really bad service from ellwood epps don't buy from them coz u wil never receive it!!
- Thread starter alexliu911
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Thanks Tiriaq.
Before we all go nuclear on this issue with What Ifs and Shoulda'-Coulda's, here are the facts:
The OP's uncle purchased a Luger pistol that was a Prohibited firearm. As this customer does not have Prohibited status on his license, he requested that the pistol be rebarreled to Restricted classification, then transferred to him once the re-registration had been completed.
We did rebarrel this firearm within a few weeks of the original purchase -- the average timeframe for this type of project. Once that work order was complete, we did submit the required paperwork to have the gun reclassified as a Restricted firearm, rather than a Prohibited firearm.
Now here is where the story gets interesting . . . .
Normally this process can take 2-4 months, depending upon how quickly the Canada Firearms Centre and the Registry process the request to have that reclassification completed. Unfortunately, in this particular instance, that process went off the rails somewhere at the government end of the line.
To be clear, once we submit the required paperwork for reclassification of any firearm, the process is then 100% out of our hands. We, like the customer awaiting their new firearm, must wait for the CFC/Registry to issue an approval of the reclassification of the requested firearm before we can release that firearm to the customer.
In this case, the CFC themselves have dragged out this process, claiming they have no confirmation that the previous owner of this particular firearm is confirmed as deceased. This means that the estate under which the firearm was being sold through our store as a consignment has not been contacted, or has not offered their approval to release this firearm for transfer to the new owner.
Again, this process is not something that we control, nor is it something to which we have any say or influence.
Our manager has contacted the OP on this thread and explained this situation to him. There have been several exchanges and communications between the customer and our manager, and an equal number of communications between our manager and the CFC to have this process completed. Unfortunately, as of this date the issue remains stalled at the government level.
We are continuing to pursue this matter on our customer's behalf, and will certainly release the firearm to him as soon as the Registry has completed the process of registration of this firearm to the customer's ownership.
Thank you for your input on this matter.
Before we all go nuclear on this issue with What Ifs and Shoulda'-Coulda's, here are the facts:
The OP's uncle purchased a Luger pistol that was a Prohibited firearm. As this customer does not have Prohibited status on his license, he requested that the pistol be rebarreled to Restricted classification, then transferred to him once the re-registration had been completed.
We did rebarrel this firearm within a few weeks of the original purchase -- the average timeframe for this type of project. Once that work order was complete, we did submit the required paperwork to have the gun reclassified as a Restricted firearm, rather than a Prohibited firearm.
Now here is where the story gets interesting . . . .
Normally this process can take 2-4 months, depending upon how quickly the Canada Firearms Centre and the Registry process the request to have that reclassification completed. Unfortunately, in this particular instance, that process went off the rails somewhere at the government end of the line.
To be clear, once we submit the required paperwork for reclassification of any firearm, the process is then 100% out of our hands. We, like the customer awaiting their new firearm, must wait for the CFC/Registry to issue an approval of the reclassification of the requested firearm before we can release that firearm to the customer.
In this case, the CFC themselves have dragged out this process, claiming they have no confirmation that the previous owner of this particular firearm is confirmed as deceased. This means that the estate under which the firearm was being sold through our store as a consignment has not been contacted, or has not offered their approval to release this firearm for transfer to the new owner.
Again, this process is not something that we control, nor is it something to which we have any say or influence.
Our manager has contacted the OP on this thread and explained this situation to him. There have been several exchanges and communications between the customer and our manager, and an equal number of communications between our manager and the CFC to have this process completed. Unfortunately, as of this date the issue remains stalled at the government level.
We are continuing to pursue this matter on our customer's behalf, and will certainly release the firearm to him as soon as the Registry has completed the process of registration of this firearm to the customer's ownership.
Thank you for your input on this matter.
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THIS... is much more in line with what I expected. I was surprised... no, make that disappointed, to see how many people were willing to believe that this established vendor was actually committing fraud and ripping off this customer, and were suggesting the police be called! Especially taking into account the posting history (grand total of 4, 2 of which were the same thing) and the relatively bizarre story, ('bizarre' as in difficult to understand both due to the strange claims made and the language barrier). Good for those who either stood by the vendor, or just stood by good ole' common sense and thank you to Epps for the prompt and clear explanation of what really is going on here.
BLt
Harrier .45
Regular
- Location
- Ontario, north of Toronto
We chose to speak with the customer who is actually affected by this situation before appeasing the masses.
Harrier .45
Regular
- Location
- Ontario, north of Toronto
That makes two of us, Lieutenant. But any time there's blood in the water, the sharks will start circling. Good thing there are still a few honest sailors out there willing to man the lifeboats, if required.
Cheers!
Well done Epps. When a company like yours deals with every province in Canada, it's inevitable that the occasional 'hiccup' will occur and as you say, this gives all the 'naysayers' an opportunity to offer their ill considered opinions to all who read the forum. All part of life in the Internet age I suppose.!!!
Why?
I was merely pointing out how quiet it seemed to be after the epps response(quelling the naysayers)...it was perfect! My judgement was/is reserved!
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Most newbs simply don't understand that rebarreling a prohibited firearm and getting it's registration status changed by government agencies that really don't want you to own these items isn't the same thing as ordering a fit bit off amazon
Because a good business suppose take care of his customer.
It' s nothing to lose one sale, to gain many more.
This is not apply to EPPs. (I have lost money several times by the company on this site, and yes, there are a liar and dishonest.)
Elwood Epps is an "Interesting " store. I have had great service then weeks later treated like I had the plague. I'm sure the guys behind the counter get tired of the tire kickers coming through, yet sadly treat people with a wad of cash or hopes and dreams like crap because they never really know who is going to buy what. I ordered some in stock parts over the phone, for which the service guy had to hunt for, and was treated curtiously and with respect. A day later I placed a second order for a duplicate item and was told in 2 seconds , " naaaa, we don't carry any of that!" I asked to speak with the other salesman, he in turn, took the time to go actually look and find the parts I requested. I then asked to speak to a manager.... I praised one staff member to him by name, and expressed my disappointment with the other, by name. The manager confirmed that yes there was an issue with the one particular sales staff and they were trying to rectify the customer service issues..... That is part of the problem when you're in a one horse town.....I have not been back since....Time will tell.
Well, if you've read the posts by both the customer and the vendor, it appears neither are looking for a refund. The customer wants to know where his gun is. The vendor's hands are tied by delays with the government. If every vendor handed out refunds every time there was a delay with the CFP or the CFO, then they wouldn't last very long in this business. In this case, it seems the vendor and the customer spoke and the customer is finally clear on what the delay is all about. The customer apparently needs to clean up their estate paper-work and should be venting their frustration at the CFP for the delay, not the vendor.
And, just to be clear, there is nothing here to indicate that the customer "lost money" because the vendor was "lying or dishonest".
Again... have you not read the thread? Or even my last reply to you? A refund, at this point, is clearly not the answer here. It's not that Epps "can't" finalize the sale, they just can't complete it yet, both due to issues with the customer's paperwork and delays at the CFP. The customer isn't "waiting for nothing", they are waiting for their firearm to be processed properly. That is to their benefit. That is also not the vendor's fault. It appears the customer is aware of this, so there is no "suspicion" on the part of the customer towards the vendor here.
Case closed.
This isn't "my case" and guess what...? It isn't yours either. So you can go on and on (and on) about refunds all you like, but that is up to customer and Epps, not you. And right now, it isn't happening, so let it go already...
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