 
Never had anything but 100% good times with Marstar. A+
I read every dealer horror story on this site with a whole shaker of salt after seeing people who publicly shame dealers because their AR comes in the mail with a dust fingerprint inside the mag well or something.
Also makes you wonder how these same people initially engaged the dealer. Probably with the same over the top attitude that compels them to post their small life problems on the internet.
Then they wonder why they have a hard time getting customer service....
 
Ordered a m48 vg plus,rifle came and it had a rusty sewer pipe bore.one phone call shipped it back got a beautifull m48 shipped back.no problem,I feel I was done right by.
 
Most of the complaints I have read about are about dealers springing "no refunds or exchanges" policies that weren't explained before money changed hands, or pawning DOA/damaged product off on mail-order customers who held up their end of the bargain by sending fully functional cash only to receive non-functional product.

Don't know how the customer's attitude has anything to do with that...

FF

Travis Bickle said:
Never had anything but 100% good times with Marstar. A+
I read every dealer horror story on this site with a whole shaker of salt after seeing people who publicly shame dealers because their AR comes in the mail with a dust fingerprint inside the mag well or something.
Also makes you wonder how these same people initially engaged the dealer. Probably with the same over the top attitude that compels them to post their small life problems on the internet.
Then they wonder why they have a hard time getting customer service....
Click to expand...
 
FyreFighter said:
Most of the complaints I have read about are about dealers springing "no refunds or exchanges" policies that weren't explained before money changed hands, or pawning DOA/damaged product off on mail-order customers who held up their end of the bargain by sending fully functional cash only to receive non-functional product.

Don't know how the customer's attitude has anything to do with that...

FF
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I would appreciate it if you made it clear that you are NOT discussing Marstar here....Our refund and warranty policy is clear and printed
on the back of every invoice....
John
 
I didn't mention Marstar and I didn't imply it. Having said that, printing conditions on the back of an invoice the consumer gets AFTER the payment changes hands is exactly what I am talking about. That being said, many of your customers state that you take care of your customers.

FF
 
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