Purchased a brand new Mossberg 935, received this...
- Thread starter spenny21
- Start date
well, if i purchased a new firearm and didnt receive this, then i'd follow recourse. call the better business bureau or whatever equivalent there, they got in trouble for false advertising last year so theyre on the radar
Reached out to Wolverine this morning to see what they had to say about this whole situation. The person I spoke to relayed that they had never experienced anything like this but will try and help to get a proper resolution to this matter. Their attitude was a welcomed change of pace as they seemed eager to want to get to the bottom of this.
So far thumbs up for site sponsor Wolverine Supplies!
So far thumbs up for site sponsor Wolverine Supplies!
gunsaholic
CGN Ultra frequent flyer
- Location
- Winnipeg, Manitoba
Did they say why you would have been referred to them?
Nothing aside from being a Mossberg warranty repair facility.
After a quiet few days, my friend from Cabela's got back to me. Another email of passing the blame off to Mossberg - "they made it, they can make it right." Speaking of which, haven't heard back from Mossberg either.
What a combo these two are...
What a combo these two are...
Start the process with the credit card company. Some have a time limit that you can get the charges reversed.
Cabela's manager has his email posted on the website. I would touch base with him. Tell him you are on 4 hunting and fishing forums!! Waiting for a acceptable resolution.
Spenny's Quote(When I provided the serial number to Mossberg for them to look into they simply replied that it was in warranty so I'm not sure what they dug up on their side.)
Did the shotgun manufacturers admit it had been under warranty already?
Cabela's manager has his email posted on the website. I would touch base with him. Tell him you are on 4 hunting and fishing forums!! Waiting for a acceptable resolution.
Spenny's Quote(When I provided the serial number to Mossberg for them to look into they simply replied that it was in warranty so I'm not sure what they dug up on their side.)
Did the shotgun manufacturers admit it had been under warranty already?
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Oh and the second thing is don't give them the gun or you may not see anything for years. Give them the gun when you either get a new one in its place(exchange across counter) or cash back. I had to threaten to sue before I got my money back. 13 months.
Funny you ask, I haven't been on here in a bit and came to post an update! So here she goes.
Mossberg originally told me to contact Wolverine Supplies for repair. I reached out to them and provided them the story and photos to see what they would come back with. They reached out to Mossberg and apparently had to bring it to the higher ups. At the end, Mossberg agreed to replace the firearm with a new one. I am waiting for the replacement to arrive, which will immediately be made available for sale. Unfortunately for them too little too late, I am not a Mossberg promoter. That firearm will immediately be made available for sale.
As for Cabela's, someone else reached out to me by phone and apologized while throwing the previous person under the bus. He said that they would help look into a solution (this was before I heard back from Wolverine) but I haven't heard anything from them yet. It's been a week, who knows what will happen.
Now here is an interesting bit I learned. I contacted Visa for help to see if I had any recourse, which I didn't. Cabela's final sale policy forces you to deal with the manufacturer and since they offered (at minimum) to repair it, they are in the clear. If Mossberg had not adequately repaired the firearm I could then have filed a dispute.
So I learned two things from this experience:
1) Do not purchase a firearm from Cabela's
2) Do not purchase a Mossberg firearm
Mossberg originally told me to contact Wolverine Supplies for repair. I reached out to them and provided them the story and photos to see what they would come back with. They reached out to Mossberg and apparently had to bring it to the higher ups. At the end, Mossberg agreed to replace the firearm with a new one. I am waiting for the replacement to arrive, which will immediately be made available for sale. Unfortunately for them too little too late, I am not a Mossberg promoter. That firearm will immediately be made available for sale.
As for Cabela's, someone else reached out to me by phone and apologized while throwing the previous person under the bus. He said that they would help look into a solution (this was before I heard back from Wolverine) but I haven't heard anything from them yet. It's been a week, who knows what will happen.
Now here is an interesting bit I learned. I contacted Visa for help to see if I had any recourse, which I didn't. Cabela's final sale policy forces you to deal with the manufacturer and since they offered (at minimum) to repair it, they are in the clear. If Mossberg had not adequately repaired the firearm I could then have filed a dispute.
So I learned two things from this experience:
1) Do not purchase a firearm from Cabela's
2) Do not purchase a Mossberg firearm
1963beretta
CGN Ultra frequent flyer
- Location
- Vaughan, Ontario
Not sure why you are upset at Mossberg. They are replacing the firearm with a new one.
Good luck getting that sort of resolution in 15 days from any other American firearm company.....
But to each their own...
Good luck getting that sort of resolution in 15 days from any other American firearm company.....
But to each their own...
1963beretta
CGN Ultra frequent flyer
- Location
- Vaughan, Ontario
Go deal with any other firearms manufacturer and see what the turn around time is. And do it during regular business operations and not during a global pandemic that has shut down the world economy. Maybe then you’ll appreciate the 15 day turn around time
Okay Moss cheerleader!
1963beretta
CGN Ultra frequent flyer
- Location
- Vaughan, Ontario
Thats maturity at its finest right there....
When you grow up and have real life experiences with dealing with manufacturers that actually have offices right here in Canada....such as Browning and Beretta....then come back and report your experiences. You may have finished going through puberty by the time you are done dealing with them
My issue isn't so much with timeline but how this whole process unfolded. I don't owe Mossberg a favourable opinion just because they did what was right. It took their Canadian warranty reps escalating this issue to get a satisfactory solution.
You've got one chance to make a first impression and Mossberg bears that weight. Now that could be Cabela's fault but I don't think I will ever get the full story so they both share the blame.
Okay then. No need to be confrontational.
Here's maturity for you: I'm trying not to escalate by brushing off. But somehow you got to get your last word in by attacking me personally. People wonder why our community can't get it together. I'm older than you if you were born in '63 so relax.
My last warranty service with Stoeger took 6 months. But it was well communicated, they took care of ITAR stuff (gun had to be sent back to US), and didn't give me a runaround.
OP puts it best. It's not the elapsed time but how they handled. That alone is enough for me to stay away. You might feel different. Others too. But don't be labeling folks just because you feel offended.
IBTL? Lol.
