I'm sorry to hear that you made that drive for nothing...looking at this situation logically, it is fair to say that Dave did not intentionally get you to drive out to the store for no reason. It sounds like he was under the impression that he had what you needed. Let's face it why would he want to disappoint a customer? People make mistakes, it sounds like an honest one, it is unfortunate that you had to drive so far, but if there is one thing that I know to be true, if you give Dave the chance to make it right he will do everything in his power to take care of you.
With that being said, I had my eyes opened when Sara (LANZ owner) took the time to explain to me some of the challenges retail outlets in Canada are facing, as she told me to ask for any item...I chose a Magpul item, I don't recall which one, but she pulled up the distributor availability, and looking across the board it read mostly "Zero Quantity" and any item that had a 1 part available would be in purple or pink, essentially an item that they had difficulty selling. I have spoke with other retail outlets and they have reiterated the same thing, The Canadian supply market tends to dry up and trying to get your hands on anything even at a store level can be difficult or near impossible.
In closing, I would just like to point out that as consumers, we need to be mindful that there is nothing more that a store owner wants than to sell us as much of the items they can to satisfy our needs. Unfortunately we have become accustomed to getting whatever we want when ever we want and as much of it that we want in so many other industry areas: Toys, food, tools, cars...the list goes on and on, but we forget that the gun Market is unique in itself, even more so the Canadian Gun Market, in my experience it seems like Canadians are an after thought when it comes to US manufacturers. It is unfortunate but we as customers have to exercise patience and try to recognize that they're issues with the supply chains, we don't have to like it but just acknowledge that the retailers want to give us what we need, even if they can't always deliver.
I didn't mean to make this a novel, I just wanted to give some insight on my experience, and with Dave, Sara & LANZ as a whole they are great people that do care, and what to work for your business. Give them a chance to make it right, and as frustrating as it is that Dave wasn't working on the Tuesday as stated, also understand he is a human being, with a family, maybe his daughter was home sick from school, or he had a family emergency, #### does happen.
I urge you and anyone to give them a chance! They have always taken care of me.
They Price matched items, they have special ordered items for me. Dave even did a complete field strip and identified the problem with my rifle and had back up shooting on the spot.
Hit them up, they fix it, I assure you.
