Mossberg cust service

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duchcookie

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Gents.....

I purchased a mossberg predator mvp in 7.62/.308...…...please comment if any other exp similiar to mine.

I purchased the mossberg predator mvp in 7.62/.308 and recieved it promptly from a guntuz advertisor. So that is grand!
I went through it and all was well, so i test fired 3 5 round groups. All screws came loose on rifle from action screws to mounting screws and so on.

I emailed moosberg and they basically told me that is normal and that i as a purchaser need to go over the rifle once recieved. (yes i know i should do that but for the prie you pay should you have to?)

i am upset with mossberg for this, not for having to go over rifle screw to screw, but for the lack of cust service. I mean i am in cust service, and if my cust said this this and this are wrong with your product and service model …….well i would look at that and offer a compenstion of some sort. Mossberg will not.

I can not say do not buy mossberg rifles, as this does shoot well with an hour of my time tweaking it a bit...….but really is this what we pay for? No i say it is not.

Mossberg usa or cad needs to know how poor the quality control is so if you find something let them know.
Or buy from a competator that is concerned about your business.
Just my two cents.
 
Well - Be thankful that your rifle shoots well, some of them don't (personal experience)... Warranty service in Canada for any firearms manufacturer is sub-standard. However, Mossberg seems to be at the lower end of the spectrum - a lot of folks complain about Gretch Outdoors (sp?).
 
It 8s standard to break down a new firearm to inspect and oil but really they should be ready to go out of the box ofmr advertised as "some assembly required ". It us a good habit to tighten up all screws, bolts and chokes on new firearms.

I have 2 mossbergs that work great a 3 barrel pump that shoots awesome but after shooting one game of trap fresh out of the box I lost accuracy and had to tighten up the choke in the barrel. No issues since....the mossberg AR I have has run like a tank since I got it and groups pretty well at 100m.. so no complaints here from mossberg but I have only of all the companies dealt with Ruger for warranty service and while slow was done properly
 
Should you have to tighten the screws? No. If the gun is fully assembled it should be ready to shoot right out of the box, assuming that the manual doesn't say 'Check all screws for tightness before shooting"

Is it a big deal? Not to me. Tightening up the screws is much less work than putting it back in the box and shipping it out for warranty to tighten the screws for you.

I guess we can only really go with what we would do as individuals. If it was me, once I noticed a loose screw I would just tighten it up and get to shooting. There are certainly worse things that can be wrong with a firearm that require warranty attention.

When you called Mossberg customer service, what would you have liked them to have done for you?
 
I really don't understand your complaint. I have never bought a gun, new or used, that I didn't completely disassemble, clean, lube and reassemble before it ever saw the range. I also did it to many guns long before the torque everything craze took over the world and never had a problem using a normal screwdriver and allen wrenches, not specialty torque ones. I did finally by a torque one but hardly ever use it, even on the gun I completed the rimfire 1/2" challenge with.
 
duchcookie said:
I emailed moosberg and they basically told me that is normal and that i as a purchaser need to go over the rifle once recieved. (yes i know i should do that but for the prie you pay should you have to?)

i am upset with mossberg for this, not for having to go over rifle screw to screw, but for the lack of cust service. I mean i am in cust service, and if my cust said this this and this are wrong with your product and service model …….well i would look at that and offer a compenstion of some sort. Mossberg will not.
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Yeah man, the problem here is you. It's a thousand percent normal to go over screws and tighten them up after firing a new rifle, specifically action screws and mount screws. Things can work loose after the first firing or two... that's perfectly normal. Giving the rifle a cleaning and going over everything is a pretty standard pre firing procedure... checking the tightness of screws is something you should be doing anyway as part of preventative maintenance.

I struggle to think of a rifle I haven't done that with, from sub $200 Marlins to over $2k SAKOs.

What compensation are you fishing for for having to tighten a few screws, which is part of routine rifle maintenance anyway? There's nothing wrong with it, so what should you be compensated for?

Holy moly. What a Karen.
 
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sgt.rock said:
Great I guess if you know how many lbs/ft of torque the action screws need, and have the appropriate torque screwdriver on hand.
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Not like the first is an unsolvable mystery, or the second is an unreasonable expectation. Unless you get a gunsmith to do every little thing on your guns, having a torque screwdriver around is about as crazy as having a tire pressure gauge for your car. A decent torque driver with bits costs roughly 5% of what an MVP and good scope will. Or three boxes of ammo. Hardly a specialized or expensive piece of kit.
 
Ha ha I have a torque screwdriver (actually I have two) but most gun screws need to be tightened "Just enough" and they will do the job perfectly. Although I do use the torque screwdrivers when I can.

A bit of a funny story- Long time ago I asked a gunsmith who many on CGN might recognize about a torque spec and he looked at my big ham fists and said "Get your girlfriend to tighten it up as hard as she can, and it will be good." Laugh2
 
I was given a complete scope mounting/gunsmithing kit by a friend which includes the torque screwdriver. I do find using it on action screws does make an accuracy improvment (once you find the sweet spot for the rifles individual torque setting. It helps when you reassemble after cleaning. No more guess work and wasting ammo while adjusting) One of the best gifts I ever got really.
 
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