My HK USP had a catastrophic failure...

While I'm no spokesman for North Sylva, but I'd be very surprised if Jon @ NS wouldn't take this seriously and at the very least, pass all the info along to HK in Germany, I"m guessing they would be interested to get the old side back and at least check the date code and QC records, maybe replace it? or @ least offer a new slide at a discount?

That said, if they do or have ignored this? then I'd be very interested to get all the details of there response and how you approached this?
 
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merlin1 said:
thin---hk been slipping last few years--not like their older stuff--sorry for your troubles-good luck
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Here's a VP9 aka SFP9 orver on HKPRO that's at the 22000rd count, with a quote from the owner, & some pics of the pistol.

Just passed 22,000 rounds yesterday. I bought 4 of the VP's when they first came out. This was my shooter . I've shot more BS ammo through this thing than Carter has pills, with ZERO malfunctions . A couple of dead primers ,that's all . AS you can see nothing has changed
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Damn. That is heartbreaking. Surprised about the warranty but I expect that given that it goes through NS. I have not had good dealings with them trying to get anything done - repairs, warranty or parts.

Two suggestions if you haven't done so already,

1. Write to HK USA and HK Germany to see if they can help you out.
2. Post your failure and experience on the HkPRO forum in the US and ask for guidance - they have HK reps as members who are very very helpful.

Despite the best of intentions and efforts, these things do happen and I am sure HK will help you out - this is a severe failure and they would wish to look into it further to ensure that it is not a design/ manufacturing flaw that affects more pistols.

Also, out of curiosity - is the guide rod straight ?
 
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Ironheart said:
What do you mean : "pretty much I'd pay myself?"

This is not covered by Canadian warranty?
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Yes, HK Canadian warranty is only 2 years and it starts to expire when the item leaves H$K premises. That's exactly what NS told me.

So I'll be paying out of my pocket if I decide to get it.
 
colinjw said:
And H&K only has 2 years warranty (Start counting when Its shipped out of HK factory in Germany, not when It's in your hands, so Its more like 1 year warranty to end users) for products in Canadian market. Whereas in USA its lifetime.

If correct then that is a very poor warranty. Should be from the time that the owner takes possession.
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Yes, it is a poor warranty indeed from HK. I'm surprised so many people didn't know this.
I think HK just doesn't pay enough attention to our market.
 
Were you shooting Blazer ammo when it happened by any chance?
A guy i know had his glock kaboom recently, shooting blazer ammo. Upon closer inspection, most of the rounds were visably not crimped (ie you can see the cases are still flared) and about half the box had the bullets set back in the cases.

Of course, he has too much money to be bothered contacting cci about it *rolls eyes*
 
mildot said:
While I'm no spokesman for North Sylva, but I'd be very surprised if Jon @ NS wouldn't take this seriously and at the very least, pass all the info along to HK in Germany, I"m guessing they would be interested to get the old side back and at least check the date code and QC records, maybe replace it? or @ least offer a new slide at al discount?

That said, if they do or have ignored this? then I'd be very interested to get all the details of there response and how you approached this?
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I'm waitting to hear back from NS for the price of replacement slide.
As far as I know, there won't be a special discount and I doubt it will be less than half of the gun price. I'll be happy if I'm wrong.

I'm on a vacation aboard right now, so I didn't follow up with NS closely.

I think they just treat it as a routine out of warranty repair order. No particular interest. I showed them the pictures and everything. Not sure should I expect more from NS.....
 
redivivus said:
Damn. That is heartbreaking. Surprised about the warranty but I expect that given that it goes through NS. I have not had good dealings with them trying to get anything done - repairs, warranty or parts.

Two suggestions if you haven't done so already,

1. Write to HK USA and HK Germany to see if they can help you out.
2. Post your failure and experience on the HkPRO forum in the US and ask for guidance - they have HK reps as members who are very very helpful.

Despite the best of intentions and efforts, these things do happen and I am sure HK will help you out - this is a severe failure and they would wish to look into it further to ensure that it is not a design/ manufacturing flaw that affects more pistols.

Also, out of curiosity - is the guide rod straight ?
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I'll try that if NS quotes me a ridiculous price on replacement slide.

I don't think its bent but I never paid a lot of attention to the guide rod.

IMO, HK USP is still a proven design... it's funny somehow it came from my mouth after the failure.
But the gun has been around 20 plus years and we hear very few quality issue.
I think its just a bad slide(luck).
 
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*MALICE* said:
Were you shooting Blazer ammo when it happened by any chance?
A guy i know had his glock kaboom recently, shooting blazer ammo. Upon closer inspection, most of the rounds were visably not crimped (ie you can see the cases are still flared) and about half the box had the bullets set back in the cases.

Of course, he has too much money to be bothered contacting cci about it *rolls eyes*
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Yes, there is more than 80% chance I was using Blazer on that particular day.
I also never carefully examine ammo before I shoot it, so it could be defective.
That's a very serious concern if some Blazers can make a Glock explode...
Does anyone have more info/experience about this?
 
That sounds about right. I have yet to see an example of North Sylva standing behind their products. It is unfortunate since they are a huge distributor but at the end of the day we have to play by their rules.
 
Wow. 4000 rounds is basically a new gun. If well taken care of, a handgun will go through 60-120k rounds before you need to change the barrel. Most frame and slide should normally outlive their original owners.

If you had bought the gun from a Quebec retailer, you'd be covered under a legal warranty. No such thing in other provinces I believe.
 
Sealsx said:
Sorry was busy...
NS is clearly asking about $400 plus tax for a replacement slide with expected super long wait...
I think I gonna just get a used USP 9 as a part gun at some point
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What a joke, I’d be contacting HK USA and posting on hkpro. That should not happen, let alone on a gun billed as one of the most durable handguns in the world. IMO hk should make it right, this is clearly a manufacturing defect.
 
As always, "You're not an Operator. You wouldn't understand"
"Fu(& off because we hate you!"

Good luck with that and perhaps look into buying a 70 or 80's SiG.
 
I think H&K would want to look at the broken slide to see if it is a heat treating failure, machining failure or metal failure.

Usually, if a company sees the problem as a legitimate failure, they can learn something from it and they usually replace the part for free. Especially on a relatively new part.
 
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