Harris Bipod Dealer Warning

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Craftsman 441

Craftsman 441

CGN Regular
Rating - 99.8%
582   1   3
Location
Wainwright
Let this be a warning to anyone thinking of buying a Harris Bipod from the business of one of the dealer board members here. This is my experience:

On 26 May I contacted an outfit by email to price a Harris Bipod LS model and an ### lever. Within the day, I got the price quote. I sent an EMT to him on 8 June. Nothing happened for almost a week, so I had to email him on 14 June to remind him that I had sent an EMT and I was waiting for him to accept it and ship my bipod. He then accepted my money, but sent no confirmation.

I thought it odd, but he accepted my EMT and I assumed that my order would arrive within the week. After all, I have recieved packages from other businesses in Calgary in around a week before, so it isn't an unreasonable expectation. I waited for two weeks with no bipod and no explanation of a delay or a deficiency of stock. I started calling, emailing and private messaging him. Finally, I get an email. In it he tells me that the first shipment got lost and this is not the first time. Next he says that the bipod I ordered AND PAID FOR is not in stock anymore, but tells me that the LM model is in stock. He asks me what I want him to do.

So I respond asking for my money EMT'd back to me. The reply is this guy telling me that he will mail me a cheque at the start of the week. I sent an email telling him that it is unacceptable, since I EMT'd the money to him in the first place and that I do not trust him to mail my refund without it also getting 'lost'.

So now, even IF I do get my money back, I have lost a month when I could have ordered and recieved a bipod from a real business, and not an unprofessional, lackadaisical, evasive individual.

This guy has spots on his record of not shipping orders in a timely manner, both here and on eBay. Maybe others have had or will have better luck with this person. Either way, I am posting this as a warning.

Buyer beware.
 
I totally understand your position; very unprofessional on their part.
Is it too much to ask for fair prices,prompt knowledgeable service from retailers these days??:bangHead:
Good luck and let us know what happens.
Steve
 
You complain here on the board yet fail to leave negative feedback?

If the feedback system is to work ALL experiences, good and bad, must be reported.
 
Was that from the EE or from a dealer here?

Call Joe ##### at ### int'l. I ordered a bi-pod from him with an ### lever. I emailed him on monday saying i had mailed a MO, I received teh package on Wednesday or thursday. Ya, he shipped same day i told him i mailed a MO. The guy has outstanding CS.
 
It was Joe ##### at ### International.

TheCanuck's experience frustrates my situation that much more. How can he treat one customer that way but still not return my EMT?
 
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Same thing here.... I had very good deals with Joe. I am sorry this happened to you and maybe he'll chime in to clarify the situation.
 
I started calling, emailing and private messaging him. Finally, I get an email. In it he tells me that the first shipment got lost and this is not the first time. Next he says that the bipod I ordered AND PAID FOR is not in stock anymore
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ok so he shipped it to you and it got lost somewhere, and then he is out of stock... did the lost shipment ever get found and if so then he would have your item back in stock right ?
 
To be fair to Joe, things do get lost, and he did offer to reimburse you. Just give him a call, and sort it out. I'm sure he'll make it right. Both times i dealt with him, shipping was prompt and he was great to deal with.
 
Don't know if there's a link, but in a thread I asked about where I could find a Rem 700 action and ### was one of those who responded. He said he had several actions in stock. I sent PM on june 11th, later sent an e-mail from the website's info and still no response... I'm sorry but that's unacceptable.

Edit : N.B. : got a reply yesterday 2007-07-01. He said he's been extremely busy... let's give the runner a chance as we say in french. Never the less, he should refund the same "way" the payment was made.
 
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Here is ### International's iTrader Rating write-up for me:

Payment June 8, 2007 after assisting Scott with his order several days earlier.

Scott M**** clearly does not understand business transactions and refund policies. Scott has not experienced any loss and was given the option of a refund or alternate product (short of having to wait for a new shipment). Scott chose a refund. I promptly replied that a cheque would be in the next business days mail. For some unknown reason Scott feels our refund policy this is not fair.

We shipped the product to this individual in a timely fashion and the customer did not receive the article as the courier appears to have lost the shipment. Scott, ### Int. could not have lost the shipment. We are not in the delivery business - the courier lost your shipment.

Scott I am glad you left one message so we could return your call. Our position has not changed throughout the entire transaction. I wish you had contacted us sooner with the no receipt so we could have corrected the situtation to your satisfaction.
I would strongly urge others who enter into a transaction with Scott M**** (AKA Craftsman 441) caution and be sure to outline the terms of the sale and refund (if required) so he does not make unreasonable and demanding requests outside of standard business policies.

On a final note Scott did NOT make a full payment on June 8, 2007, but despite this we shipped the item to him. Now how is that thanks to us!

I'm sure Scott is a nice guy and likely having a bad period. My recommendation is to use caution and be clear of all possible outcomes.

I first sent full payment via EMT on 8 June. Like I said, I had to send an email to remind him of my payent. On 14 June, he accepted the $168.70. A week later, I started calling ### International during my lunch breaks (1230 here is 1030 in Alberta.) Since his website states thay open at 1000 MST, I expected an answer. I never got one, despite the fact that I called 20-30 times between June 20'th and June 27'th. During the same timeframe, I emailed him asking for a tracking number from the shipment. Even the most mickey-mouse operations provide tracking numbers for the packages they ship. I even provide tracking numbers when I sell via CGN. That is something about business I do understand. My PM from the 27'th illustrates "I have emailed you. I have called you and left messages. It has been two weeks since you accepted EMT for my HB-LS 9-13" bipod and podlock. I haven't heard anything and I am getting more than a little curious."

Finally on the 28'th, I got a PM and an email from Joe #####. He told me "Scott, I am out of town but will make this a number one priority and will report back asap."

I asked when he is going to return. The answer on the 29'th is "Scott - yesterday. Looks like today. Will email back asap. Again, my apologies."

Then Yesterday, the PM "Scott shipment appears to have gone astray. I believe I only have swivel notched models left instock.
Should I send one of those with a lever kit or refund your payment>\?
My apologies. This is the second shipment this has happened."
I got that at the same time as the email "Scott - looks like the order is lost. We only have the LM - notch model in stock. What would you like us to do?"

I replied "Are you serious? Wow. Murphy was working overtime on this one.
Unbelieveable. Please return my $168.70 as an EMT to this email address. I would prefer my money returned in a timely manner."

In five minutes, I got "Refund cheque will be in the mail beginning of the week."

My reply was to tell him that a cheque is unacceptable. I have lost a month waiting for the bipod and lever kit to arrive. I sent him an EMT, and he is capable of sending one back. For some strange reason, he cites some 'refund policies' that were never discussed and they are not published on his website.

Granted, I don't have any formal business training. However, I do understand that after you accept someone's money for a product or result, you deliver. If that product or result cannot be rendered, you offer a refund the same way they initially paid you. It is not an unreasonable request to have my money returned the same way I sent it, which was via EMT.
 
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wow seems like bad luck and bad communication,i delt with Joe and found him very helpfull and quick to ship,and when i had a problem with the emt i spoke to him on the phone and we were able to fix it, the phone is much better than emails
 
I`m sorry to here about your problem, that being said,I`ve dealt with Joe with over several thousands spent over the past years. Never have I had a problem. I know he is a busy person and is sometimes hard to get ahold of but always comes thru.

Garnet
 
I will chime in here only to say that I'm not sure if Joe ships from up here in FM, but if so, I have a laundry list of problems I could relate to you about terrible shipping to and from this town, by ALL couriers, as well as Canada Post.

This means Purolator, DHL, UPS, and the local/regional carriers too.

Again, this post may or may not be relevant, but take it for what you will.
 
I have only had about 3 or 4 mail order transactions with Joe and they were all quite satisfactory as far as I am concerned.
 
I have had a bunch of good dealings with Joe, this does not soudn like him at all. Now that being said, if you did pay via EMT, there should be no reason why he cannot refund you the same way.
 
Steve David said:
I have had a bunch of good dealings with Joe, this does not sound like him at all. Now that being said, if you did pay via EMT, there should be no reason why he cannot refund you the same way.
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Joe accepts payment by cheque, I don't believe he demands payment by EMT.
Most businesses refund and pay by way of cheque for book keeping purposes.
 
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